ZENDESK FINAL EXAM COMPREHENSIVE QUESTIONS AND
ANSWERS 2024
4x - (answer)Any customer service interaction is ___ more likely to drive disloyalty, than loyalty.
70% - (answer)Support makes up ____ of Zendesk's revenue.
75% - (answer)______ of most innovative companies use Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents - (answer)What are the 3 reasons why most companies are unable to provide great
customer support?
-reduce customer effort - (answer)1 thing Zendesk does to address how customers can provide better
support (1/3)
-reduce agent effort - (answer)1 thing Zendesk does to address how customers can provide better
support (2/3)
-innovate and scale to stay ahead - (answer)1 thing Zendesk does to address how customers can provide
better support (3/3)
-Answer Bot
-Embeddables
-Ticket Forms - (answer)3 Product(s)/features that help reduce customer effort
-Macros
-Knowledge Capture
-Pathfinder - (answer)3 Products/Features that help reduce agent effort
ANSWERS 2024
4x - (answer)Any customer service interaction is ___ more likely to drive disloyalty, than loyalty.
70% - (answer)Support makes up ____ of Zendesk's revenue.
75% - (answer)______ of most innovative companies use Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents - (answer)What are the 3 reasons why most companies are unable to provide great
customer support?
-reduce customer effort - (answer)1 thing Zendesk does to address how customers can provide better
support (1/3)
-reduce agent effort - (answer)1 thing Zendesk does to address how customers can provide better
support (2/3)
-innovate and scale to stay ahead - (answer)1 thing Zendesk does to address how customers can provide
better support (3/3)
-Answer Bot
-Embeddables
-Ticket Forms - (answer)3 Product(s)/features that help reduce customer effort
-Macros
-Knowledge Capture
-Pathfinder - (answer)3 Products/Features that help reduce agent effort
