©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
Mang 3401 Final Exam Questions With
Correct Answers
Management - answer✔the planning, organizing, leading, and controlling of human and other
resources to achieve organizational goals efficiently and effectively
Resources - answer✔people, money, natural resources, technology, time (the only resource
you can't create more of), customers
planning - answer✔identifying and selecting appropriate goals.
thinking ahead. leads to a strategy all w/ the aim of achieving organizational goals
organizing - answer✔structuring working relationships in a way that allows organizational
members to work together to achieve organizational goals
leading - answer✔articulating a clear vision and energizing and enabling organizational
members so they understand the part they play in achieving organizational goals
controlling - answer✔evaluating how well an organization is achieving its goals and taking
action to maintain or improve performance
quality of leadership - answer✔impact of how good leadership has on the company, establishes
and maintains the culture of the organization
4 levels of managers - answer✔first line manager,
middle manager,
top manager,
CEO
first line manager - answer✔a manager who is responsible for the daily supervision of non
managerial employees
middle manager - answer✔a manager who supervises first line managers and is responsible for
finding the best way to use resources to achieve organizational goals
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
top manager - answer✔a manager who establishes organizational goals, decides how
departments should interact, and monitors the performance of middle managers
VP, executive VP, Senior Coordinator, Director of Supply and Resources
top management team - answer✔a group composed of the CEO, COO, the president, and the
heads of the most important departments.
Skills a first line manager needs to be effective - answer✔conceptual skills
human skills
technical skills
core competency
conceptual skills - answer✔ability to analyze, diagnose, and to distinguish between cause and
effect
human skills - answer✔the ability to understand, alter, lead, and control the behavior of other
individuals and groups
technical skills - answer✔the job-specific knowledge and techniques required to perform an
organizational role
core competency - answer✔the specific set of departmental skills, knowledge, and experience
that allows one organization to outperform another
scientific management - answer✔Frederick Taylor (father of management)
the systematic study of relationships between people and tasks for the purpose of redesigning
the work process to increase efficiency
principles of scientific management - answer✔p1: study the way workers perform their tasks,
gather all informal job knowledge that workers possess, and experiment with ways of
improving how tasks are performed.
p2: codify the new methods of performing tasks into written rules and standard operating
procedures.
p3: carefully select workers who posses skills and abilities that match the needs of the task, and
train them to perform the task according to the established rules and procedures.
2|Page
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11/16/2024 10:16 AM
p4: establish a fair or acceptable level of performance for a task, and then develop a pay system
that rewards performance above the acceptable level.
Theory X and Theory Y - answer✔Douglas McGregor proposed two sets of assumptions about
how work attitudes and behaviors not only dominate the way managers think, but also affect
how they behave in organizations.
Theory X - answer✔a set of negative assumptions about workers that leads to the conclusion
that a manager's task is to supervise workers closely and control their behavior.
Theory Y - answer✔a set of positive assumptions about workers that leads to the conclusion
that a manager's task is to create a work setting that encourages commitment to organizational
goals and provides opportunities for workers to be imaginative and to exercise initiative and
self-direction.
Theory of Bureaucracy - answer✔Max Weber, who was a sociologist.
a formal system of organization and administration designed to ensure efficiency and
effectiveness
behavioral management - answer✔Mary Parker Follet (mother of management)
the study of how managers should behave to motivate employees and encourage them to
perform at high levels and be committed to the achievement of organizational goals.
organizational culture - answer✔the shared set of beliefs, expectations, values, norms, and
work routines that influence how individuals, groups, and teams interact with one another and
cooperate to achieve organizational goals.
values, attitudes, emotions, culture - answer✔rich mix that end up as organizations themself
5 big personality traits - answer✔extraversion
negative affectivity/introversion
agreeableness
conscientiousness
openness to experience
extraversion - answer✔the tendency to experience positive emotions and moods and to feel
good about oneself and the rest of the world
3|Page
11/16/2024 10:16 AM
Mang 3401 Final Exam Questions With
Correct Answers
Management - answer✔the planning, organizing, leading, and controlling of human and other
resources to achieve organizational goals efficiently and effectively
Resources - answer✔people, money, natural resources, technology, time (the only resource
you can't create more of), customers
planning - answer✔identifying and selecting appropriate goals.
thinking ahead. leads to a strategy all w/ the aim of achieving organizational goals
organizing - answer✔structuring working relationships in a way that allows organizational
members to work together to achieve organizational goals
leading - answer✔articulating a clear vision and energizing and enabling organizational
members so they understand the part they play in achieving organizational goals
controlling - answer✔evaluating how well an organization is achieving its goals and taking
action to maintain or improve performance
quality of leadership - answer✔impact of how good leadership has on the company, establishes
and maintains the culture of the organization
4 levels of managers - answer✔first line manager,
middle manager,
top manager,
CEO
first line manager - answer✔a manager who is responsible for the daily supervision of non
managerial employees
middle manager - answer✔a manager who supervises first line managers and is responsible for
finding the best way to use resources to achieve organizational goals
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
top manager - answer✔a manager who establishes organizational goals, decides how
departments should interact, and monitors the performance of middle managers
VP, executive VP, Senior Coordinator, Director of Supply and Resources
top management team - answer✔a group composed of the CEO, COO, the president, and the
heads of the most important departments.
Skills a first line manager needs to be effective - answer✔conceptual skills
human skills
technical skills
core competency
conceptual skills - answer✔ability to analyze, diagnose, and to distinguish between cause and
effect
human skills - answer✔the ability to understand, alter, lead, and control the behavior of other
individuals and groups
technical skills - answer✔the job-specific knowledge and techniques required to perform an
organizational role
core competency - answer✔the specific set of departmental skills, knowledge, and experience
that allows one organization to outperform another
scientific management - answer✔Frederick Taylor (father of management)
the systematic study of relationships between people and tasks for the purpose of redesigning
the work process to increase efficiency
principles of scientific management - answer✔p1: study the way workers perform their tasks,
gather all informal job knowledge that workers possess, and experiment with ways of
improving how tasks are performed.
p2: codify the new methods of performing tasks into written rules and standard operating
procedures.
p3: carefully select workers who posses skills and abilities that match the needs of the task, and
train them to perform the task according to the established rules and procedures.
2|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
p4: establish a fair or acceptable level of performance for a task, and then develop a pay system
that rewards performance above the acceptable level.
Theory X and Theory Y - answer✔Douglas McGregor proposed two sets of assumptions about
how work attitudes and behaviors not only dominate the way managers think, but also affect
how they behave in organizations.
Theory X - answer✔a set of negative assumptions about workers that leads to the conclusion
that a manager's task is to supervise workers closely and control their behavior.
Theory Y - answer✔a set of positive assumptions about workers that leads to the conclusion
that a manager's task is to create a work setting that encourages commitment to organizational
goals and provides opportunities for workers to be imaginative and to exercise initiative and
self-direction.
Theory of Bureaucracy - answer✔Max Weber, who was a sociologist.
a formal system of organization and administration designed to ensure efficiency and
effectiveness
behavioral management - answer✔Mary Parker Follet (mother of management)
the study of how managers should behave to motivate employees and encourage them to
perform at high levels and be committed to the achievement of organizational goals.
organizational culture - answer✔the shared set of beliefs, expectations, values, norms, and
work routines that influence how individuals, groups, and teams interact with one another and
cooperate to achieve organizational goals.
values, attitudes, emotions, culture - answer✔rich mix that end up as organizations themself
5 big personality traits - answer✔extraversion
negative affectivity/introversion
agreeableness
conscientiousness
openness to experience
extraversion - answer✔the tendency to experience positive emotions and moods and to feel
good about oneself and the rest of the world
3|Page
