2nd Ed M8+M9

2nd Ed M8+M9 Q&A
Feedback - (correct answer)Information delivered about past performance to support
future performance



Positive feedback - (correct answer)Information provided about past performance that is
at or above the desired level or criterion (2 words)



Constructive feedback - (correct answer)Information provided about past performance
that does not meet desired criterion to support improved future performance (2 words)



Formal feedback delivery - (correct answer)Feedback delivered during pre-arranged
meetings/sessions (3 words)



Informal feedback delivery - (correct answer)Feedback delivered on an ongoing basis,
often times on the job (3 words)



Mentor - (correct answer)A person who helps, advises and/or teaches another


Informal resolution - (correct answer)Meet with the person privately. Don't be judgmental
or accusatory and attempt to clarify the issue. Contact your supervisor if the issue does
not get resolved (2 words)



Formal resolution - (correct answer)If directly addressing a minor breach does not stop
the problem, contact your supervisor immediately to take more "official" action (2 words)



Stakeholder - (correct answer)Anyone with valid interests or concerns regarding the
client



Professional boundaries - (correct answer)Living by clear rules and guidelines for
conduct regarding our profession (2 words)