Test bank for Business Communication and Character 11th Edition by Amy Newman|| All Chapters Included|| Complete Guide A+

Test Bank
Business Communication And Character
11th Edition By Amy Newman

,Chapter 1—Understanding Business Communication


TRUE/FALSE

1. Employees Prefer To Receive Bad News Through The Personal Medium Of Email.

ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: Communication Media Choices BLO: Knowledge

2. A Study Of The Ten Characteristics That Employers Seek In Employees Identified Communications
As TheNumber One Skill.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating In Organizations BLO: Knowledge

3. Employers Report Major Deficiencies In The Written And Oral Communication Skills Of New
Employees.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communicating In Organizations BLO: Knowledge

4. Successful Communication Involves Messages That Are Sent, Received Accurately, And Understood.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating In Organizations BLO: Knowledge

5. The Five Components Of Communication Are The Stimulus, Filter, Medium, Destination, And
Message.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components Of Communication BLO: Knowledge

6. An Internal Stimulus Is One That Forms Within Your Own Organization.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components Of Communication BLO: Knowledge

7. Facial Expressions Such As Frowns And Smiles Are Nonverbal Messages That You Formulate In
Response ToA Stimulus.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion

, TOP: The Components Of Communication BLO: Knowledge

8. Written Messages Might Be Conveyed Through A Brochure, A Blog Posting, A Web Page, Or A
CompanyNewsletter.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components Of Communication BLO: Knowledge

9. Individual Experiences, Culture, And Personality Affect How You Filter A Stimulus.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components Of Communication BLO: Knowledge

10. An Example Of Noise In The Communication System Is An Employee Who Is Too Busy To
Read AnImportant Email.

ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Communication Barriers
BLO: Knowledge

11. When You Choose A Medium, You Are Deciding How You Will Decode The Message For
Transmission.

ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge

12. Email Is The Most Frequently Used Communication Medium But This Use Is Declining.

ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge

13. Lateral Communication Typically Involves Persuading Others Who Report To Us.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components Of Communication BLO: Knowledge

14. If You Frown As Someone Speaks To You, You Are Providing The Sender With Feedback About The
Message.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components Of Communication BLO: Knowledge

15. Ideally, The Communication Process Is Incomplete Without Feedback.

, ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components Of Communication BLO: Knowledge

16. Communication Flows In An Orderly, Linear Manner From One Stage To The Next.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components Of Communication BLO: Knowledge

17. Cascading Communication Flows Upwards And Downwards From An Important Organizational
Leader.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components Of Communication BLO: Knowledge

18. Using Instant Messaging At Work May Annoy Some People, But Others Believe That It Saves Time.

ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge

19. You Have More Flexibility In Conveying Ideas To Others When You Use Oral Communication
Than WhenYou Use Written Communication.

ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge

20. At Work, Your Personal Email Is Protected Free Speech, Thus Shielded From Lawsuits.

ANS: F PTS: 1 DIF: Easy OBJ: 1.4
NAT: AAC: Tier 1---Communication; Tier 2---Personal, Corporate, Legal, Ethical
ResponsibilitiesTOP: Potential Legal Consequences Of Communication BLO: Comprehension

21. Negative Comments About Your Company, Its Products, Or Suppliers Are Usually Acceptable If
Made InElectronic Forums Not Controlled By Your Employer.

ANS: F PTS: 1 DIF: Easy OBJ: 1.4
NAT: AAC: Tier 1---Communication; Tier 2---Personal, Corporate, Legal, Ethical
ResponsibilitiesTOP: Potential Legal Consequences Of Communication BLO: Comprehension

22. You Have Achieved Successful Communication When Your Audience Receives Your Written
Message,Whether Or Not It Is Read.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1