SERVICENOW CIS - HUMAN RESOURCES (NEW YORK) QUESTIONS AND ANSWERS 2025

In which application scope is the HR Case Management? - ANSWER Human Resources: Core When is a client role assigned? - ANSWER Automatically when an HR Profile is created or modified Where is a ServiceNow-led engagement governed? - ANSWER Customer Production Instance, Separate engagement instance When a new HR Case is created using the Create Case module, when are Assignment Rules triggered by the system? - ANSWER When the HR Case Template does not designate an Assignment Group or the HR Service does not have an associated template How does the system know which documents to automatically move from the HR Case into the Document Management system? - ANSWER The Automatically move attachments box on the HR Service What 3 methods may be used to select the audience type for a Campaign? - ANSWER HR Criteria, User Criteria, Uploading a File When an HR Case is transferred to another COE, a notification is sent to the Subject Person. If the employee replies to that notification email, where is the reply captured in ServiceNow? - ANSWER Replies are captured in the Activity log on both the original and the new Case For a Campaign, where are the audience and the start and stop dates defined? - ANSWER On the Campaign bundle record What functionality does Virtual Agent provided for HR Service Delivery? - ANSWER A set of pre-defined conversations designed to complete common self-service HR tasks How is Virtual Agent activated in the customer instance? - ANSWER ServiceNow must activate the Virtual Agent plugins using Maint access How are Knowledge Blocks enabled for the articles in a Knowledge Base? - ANSWER Check the Enable blocks box on the