CMAA Study Guide 100% Accurate!!
What is the medical law? - ANSWERSthe medical administrative assistant is required to
have a basic understanding of the legal principles.
what is the physician-patient relationship? - ANSWERSan implied contract in which the
physician is expected to assess and treat the patient with the same amount of
knowledge, skill, judgment as another physician under the same circumstamces
define: implied consent - ANSWERSapperent through their action of seeking the
services of the physician
define: informed consent - ANSWERSa written form that states the understanding of the
prescribed treatment as well as its accompanying risks
define: Good Samaritan Act - ANSWERSa volunteer is not held liable for any civil
damages that may occur as a result of their efforts to provide emergency care.
What does the patient bill of right do? - ANSWERSit promotes the interests and well
beings of patients within any healthcare facility
What is HIPPA? - ANSWERS[Health Insurance Portability and Accountability Act] a
fediral law designed to protect the privacy of individuals health information
define: Abandonment - ANSWERSthe discontinuation of medical care without proper
notice
define: Arbitration - ANSWERSthe usage of an impartial third party for the hearing and
determination of a dispute
define: Battery - ANSWERSthe unlawful use of force or violence
define: Negligence - ANSWERSthe failure to provide the necessary care that is required
for a person's situation
define: Statutes - ANSWERSstate law
phone etiquette STEP 1: - ANSWERSanswer the phne promptly and kindly
phone etiquette STEP 2: - ANSWERSbe sure to properly speak into the phne
phone etiquette STEP 3: - ANSWERSbe sure to give the caller ur undivided attn
phone etiquette STEP 4: - ANSWERSspeak clearly and distinctly
, phone etiquette STEP 5: - ANSWERSalways be courteous
phone etiquette STEP 6: - ANSWERSbe sure to ask the caller's permission be4 placing
them on hold
phone etiquette STEP 7: - ANSWERSnever allow and angry or aggressive caller upset
u; remain calm and composed
what is verbal communication? - ANSWERSthe use of language or words spoken
what is nonverbal commuication? - ANSWERSthe use of eye contact, body language,
facial expression, or symbolic expression to communicate a message.
What types of scheduling is there? - ANSWERSwave scheduling, modified wave
scheduling, double booking
define: Wave Scheduling - ANSWERSprovides service to several patients at same time
define: Modified Wave Scheduling - ANSWERSsmall groups of patients are scheduled
at intervals throughout the hour
define: Double Booking - ANSWERSscheduling two patients to see the physician at the
same time
Scheduling a new patient: STEP 1 - ANSWERSobtain and verify general information
Scheduling a new patient: STEP 2 - ANSWERSgather appropriate information
regarding a patient referral
Scheduling a new patient: STEP 3 - ANSWERSdetermine the patient's chief complaint
Scheduling a new patient: STEP 4 - ANSWERSmake the patient aware of the various
dates and times they are available to come in
define: Express Mail - ANSWERSavailable everyday of the year, including holidays, for
items up to 70lbs in weight and 108 inches in height
define: First-Class Mail - ANSWERSincludes letters, postal cards, postcards, and
business reply mail
define: Priority Mail - ANSWERSfirst-class mail that weighs more than 13 oz
define: Certified Mail - ANSWERSgives the sender the option to recieve proof of
delivery
What is the medical law? - ANSWERSthe medical administrative assistant is required to
have a basic understanding of the legal principles.
what is the physician-patient relationship? - ANSWERSan implied contract in which the
physician is expected to assess and treat the patient with the same amount of
knowledge, skill, judgment as another physician under the same circumstamces
define: implied consent - ANSWERSapperent through their action of seeking the
services of the physician
define: informed consent - ANSWERSa written form that states the understanding of the
prescribed treatment as well as its accompanying risks
define: Good Samaritan Act - ANSWERSa volunteer is not held liable for any civil
damages that may occur as a result of their efforts to provide emergency care.
What does the patient bill of right do? - ANSWERSit promotes the interests and well
beings of patients within any healthcare facility
What is HIPPA? - ANSWERS[Health Insurance Portability and Accountability Act] a
fediral law designed to protect the privacy of individuals health information
define: Abandonment - ANSWERSthe discontinuation of medical care without proper
notice
define: Arbitration - ANSWERSthe usage of an impartial third party for the hearing and
determination of a dispute
define: Battery - ANSWERSthe unlawful use of force or violence
define: Negligence - ANSWERSthe failure to provide the necessary care that is required
for a person's situation
define: Statutes - ANSWERSstate law
phone etiquette STEP 1: - ANSWERSanswer the phne promptly and kindly
phone etiquette STEP 2: - ANSWERSbe sure to properly speak into the phne
phone etiquette STEP 3: - ANSWERSbe sure to give the caller ur undivided attn
phone etiquette STEP 4: - ANSWERSspeak clearly and distinctly
, phone etiquette STEP 5: - ANSWERSalways be courteous
phone etiquette STEP 6: - ANSWERSbe sure to ask the caller's permission be4 placing
them on hold
phone etiquette STEP 7: - ANSWERSnever allow and angry or aggressive caller upset
u; remain calm and composed
what is verbal communication? - ANSWERSthe use of language or words spoken
what is nonverbal commuication? - ANSWERSthe use of eye contact, body language,
facial expression, or symbolic expression to communicate a message.
What types of scheduling is there? - ANSWERSwave scheduling, modified wave
scheduling, double booking
define: Wave Scheduling - ANSWERSprovides service to several patients at same time
define: Modified Wave Scheduling - ANSWERSsmall groups of patients are scheduled
at intervals throughout the hour
define: Double Booking - ANSWERSscheduling two patients to see the physician at the
same time
Scheduling a new patient: STEP 1 - ANSWERSobtain and verify general information
Scheduling a new patient: STEP 2 - ANSWERSgather appropriate information
regarding a patient referral
Scheduling a new patient: STEP 3 - ANSWERSdetermine the patient's chief complaint
Scheduling a new patient: STEP 4 - ANSWERSmake the patient aware of the various
dates and times they are available to come in
define: Express Mail - ANSWERSavailable everyday of the year, including holidays, for
items up to 70lbs in weight and 108 inches in height
define: First-Class Mail - ANSWERSincludes letters, postal cards, postcards, and
business reply mail
define: Priority Mail - ANSWERSfirst-class mail that weighs more than 13 oz
define: Certified Mail - ANSWERSgives the sender the option to recieve proof of
delivery
