Voice of the Customer (VOC) is:
Designed to help understand feedback from current and future customers
indicating offerings that satisfy, delight, and dissatisfy them.
A Waste Walk is:
A lean tool that involves walking the area that is being studied to identify waste
and potential improvements that can be made.
Critical to Quality (CTQ) is defined as:
The internal critical quality parameters relate to the wants and needs of the
customer.
Group involvement on a VSM team should always include more than eight
people.
FALSE
Waste walks are a useful tool used to identify potential improvements and are
typically performed by one individual who then reports the findings to the team.
FALSE
Quality Function Deployment is:
A structured methodology and mathematical tool that is used to identify and
quantify customers' requirements and then translate them into key critical
parameters.
A Project Charter is:
Contains the name of the project, the team members and functions, the problem
definition, scope of the project, and the goals to be achieved.
A Spaghetti Diagram is:
A tool that can be used during the waste walk to record the steps in the process
and other information such as distance, time, and so on.
, User Answer CorrectValue Stream Mapping enables a company to visualize the
flow of just material in a process?
FALSE
A Value Stream Map (VSM) is:
Provides an overview of an entire process, starting and finishing at the
customer, and analyzing what is required to meet customer needs.
VSM is similar to process flow charting, but differs in that it includes both the
material and information flows
TRUE
DMAIC is:
A data-driven quality strategy used to improve processes.
VSM was pioneered by Henry Ford but was perfected by Toyota.
TRUE
Applying VSM reduces the risk of "islands of excellence".
FALSE
VSM identifies opportunities for implementation and clues to effective action.
TRUE
Value Stream Mapping is:
A. A tool for tactical implementation
B.A spaghetti Diagram
C. All the Above
d. None of the above
ANSWER---D
What does the following symbol stand for? (Triangle)
Storage
SIPOC stands for:
Supplier, Input, Process, Output, Customer
Designed to help understand feedback from current and future customers
indicating offerings that satisfy, delight, and dissatisfy them.
A Waste Walk is:
A lean tool that involves walking the area that is being studied to identify waste
and potential improvements that can be made.
Critical to Quality (CTQ) is defined as:
The internal critical quality parameters relate to the wants and needs of the
customer.
Group involvement on a VSM team should always include more than eight
people.
FALSE
Waste walks are a useful tool used to identify potential improvements and are
typically performed by one individual who then reports the findings to the team.
FALSE
Quality Function Deployment is:
A structured methodology and mathematical tool that is used to identify and
quantify customers' requirements and then translate them into key critical
parameters.
A Project Charter is:
Contains the name of the project, the team members and functions, the problem
definition, scope of the project, and the goals to be achieved.
A Spaghetti Diagram is:
A tool that can be used during the waste walk to record the steps in the process
and other information such as distance, time, and so on.
, User Answer CorrectValue Stream Mapping enables a company to visualize the
flow of just material in a process?
FALSE
A Value Stream Map (VSM) is:
Provides an overview of an entire process, starting and finishing at the
customer, and analyzing what is required to meet customer needs.
VSM is similar to process flow charting, but differs in that it includes both the
material and information flows
TRUE
DMAIC is:
A data-driven quality strategy used to improve processes.
VSM was pioneered by Henry Ford but was perfected by Toyota.
TRUE
Applying VSM reduces the risk of "islands of excellence".
FALSE
VSM identifies opportunities for implementation and clues to effective action.
TRUE
Value Stream Mapping is:
A. A tool for tactical implementation
B.A spaghetti Diagram
C. All the Above
d. None of the above
ANSWER---D
What does the following symbol stand for? (Triangle)
Storage
SIPOC stands for:
Supplier, Input, Process, Output, Customer
