DEVOTED CERTIFICATION QUESTIONS AND
ANSWERS
What can our members expect following enrollment? - Answers- All answers listed are
correct
Devoted Health's Five Core Values are: - Answers- Next generation MA plan, tech
platform, strong PCP partnerships, Devoted guides, Devoted Medical
Which statement is true about marketing during Pre-AEP? - Answers- Agents can
assist prospects in completing paper applications, but cannot solicit or take possession
of applications from 10/1-10/14.
Jamie, a sales agent with Devoted Health wants to know if a physician is in-network
with Devoted for a client, what would be the best method for confirming this
information? - Answers- Search on the Devoted Health Provider Look-up tool
Dr. Hightower advises Don, a local Sales Agent who represents Devoted Health, that he
thinks the Devoted Health HMO MAPD might be a good fit for a number of his patients.
Which of his following marketing ideas are compliant for Don and Dr. Hightower to
conduct? - Answers- Have Don set up a table outside the practice or any other
common area within the provider office with marketing materials describing Devoted
Health's plan options.
The following is part of Devoted Health's mission to create a world class member
experience. - Answers- All listed answers are part of Devoted Health's mission.
John, a Sales Agent representing Devoted Health, meets with Mr. Sanchez in his home
on October 8, 2021 to present him the 2022 Devoted Health HMO plan. After
conducting a fully compliant sales presentation, Mr. Sanchez is ready to enroll and asks
John to assist him in completing an enrollment. Because it is Pre-AEP, John informs Mr.
Sanchez that he is not permitted to accept his application prior to October 15 and tells
him he can assist completing the enrollment form but will leave it with him with a
postage pre-paid envelope addressed to Devoted Health for Mr. Sanchez to drop in the
mail on or after October 15. Mr. Sanchez agrees, signs the application and dates it
October 8, 2021. John completes his section on the enrollment form listing him as the
Sales Agent. What date should John enter next to his name under the Initial Receipt
Date? - Answers- John should leave the Initial Receipt Date blank since that date
confirms the official date Devoted Health receives the enrollment application, and
enrollment applications are not permitted to be accepted prior to October 15 - the official
start of the AEP.
In which of the following settings is a Scope of Appointment form NOT required to be
collected? - Answers- A sales seminar advertised in the local newspaper electronically.
ANSWERS
What can our members expect following enrollment? - Answers- All answers listed are
correct
Devoted Health's Five Core Values are: - Answers- Next generation MA plan, tech
platform, strong PCP partnerships, Devoted guides, Devoted Medical
Which statement is true about marketing during Pre-AEP? - Answers- Agents can
assist prospects in completing paper applications, but cannot solicit or take possession
of applications from 10/1-10/14.
Jamie, a sales agent with Devoted Health wants to know if a physician is in-network
with Devoted for a client, what would be the best method for confirming this
information? - Answers- Search on the Devoted Health Provider Look-up tool
Dr. Hightower advises Don, a local Sales Agent who represents Devoted Health, that he
thinks the Devoted Health HMO MAPD might be a good fit for a number of his patients.
Which of his following marketing ideas are compliant for Don and Dr. Hightower to
conduct? - Answers- Have Don set up a table outside the practice or any other
common area within the provider office with marketing materials describing Devoted
Health's plan options.
The following is part of Devoted Health's mission to create a world class member
experience. - Answers- All listed answers are part of Devoted Health's mission.
John, a Sales Agent representing Devoted Health, meets with Mr. Sanchez in his home
on October 8, 2021 to present him the 2022 Devoted Health HMO plan. After
conducting a fully compliant sales presentation, Mr. Sanchez is ready to enroll and asks
John to assist him in completing an enrollment. Because it is Pre-AEP, John informs Mr.
Sanchez that he is not permitted to accept his application prior to October 15 and tells
him he can assist completing the enrollment form but will leave it with him with a
postage pre-paid envelope addressed to Devoted Health for Mr. Sanchez to drop in the
mail on or after October 15. Mr. Sanchez agrees, signs the application and dates it
October 8, 2021. John completes his section on the enrollment form listing him as the
Sales Agent. What date should John enter next to his name under the Initial Receipt
Date? - Answers- John should leave the Initial Receipt Date blank since that date
confirms the official date Devoted Health receives the enrollment application, and
enrollment applications are not permitted to be accepted prior to October 15 - the official
start of the AEP.
In which of the following settings is a Scope of Appointment form NOT required to be
collected? - Answers- A sales seminar advertised in the local newspaper electronically.
