Leadership And Nursing
Care Management 6th
Edition By Huber Test Bank
– All Chapters
MULTIPLE RESPONSE
1. A staff nurse must leave work for an emergency. The nurse tells the charge nurse that her patients are fine and
received all their AM medications. As the day progresses, it becomes apparent to the responsible RN that some thing
were not completed, especially some necessary AM medications. Which communication principle was not followed in
this situation? (Select all that apply.) a. Interaction
b. Clarity
c. Simple exact language
d. Feedback
e. Credibility
f. Direct communication
,ANS: A, B, D, F
In this scenario, the staff nurse leaving the unit does not interact directly with the RN who will now become responsib
for the care of the patients and thus no questions could be asked and feedback could not obtained. The other options
do not apply to this situation.
DIF: Cognitive Level: Application REF: page 90
2. It is vital to communicate changes in patient condition to the physician. When using the SBAR process, the nurse
knows that what should be included when communicating patient condition? (Select all that apply.) a. Problem
b. Current medications
c. Assessment
d. Diagnosis
e. Documentation
f. Lab data
ANS: A, C, D, F
Options A, C, D, and F should be provided to any health care provider when reporting changes in patient conditions a
obtaining new orders. Options B and E may not be required in all circumstances.
DIF: Cognitive Level: Application REF: page 96
3. SBAR is a convenient tool to use when notifying physicians of a change in patient condition. In which of the followi
situations could it also be appropriately used? a. Communication with radiology scheduling
b. Communication with casNe mURanSagIeNr GTB.COM
c. Transferring patient
d. Change of shift report
e. Rapid response team (RRT)
ANS: C, D, E
Options C, D, and E are circumstances in which the SBAR tool of communication can be used effectively. Options A an
are not necessarily appropriate circumstance for the use of SBAR.
DIF: Cognitive Level: Analysis REF: page 96
,4. In the change of shift report, what should be included? (Select all that apply.)
a. Family contact telephone numbers
b. Current assessment
c. Plan of care
d. Change in condition
e. Discharge plan
f. Personal comments
ANS: B, C, D, E
, Options B, C, D, and E are correct because only pertinent information required for delivery of care should be
transmitted during the change of shift report. Family contact telephone numbers may, at times, be pertinent but not
a routine. Personal comments are almost never appropriate.
DIF: Cognitive Level: Application REF: page 95 | pages 97-98
5. Formal communication in health care is used to properly inform staff of (Select all that apply.)
a. changes in CPR certification dates.
b. Christmas party celebration.
c. patient survey results.
d. girl Scout cookie order pick-up.
e. termination of an employee.
ANS: A, C
Options B, D, and E are correct because formal communication would be used to distribute information regarding
institutional policy changes. The other options are examples of informal communication.
DIF: Cognitive Level: Application REF: page 100
6. Informal (“grapevine” )communication in health care is used to properly inform staff of
(S elect all that apply.)
a. changes in practice.
b. Christmas party celebration.
c. patient survey results. N R I G B.C M
d. girl Scout cookie order pickU-upS. N T O
e. termination of an employee.
ANS: B, D, E
Options B, D, and E are examples of informal communication and are more closely aligned with gossip. These are not
formal communication methods in an institutional environment. Options A and C are examples of formal
communication.
DIF: Cognitive Level: Application REF: page 100
Care Management 6th
Edition By Huber Test Bank
– All Chapters
MULTIPLE RESPONSE
1. A staff nurse must leave work for an emergency. The nurse tells the charge nurse that her patients are fine and
received all their AM medications. As the day progresses, it becomes apparent to the responsible RN that some thing
were not completed, especially some necessary AM medications. Which communication principle was not followed in
this situation? (Select all that apply.) a. Interaction
b. Clarity
c. Simple exact language
d. Feedback
e. Credibility
f. Direct communication
,ANS: A, B, D, F
In this scenario, the staff nurse leaving the unit does not interact directly with the RN who will now become responsib
for the care of the patients and thus no questions could be asked and feedback could not obtained. The other options
do not apply to this situation.
DIF: Cognitive Level: Application REF: page 90
2. It is vital to communicate changes in patient condition to the physician. When using the SBAR process, the nurse
knows that what should be included when communicating patient condition? (Select all that apply.) a. Problem
b. Current medications
c. Assessment
d. Diagnosis
e. Documentation
f. Lab data
ANS: A, C, D, F
Options A, C, D, and F should be provided to any health care provider when reporting changes in patient conditions a
obtaining new orders. Options B and E may not be required in all circumstances.
DIF: Cognitive Level: Application REF: page 96
3. SBAR is a convenient tool to use when notifying physicians of a change in patient condition. In which of the followi
situations could it also be appropriately used? a. Communication with radiology scheduling
b. Communication with casNe mURanSagIeNr GTB.COM
c. Transferring patient
d. Change of shift report
e. Rapid response team (RRT)
ANS: C, D, E
Options C, D, and E are circumstances in which the SBAR tool of communication can be used effectively. Options A an
are not necessarily appropriate circumstance for the use of SBAR.
DIF: Cognitive Level: Analysis REF: page 96
,4. In the change of shift report, what should be included? (Select all that apply.)
a. Family contact telephone numbers
b. Current assessment
c. Plan of care
d. Change in condition
e. Discharge plan
f. Personal comments
ANS: B, C, D, E
, Options B, C, D, and E are correct because only pertinent information required for delivery of care should be
transmitted during the change of shift report. Family contact telephone numbers may, at times, be pertinent but not
a routine. Personal comments are almost never appropriate.
DIF: Cognitive Level: Application REF: page 95 | pages 97-98
5. Formal communication in health care is used to properly inform staff of (Select all that apply.)
a. changes in CPR certification dates.
b. Christmas party celebration.
c. patient survey results.
d. girl Scout cookie order pick-up.
e. termination of an employee.
ANS: A, C
Options B, D, and E are correct because formal communication would be used to distribute information regarding
institutional policy changes. The other options are examples of informal communication.
DIF: Cognitive Level: Application REF: page 100
6. Informal (“grapevine” )communication in health care is used to properly inform staff of
(S elect all that apply.)
a. changes in practice.
b. Christmas party celebration.
c. patient survey results. N R I G B.C M
d. girl Scout cookie order pickU-upS. N T O
e. termination of an employee.
ANS: B, D, E
Options B, D, and E are examples of informal communication and are more closely aligned with gossip. These are not
formal communication methods in an institutional environment. Options A and C are examples of formal
communication.
DIF: Cognitive Level: Application REF: page 100
