NC BLET COMMUNICATION AND
INFORMATION SYSTEMS EXAMINATION
QUESTIONS AND ANSWERS
What does DCIN stand for? - Answer-Division of Criminal Information Network
Every caller, whether emergency or nonemergency, must be viewed as a..? - Answer-
Customer
What are the three aspects of communicating artfully? - Answer-Flexibility, Empathy,
and Professionalism
In regards to the speed of response, the first consideration should be? - Answer-How
quickly you answer the telephone
What are the three essential parts of an emergency call? - Answer-1. The Location
2. The call type
3. A call back number
An officer will be perceived as strong when answering the phone in an..? - Answer-
Upbeat manner
Prioritization..? - Answer-Allows the sending of the minimum number of personnel in the
safest response mode to address the citizen's needs.
What should you discard before answering the phone? - Answer-Your judgments,
opinions, biases, and prejudices
Your voice reflects your attitude, and..? - Answer-your attitude will affect the caller
One of the first things an officer should do when answering the phone is? - Answer-
Clearly identify who you are, including agency and name.
What are the five W's? - Answer-1. Where
2. What
3. When
4. Who
5. Weapons
What are the first questions to ask when answering the phone? - Answer-Where:
Location an incident and caller are always the first questions.
, What does the "What" do in the Five W's? - Answer-Determine the potential severity of
the call.
Who: Caller information is usually needed except when..? - Answer-Multiple calls are
being reported, and there is no time to ask each caller this information.
The "weapons" aspect of the five W's should be used WITHOUT EXCEPTION
whenever..? - Answer-There is a volatile situation.
What is the first rule of dealing with a "Crisis Caller" or a very emotional individual? -
Answer-Rule Number One: Don't Take It Personally.
What is the second rule of dealing with a "Crisis Caller" or a very emotional individual? -
Answer-Rule Number Two: Don't Take It Personally.
What is the third rule of dealing with a "Crisis Caller" or a very emotional individual? -
Answer-Rule Number Three: Don't Take It Personally.
Letting people know what you are doing helps..? - Answer-Alleviate some of the panics
of waiting for help.
What is persistent repetition and how is it used? - Answer-A technique useful in
breaking through a caller's hysterical threshold. This is accomplished by repeating the
same question, using the same words and same tone of voice.
When using persistent repetition the officer should make firm and authoritative requests,
and refrain from ________ requests. - Answer-Aggressive
When using persistent repetition the officer should use the persons name ________ -
Answer-Often
You cannot transmit on your mobile radio within proximity of a handheld unit, and vice
versa because..? - Answer-Your transmission will result in feedback.
What is a MDT? - Answer-Mobile Data Terminal (Your In-car Laptop)
What does the green light indicate in a vehicle mounted radio unit? - Answer-The green
light indicates that the receiver is on and that the transmitter is ready to use.
What does the red light indicate in a vehicle mounted radio unit? - Answer-The red light
indicates that the button is depressed and that the radio is in the transmit mode.
How far away should a LEO hold the microphone when speaking? - Answer-1-2 Inches
What angle should a LEO hold the microphone when speaking? - Answer-30-45
Degrees, slanted towards the face
INFORMATION SYSTEMS EXAMINATION
QUESTIONS AND ANSWERS
What does DCIN stand for? - Answer-Division of Criminal Information Network
Every caller, whether emergency or nonemergency, must be viewed as a..? - Answer-
Customer
What are the three aspects of communicating artfully? - Answer-Flexibility, Empathy,
and Professionalism
In regards to the speed of response, the first consideration should be? - Answer-How
quickly you answer the telephone
What are the three essential parts of an emergency call? - Answer-1. The Location
2. The call type
3. A call back number
An officer will be perceived as strong when answering the phone in an..? - Answer-
Upbeat manner
Prioritization..? - Answer-Allows the sending of the minimum number of personnel in the
safest response mode to address the citizen's needs.
What should you discard before answering the phone? - Answer-Your judgments,
opinions, biases, and prejudices
Your voice reflects your attitude, and..? - Answer-your attitude will affect the caller
One of the first things an officer should do when answering the phone is? - Answer-
Clearly identify who you are, including agency and name.
What are the five W's? - Answer-1. Where
2. What
3. When
4. Who
5. Weapons
What are the first questions to ask when answering the phone? - Answer-Where:
Location an incident and caller are always the first questions.
, What does the "What" do in the Five W's? - Answer-Determine the potential severity of
the call.
Who: Caller information is usually needed except when..? - Answer-Multiple calls are
being reported, and there is no time to ask each caller this information.
The "weapons" aspect of the five W's should be used WITHOUT EXCEPTION
whenever..? - Answer-There is a volatile situation.
What is the first rule of dealing with a "Crisis Caller" or a very emotional individual? -
Answer-Rule Number One: Don't Take It Personally.
What is the second rule of dealing with a "Crisis Caller" or a very emotional individual? -
Answer-Rule Number Two: Don't Take It Personally.
What is the third rule of dealing with a "Crisis Caller" or a very emotional individual? -
Answer-Rule Number Three: Don't Take It Personally.
Letting people know what you are doing helps..? - Answer-Alleviate some of the panics
of waiting for help.
What is persistent repetition and how is it used? - Answer-A technique useful in
breaking through a caller's hysterical threshold. This is accomplished by repeating the
same question, using the same words and same tone of voice.
When using persistent repetition the officer should make firm and authoritative requests,
and refrain from ________ requests. - Answer-Aggressive
When using persistent repetition the officer should use the persons name ________ -
Answer-Often
You cannot transmit on your mobile radio within proximity of a handheld unit, and vice
versa because..? - Answer-Your transmission will result in feedback.
What is a MDT? - Answer-Mobile Data Terminal (Your In-car Laptop)
What does the green light indicate in a vehicle mounted radio unit? - Answer-The green
light indicates that the receiver is on and that the transmitter is ready to use.
What does the red light indicate in a vehicle mounted radio unit? - Answer-The red light
indicates that the button is depressed and that the radio is in the transmit mode.
How far away should a LEO hold the microphone when speaking? - Answer-1-2 Inches
What angle should a LEO hold the microphone when speaking? - Answer-30-45
Degrees, slanted towards the face
