CCS EXAM (Certified Coding Specialist) ACTUAL EXAM
COMPLETE REAL QUESTIONS AND CORRECT VERIFIED
ANSWERS (A NEW UPDATED VERSION) |ALREADY
GRADED A+
Process Goals - ANSWER: Process goals work to ensure that the client experiences
counseling as positive, nonjudgmental, and affirming. Process goals seek to establish
a trusting client/counselor
relationship in which solutions to problems can be discussed freely. Process goals are
concerned with the process of counseling.
Outcome Goals - ANSWER: Outcome goals are specific goals that clients bring to the
table. In the case of financial counseling, outcome goals relate directly to personal
financial management. Outcome goals are ultimately the responsibility of the client.
Conversely, process goals are the responsibility of the counselor
Human/Business Model - ANSWER: Is a way of looking at every day interactions as
operating on two levels. The business level is where specific objectives are met. The
human level is where an individual's needs are fulfilled. These include the need for
attention, courteous
treatment, respect, and acceptance.
What are the 5 Stages of Counseling? - ANSWER: 1. Rapport Building
2. Assessing/Gathering Information
3. Goal Setting
4. Strategy Implementation
5. Follow Up
What are the 5 types of Communication? - ANSWER: 1. Social Communication
2. Persuasive Communication
3. Non-verbal Communication
4. Expressive communication
5. Cognitive communication
What are Objective Measures of Financial Well-Being? - ANSWER: • A steady and
adequate source of income
• A positive debt-to-income ratio
• Adequate cash flow to meet everyday expenses
• A good credit rating
• Adequate savings in case of emergency
• Adequate savings for retirement
• Adequate insurance to protect your health, property, life and family
• A spending plan in place and utilized
• Identified short and long-term financial goals
,What are Subjective Measures of Financial Well-Being? - ANSWER: The subjective
components of financial well-being involve the levels of happiness
and satisfaction we derive from the financial resources in our lives.
What are some of the specific concerns clients bring to financial counseling? -
ANSWER: Avoiding bankruptcy
• Improving credit
• Resolving delinquent debt
• Creating a spending plan that works
• Exploring spending patterns
• Resolving marital conflicts over
money
• Planning for retirement
• Paying back student loans
• Increasing income
• Cutting expenses
• Dealing with creditors
• Exercising consumer rights
What are the 10 Ways to improve communication? - ANSWER: 1. Adopt an Accepting
Attitude
2. Express Yourself Clearly
3. Listen for the Total Meaning
4. Be Physically Attentive
5. Observe Non-verbal Communication
6. Share Responsibility for the Communication
7. Be Expressive, Be Yourself
8. Be Assertive, Not Aggressive
9. Avoid "You Should" Messages
10. Show Empathy
What are the 6 common barriers to communication? - ANSWER: 1. Anxiety and Self-
Centeredness
2. Needless Interruption
3. Hidden Agenda
4. Overreacting to Emotional Words
5. Passing Judgments
6. Stereotyping
What is social communication? - ANSWER: Social Communication is used in getting
to know individuals on a superficial level or to simply
acknowledge their presence. Social communication involves many common types of
questions and responses that are non-threatening. Examples of this casual"small
talk" are
"How was your weekend?" or "It's a beautiful day!" Social communication avoids
revealing
anything personal.
, What is persuasive communication? - ANSWER: Persuasive Communication is used
when attempting to influence others. Counselors need
to be assertive while at the same time avoiding an aggressive delivery that may make
clients feel pressured. Effective counselors refrain from overtly persuasive language.
Instead, they work to affect positive change for the client by objectively exploring all
available options
What is non-verbal communication? - ANSWER: Non-verbal Communication occurs
through gestures, body language, and facial
expressions. Our eyes, mouth, hands and posture are all conductors of non-verbal
communication. For this reason, in person contact is highly advantageous. Through
face-
to-face contact, non-verbal signs provide cues that permit better understanding of
clients and their particular needs.
What is expressive communication? - ANSWER: Expressive communication is used
when individuals express attitudes, feelings, values,
morals, as well as many other traits that reveal personality. At times, it is difficult or
inappropriate to express our innermost feelings, judgments, or needs about sensitive
issues.
What is cognitive communication? - ANSWER: Cognitive communication is used to
transmit content or information. It may involve simple
messages such as confirming an appointment or giving someone your address.
Cognitive communication also includes messages that impart complex instructions
and
knowledge. Human interaction consists of a mixture of the different types of
communication. For example, simple social communication like "How are you
today?"
can reveal information that is cognitive in nature. The client may reveal
discouragement
by responding, "Same as always - behind the eight ball". This response then provides
information which is cognitively processed by the counselor who then adjusts
his/her
response to be more affirming and motivational.
What are the 3 essential conditions necessary for establishing a positive
client/counselor relationship? - ANSWER: Empathy, genuineness, and positive regard
Explain how effective counselors establish trust with their clients. - ANSWER: •the
counselor communicates to the client that he/she has their best interest in mind
• the client feels confident that the counselor has the expertise and knowledge
necessary to help with their dilemma
How do counselors convey genuineness? - ANSWER: • convey openness and
spontaneity
COMPLETE REAL QUESTIONS AND CORRECT VERIFIED
ANSWERS (A NEW UPDATED VERSION) |ALREADY
GRADED A+
Process Goals - ANSWER: Process goals work to ensure that the client experiences
counseling as positive, nonjudgmental, and affirming. Process goals seek to establish
a trusting client/counselor
relationship in which solutions to problems can be discussed freely. Process goals are
concerned with the process of counseling.
Outcome Goals - ANSWER: Outcome goals are specific goals that clients bring to the
table. In the case of financial counseling, outcome goals relate directly to personal
financial management. Outcome goals are ultimately the responsibility of the client.
Conversely, process goals are the responsibility of the counselor
Human/Business Model - ANSWER: Is a way of looking at every day interactions as
operating on two levels. The business level is where specific objectives are met. The
human level is where an individual's needs are fulfilled. These include the need for
attention, courteous
treatment, respect, and acceptance.
What are the 5 Stages of Counseling? - ANSWER: 1. Rapport Building
2. Assessing/Gathering Information
3. Goal Setting
4. Strategy Implementation
5. Follow Up
What are the 5 types of Communication? - ANSWER: 1. Social Communication
2. Persuasive Communication
3. Non-verbal Communication
4. Expressive communication
5. Cognitive communication
What are Objective Measures of Financial Well-Being? - ANSWER: • A steady and
adequate source of income
• A positive debt-to-income ratio
• Adequate cash flow to meet everyday expenses
• A good credit rating
• Adequate savings in case of emergency
• Adequate savings for retirement
• Adequate insurance to protect your health, property, life and family
• A spending plan in place and utilized
• Identified short and long-term financial goals
,What are Subjective Measures of Financial Well-Being? - ANSWER: The subjective
components of financial well-being involve the levels of happiness
and satisfaction we derive from the financial resources in our lives.
What are some of the specific concerns clients bring to financial counseling? -
ANSWER: Avoiding bankruptcy
• Improving credit
• Resolving delinquent debt
• Creating a spending plan that works
• Exploring spending patterns
• Resolving marital conflicts over
money
• Planning for retirement
• Paying back student loans
• Increasing income
• Cutting expenses
• Dealing with creditors
• Exercising consumer rights
What are the 10 Ways to improve communication? - ANSWER: 1. Adopt an Accepting
Attitude
2. Express Yourself Clearly
3. Listen for the Total Meaning
4. Be Physically Attentive
5. Observe Non-verbal Communication
6. Share Responsibility for the Communication
7. Be Expressive, Be Yourself
8. Be Assertive, Not Aggressive
9. Avoid "You Should" Messages
10. Show Empathy
What are the 6 common barriers to communication? - ANSWER: 1. Anxiety and Self-
Centeredness
2. Needless Interruption
3. Hidden Agenda
4. Overreacting to Emotional Words
5. Passing Judgments
6. Stereotyping
What is social communication? - ANSWER: Social Communication is used in getting
to know individuals on a superficial level or to simply
acknowledge their presence. Social communication involves many common types of
questions and responses that are non-threatening. Examples of this casual"small
talk" are
"How was your weekend?" or "It's a beautiful day!" Social communication avoids
revealing
anything personal.
, What is persuasive communication? - ANSWER: Persuasive Communication is used
when attempting to influence others. Counselors need
to be assertive while at the same time avoiding an aggressive delivery that may make
clients feel pressured. Effective counselors refrain from overtly persuasive language.
Instead, they work to affect positive change for the client by objectively exploring all
available options
What is non-verbal communication? - ANSWER: Non-verbal Communication occurs
through gestures, body language, and facial
expressions. Our eyes, mouth, hands and posture are all conductors of non-verbal
communication. For this reason, in person contact is highly advantageous. Through
face-
to-face contact, non-verbal signs provide cues that permit better understanding of
clients and their particular needs.
What is expressive communication? - ANSWER: Expressive communication is used
when individuals express attitudes, feelings, values,
morals, as well as many other traits that reveal personality. At times, it is difficult or
inappropriate to express our innermost feelings, judgments, or needs about sensitive
issues.
What is cognitive communication? - ANSWER: Cognitive communication is used to
transmit content or information. It may involve simple
messages such as confirming an appointment or giving someone your address.
Cognitive communication also includes messages that impart complex instructions
and
knowledge. Human interaction consists of a mixture of the different types of
communication. For example, simple social communication like "How are you
today?"
can reveal information that is cognitive in nature. The client may reveal
discouragement
by responding, "Same as always - behind the eight ball". This response then provides
information which is cognitively processed by the counselor who then adjusts
his/her
response to be more affirming and motivational.
What are the 3 essential conditions necessary for establishing a positive
client/counselor relationship? - ANSWER: Empathy, genuineness, and positive regard
Explain how effective counselors establish trust with their clients. - ANSWER: •the
counselor communicates to the client that he/she has their best interest in mind
• the client feels confident that the counselor has the expertise and knowledge
necessary to help with their dilemma
How do counselors convey genuineness? - ANSWER: • convey openness and
spontaneity
