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NURSING DELEGATION AND MANAGEMENT
OF PATIENT CARE, 3RD EDITION BY
KATHLEEN MOTACKI TEST BANK
MULTIPLE RESPONSE
1. Patient satisfaction surveys may provide information on the clinical performance of the
unit as well as the institution. Which areas are included for data collection? (Select all that apply.)
a. Accessibility of services
b. Number of staff per shift
c. Communication
d. Quality of care
e. Recognition of physician in community
f. Continuity
ANS: A, C, D, F
Patient satisfaction surveys report data on the areas in options A, C, D, and F. Options B and E are not asked on the
survey.
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DIF: Cognitive Level: Application REF: page 291
2. What are the benefits to the organization from greater patient satisfaction? (Select all
that apply.)
a. Improvement in quality of patient care
b. Lower patient acuity
c. Lower mortality rates
d. Improved retention
e. Establishing benchmarks against other institutions
ANS: A, D, E
When quality of care improves, patient satisfaction improves and has a direct affect on staff satisfaction and thus
retention. These improvements can then be used as benchmarks against
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other institutions. Improvement in patient satisfaction is usually a di rect reflection of
improved quality of care and other nursing - related issues, leading to nurse satisfaction and
retention. Benchmarking against other institutions is a common method used for determining
quality of care. Options B and C are not related to p atient satisfaction.
DIF: Cognitive Level: Application REF: page 291
NURSINGTB.COM
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,Chapter 21: New Graduates: The Immediate Future: Job Interviewing, NCLEX, and Continuing Education
MULTIPLE CHOICE
1. Which advice to the new graduate regarding their first nursing position is best? a. Go on
several interviews.
b. Accept a job where you currently work as a technician.
c. Accept a job in the intensive care unit.
d. Everything you need to know about the position will be provided at the interview.
ANS: A
Determine the right environment for your success by exploring many positions. The other options are not good advice.
DIF: Cognitive Level: Application REF: page 300
2. In preparing for the interview, the new nurse should plan to do which of the following? a.
Dress as you would for work.
b. Obtain information about the institution so that you can ask informed questions.
c. Remember to ask about starting salary.
d. Send a thank-you letter after the interview to the manager.
ANS: B
Asking questions that show knowledge of the institution makes a good impression. Options A and C are not good ideas.
OpNtioUnRDSiIs NnoGt TdoBn.e CprOioMr to the interview.
DIF: Cognitive Level: Application REF: page 299
3. A new nurse has an appointment for an interview with the nurse manager of a
medical/surgical unit. What should be an essential part of her plan for the interview? a. Inquire
about shift coverage.
b. Inquire as to how many new nurses are starting on that unit.
c. Inquire about the length of the orientation.
d. Inquire about the unit secretary’s responsibilities.
Marketplace to Buy and Sell your Study Material
NURSING DELEGATION AND MANAGEMENT
OF PATIENT CARE, 3RD EDITION BY
KATHLEEN MOTACKI TEST BANK
MULTIPLE RESPONSE
1. Patient satisfaction surveys may provide information on the clinical performance of the
unit as well as the institution. Which areas are included for data collection? (Select all that apply.)
a. Accessibility of services
b. Number of staff per shift
c. Communication
d. Quality of care
e. Recognition of physician in community
f. Continuity
ANS: A, C, D, F
Patient satisfaction surveys report data on the areas in options A, C, D, and F. Options B and E are not asked on the
survey.
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DIF: Cognitive Level: Application REF: page 291
2. What are the benefits to the organization from greater patient satisfaction? (Select all
that apply.)
a. Improvement in quality of patient care
b. Lower patient acuity
c. Lower mortality rates
d. Improved retention
e. Establishing benchmarks against other institutions
ANS: A, D, E
When quality of care improves, patient satisfaction improves and has a direct affect on staff satisfaction and thus
retention. These improvements can then be used as benchmarks against
This study source was downloaded by 100000817484537 from CourseHero.com on 04-09-2021 09:14:17 GMT -05:00
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Marketplace to Buy and Sell your Study Material
other institutions. Improvement in patient satisfaction is usually a di rect reflection of
improved quality of care and other nursing - related issues, leading to nurse satisfaction and
retention. Benchmarking against other institutions is a common method used for determining
quality of care. Options B and C are not related to p atient satisfaction.
DIF: Cognitive Level: Application REF: page 291
NURSINGTB.COM
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,Chapter 21: New Graduates: The Immediate Future: Job Interviewing, NCLEX, and Continuing Education
MULTIPLE CHOICE
1. Which advice to the new graduate regarding their first nursing position is best? a. Go on
several interviews.
b. Accept a job where you currently work as a technician.
c. Accept a job in the intensive care unit.
d. Everything you need to know about the position will be provided at the interview.
ANS: A
Determine the right environment for your success by exploring many positions. The other options are not good advice.
DIF: Cognitive Level: Application REF: page 300
2. In preparing for the interview, the new nurse should plan to do which of the following? a.
Dress as you would for work.
b. Obtain information about the institution so that you can ask informed questions.
c. Remember to ask about starting salary.
d. Send a thank-you letter after the interview to the manager.
ANS: B
Asking questions that show knowledge of the institution makes a good impression. Options A and C are not good ideas.
OpNtioUnRDSiIs NnoGt TdoBn.e CprOioMr to the interview.
DIF: Cognitive Level: Application REF: page 299
3. A new nurse has an appointment for an interview with the nurse manager of a
medical/surgical unit. What should be an essential part of her plan for the interview? a. Inquire
about shift coverage.
b. Inquire as to how many new nurses are starting on that unit.
c. Inquire about the length of the orientation.
d. Inquire about the unit secretary’s responsibilities.
