FIRST PUBLISH OCTOBER 2024
Design Thinking Exam Study Guide
Solutions
Define - ANSWER✔✔-the second stage of Design Thinking. The stage where you will analyze your
observations and synthesize them to define the core problems
Design Thinking - ANSWER✔✔-design methodology that provides a solution-based approach to solving
problems. It is a non-linear, iterative process used to understand users, challenge assumptions, redefine
problems and create innovative solutions
Empathize - ANSWER✔✔-the first stage of the Design Thinking process. The stage where you gain an
empathic understanding of the problem you are trying to solve
Empathy - ANSWER✔✔-the ability to sense other people's emotions, coupled with the ability to imagine
what someone else might be thinking or feeling
Empathy Interview - ANSWER✔✔-one-on-one conversation that uses open-ended questions to elicit
stories about specific experiences that help uncover needs
Human-Centered Design - ANSWER✔✔-a process that starts with the people you are designing for and
ends with new solutions that are tailor-made to suit their needs
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