Name: Score:
28 Multiple choice questions
Term 1 of 28
Which of the following are examples of phrases that must not be spoken by an agent when a
consumer is contemplating a plan change?
No less than 48 hours before the marketing appointment
"Everything will be the same"
"Nothing will change"
Leave the field requesting a consumer email address blank
Mailing a marketing brochure to the consumer via postal mail.
Term 2 of 28
Jane, and agent, is speaking to Albert about a Prescription Drug plan. Albert seems confused and
is struggling to understand the information Jane is explaining. Which option should Jane consider?
Jane should suggest that albert read the plan documents on his own before proceeding.
Jane should ask Albert if someone, such as an Authorized Legal Representative, helps him
make health care or insurance decisions and should be present.
Jane should continue explaining without interruption, as albert will eventually understand.
Jane should refer albert to another agent who specializes in prescription drug plans.
, Term 3 of 28
While using JarvisEnroll to complete an enrollment application with a consumer, Agent Jeff learns
the consumer does not have an email address. What should Jeff do?
Enter a placeholder email address to complete the application.
Leave the field requesting a consumer email address blank
Ask the consumer for a friend's email address to use instead.
Provide the agent's email address to ensure communication.
Term 4 of 28
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has been presenting.
Which statement is correct?
The star rating can only be found in the local newspaper or through social media channels.
The star rating is only available during the annual enrollment period and not at any other
time.
The plan's Star Rating is available on Medicare.gov, the Plan's website, or in plan specific
material, such as the Enrollment Guide.
The plan's star rating is confidential and can only be disclosed by the insurance company
directly.
28 Multiple choice questions
Term 1 of 28
Which of the following are examples of phrases that must not be spoken by an agent when a
consumer is contemplating a plan change?
No less than 48 hours before the marketing appointment
"Everything will be the same"
"Nothing will change"
Leave the field requesting a consumer email address blank
Mailing a marketing brochure to the consumer via postal mail.
Term 2 of 28
Jane, and agent, is speaking to Albert about a Prescription Drug plan. Albert seems confused and
is struggling to understand the information Jane is explaining. Which option should Jane consider?
Jane should suggest that albert read the plan documents on his own before proceeding.
Jane should ask Albert if someone, such as an Authorized Legal Representative, helps him
make health care or insurance decisions and should be present.
Jane should continue explaining without interruption, as albert will eventually understand.
Jane should refer albert to another agent who specializes in prescription drug plans.
, Term 3 of 28
While using JarvisEnroll to complete an enrollment application with a consumer, Agent Jeff learns
the consumer does not have an email address. What should Jeff do?
Enter a placeholder email address to complete the application.
Leave the field requesting a consumer email address blank
Ask the consumer for a friend's email address to use instead.
Provide the agent's email address to ensure communication.
Term 4 of 28
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has been presenting.
Which statement is correct?
The star rating can only be found in the local newspaper or through social media channels.
The star rating is only available during the annual enrollment period and not at any other
time.
The plan's Star Rating is available on Medicare.gov, the Plan's website, or in plan specific
material, such as the Enrollment Guide.
The plan's star rating is confidential and can only be disclosed by the insurance company
directly.
