Pga 3.0 Level 2 Test Questions

PGA 3.0 LEVEL 2 TEST QUESTIONS


Fromopaopfunctionalopperspective,opaopvendoropisopwhatopkindopofopresource?op-opans--
financialopresource

Whatopmustopexistopforopaopfacilityoptoophaveopaoppositiveopculture?op-opans--resources

Whatopwouldopaoptypicaloporganizationalopchartopofopaopgolfopoperationopshow?op-opans--
staffoprolesop&optheoprelationshipsopbetweenopthem

Whatopisoptheopmostoplikelyopdeterminantopofoptheopcomplexityopofopaopfacility'soporganizatio
nalopchart?op-opans--sizeopofopfacilityopandopnumberopofopresources

Staffopisopconsideredopaoptangibleopresource?op-opans--true

Whatopintangibleopresourceopisopkeyoptoopenablingopandopfacilitatingoppeakopperformance?
op-opans--culture


Howopcanopfacilitiesopfosteropaoppositiveopculture?op-opans--
openopcommunicationopandopdiscussion

"Identifyopstaffingopneeds"opisoponesopofoptheopstaffopmanagementoprolesopinoprunningopaopg
olfopoperationop-opans--true

High-
performanceopprofilingopisopaoptoolopthatopcanopbeopusedoptoopcommunicateopaopuniformopse
topofopfacility-wideopexpectationsopforopallopemployeesop-opans--true

Whatopshouldopaopmanageropconsideropwhenopdeterminingoptheopnumberopofopemployeesop
neededoptooprunopanopoperation?op-opans--humanopresourcesopitopwilloptake

Whatopisoptheopadvantageopofopaskingopopen-
endedopquestionsopduringoptheopinterviewopprocess?op-opans--leadoptoopunbiasedopanswers

Reducedoptrainingopneedsopisoponeopofoptheopanticipatedopbenefitsopofopadoptingopnewoppoi
ntopofopsaleopsystemoptechnologyop-opans--false

Whatopisoptheopfirstopstepopinopacquiringopaopnewoptechnology-basedopsystem?op-opans--
assessopfacilityopneeds

, Whyopshouldopemployeesopbeopinvolvedopinopcreatingopandoprevisingoppoliciesoporopproced
ures?op-opans--encouragesopstaffoptoopbuy-inoptooptheopguidelinesopitopsetsopout

Promotionopisoponeopofoptheopfourop"Ps"opofopmarketingop-opans--true

WhatopdoesoptheopAmericanopMarketingopAssociationopreferoptoopasopaopname,opterm,opsign
,opsymboloporopdesign,oporopcombinationopofopthemopintendedoptoopidentifyoptheopgoodsopand
opservicesopofopaopseller?op-opans--brand


Paceopofopplayoppoliciesopareopanopeffectiveopmeansopforopcontrollingoptheopdemandopcurveo
pforoptheopuseopofopperishableopteeoptimesop-opans--true


Whatopdoesopyieldopmanagementopallow?op-opans--
allowsopfacilityoptoopmaximizeoptheoptotalopnumberopofoproundsopavailableopeachopday

Whatoptermopwouldopbeopconsideredopanopimportantopmetricopforopmonitoringopperformance
opagainstopbudget?op-opans--variance


Whatopcanopyieldopmanagementoppredict?op-opans--demand

Whatopisoptheopformulaopforopdevelopingopaopyieldopmanagementopreportopforopaopgivenopper
iod?op-opans--roundsopplayed/potentialoproundsopxop100op=opyield%

Whyopisopmonitoringopperformanceopconsideredopaoptwo-partopprocess?op-opans--
metricsopandopstaffopserviceopquality

Whatopisoptheopyieldoppercentageopifopaopfacilityopsellsop180opofop240opavailableopteeoptimes?
op-opans--75%


Managingopbyopwalkingoparoundopisoptheopmostopeffectiveopwhenoporganizationalopprotocol
sopareopobserved,opsuchopas,oplimitingopconversationoptooptheiropdirectopreportsop-opans--
false

Oneopofoptheopmainopbenefitsopofoptheopinterpersonalopmanagementopapproachoptoopmonito
ringopperformanceopisoptoopensureoppoliciesopandopproceduresopareopbeingopfollowedop-
opans--true


Visitopregularlyopwithopheadsopofopotheropdepartmentsopisopanopexampleopofopmanagingopbyo
pwakingoparoundopasopitopappliesoptoopmonitoringopoperations?op-opans--true


Whatopisoptheopmainopobjectiveopofopbehavioralopmanagement?op-opans--
manageopemployeeopbehaviors

Whatopisoptheopfocusopofoptheopinterpersonalopmanagementopapproach?op-opans--
keepingoptrackopofopperformanceopandopemployeeopbehavior