CVS Pharmacy Exam with Complete
Solutions
Prescription consolidation Correct Ans-Keeping one pharmacy per patient
Four stages of listening Correct Ans-1.Hearing
2.Paying Attention
3.Assigning Meaning
4.Deciding how you will React
Workstations Correct Ans-1. Drop- off
2.Production
3.QA (Counsel Area)
4.Pick-up
5.Drive-thru
Verbal Communication Correct Ans-1. Be Polite
2. Avoid negative words or phrases
3.Communicate clearly to the customer
Nonverbal communication Correct Ans-1. Direct eye contact
2. Positive gesturing
, 3. Natural posturing
4. Shoulders squared
Drive-thru Correct Ans-1. Name
2. Date of Birth
3.Preferred contact
4.Allergies
5.Pick-up time
Waiting Bin Queue(QW) Correct Ans-A view of all the prescriptions waiting to be picked up
Queue All(QA) Correct Ans-View everything?
Technician Queue(QT) Correct Ans-?
Navigation Bar Correct Ans-Press the HOME key on the Navigation bar
F9 Correct Ans-Opens the HELP screen on the RX system
ALT +F2 Correct Ans-Access a second window on the RX system
Patient Search Correct Ans-LAS,FIR,BIRTHDATE
Solutions
Prescription consolidation Correct Ans-Keeping one pharmacy per patient
Four stages of listening Correct Ans-1.Hearing
2.Paying Attention
3.Assigning Meaning
4.Deciding how you will React
Workstations Correct Ans-1. Drop- off
2.Production
3.QA (Counsel Area)
4.Pick-up
5.Drive-thru
Verbal Communication Correct Ans-1. Be Polite
2. Avoid negative words or phrases
3.Communicate clearly to the customer
Nonverbal communication Correct Ans-1. Direct eye contact
2. Positive gesturing
, 3. Natural posturing
4. Shoulders squared
Drive-thru Correct Ans-1. Name
2. Date of Birth
3.Preferred contact
4.Allergies
5.Pick-up time
Waiting Bin Queue(QW) Correct Ans-A view of all the prescriptions waiting to be picked up
Queue All(QA) Correct Ans-View everything?
Technician Queue(QT) Correct Ans-?
Navigation Bar Correct Ans-Press the HOME key on the Navigation bar
F9 Correct Ans-Opens the HELP screen on the RX system
ALT +F2 Correct Ans-Access a second window on the RX system
Patient Search Correct Ans-LAS,FIR,BIRTHDATE
