Information Technology Project Management 8th - All Chapters Review Questions with Verified
Answers 100% Pass
expectations management matrix - Answers A tool that helps clarify expectations and lists project
measures of success as well as priorities, expectations, and guidelines related to each measure
issue log - Answers A tool used to document, monitor, and track issues that need resolution
power/interest grid - Answers A tool used to group stakeholders based on their level of authority
(power) and their level of concern (interest) for project outcomes
stakeholder analysis - Answers A technique for analyzing information to determine which stakeholders'
interests to focus on and how to increase stakeholder support throughout the project
stakeholder register - Answers A document that includes details about identified project stakeholders
5 whys - Answers A technique in which you repeatedly ask the question "Why?" to help peel away the
layers of symptoms that can lead to the root cause of a problem
acceptance decisions - Answers Decisions that determine if the products or services produced as part of
the project will be accepted or rejected
appraisal cost - Answers The cost of evaluating processes and their outputs to ensure that a project is
error-free or within an acceptable error range
benchmarking - Answers A technique used to generate ideas for quality improvements by comparing
specific project practices or product characteristics to those of other projects or products within or
outside the performing organization
Capability Maturity Model Integration (CMMI) - Answers A process improvement approach that provides
organizations with the essential elements of effective processes
cause-and-effect diagram - Answers A diagram that traces complaints about quality problems back to
the responsible production operations to help find the root cause; also known as a fishbone diagram or
Ishikawa diagram
checksheet - Answers A technique used to collect and analyze data; sometimes called a tally sheet or
checklist
conformance - Answers Delivering products that meet requirements and fitness for use
conformance to requirements - Answers Project processes and products that meet written
specifications
control chart - Answers A graphic display of data that illustrates the results of a process over time
,cost of nonconformance - Answers Taking responsibility for failures or not meeting quality
expectations
cost of quality - Answers The cost of conformance plus the cost of nonconformance
defect - Answers Any instance in which the product or service fails to meet customer requirements
design of experiments - Answers A quality technique that helps identify which variables have the most
influence on the overall outcome of a process
DMAIC (Define, Measure, Analyze, Improve, Control) - Answers A systematic, closed-loop process for
continued improvement that is scientific and fact based
external failure cost - Answers A cost related to all errors that are not detected and corrected before
delivery to the customer
features - Answers The special characteristics that appeal to users
fishbone diagram - Answers A diagram that traces complaints about quality problems back to the
responsible production operations to help find the root cause; also known as a cause-and-effect diagram
or Ishikawa diagram
fitness for use - Answers A product that can be used as it was intended
flowchart - Answers A graphic display of the logic and flow of processes that helps you analyze how
problems occur and how processes can be improved
functionality - Answers The degree to which a system performs its intended function
histogram - Answers A bar graph of a distribution of variables
integration testing - Answers Testing that occurs between unit and system testing to test functionally
grouped components and ensure that a subset or subsets of the entire system work together
internal failure cost - Answers A cost incurred to correct an identified defect before the customer
receives the product
Ishikawa diagram - Answers A diagram that traces complaints about quality problems back to the
responsible production operations to help find the root cause; also known as a cause-and-effect diagram
or fishbone diagram
ISO 9000 - Answers A quality system standard developed by the International Organization for
Standardization (ISO) that includes a three-part, continuous cycle of planning, controlling, and
documenting quality in an organization
kaizen - Answers The Japanese word for improvement or change for the better; an approach used for
continuously improving quality in organizations
, lean - Answers An approach for improving quality that involves evaluating processes to maximize
customer value while minimizing waste
maintainability - Answers The ease of performing maintenance on a product
Malcolm Baldrige National Quality Award - Answers An award started in 1987 to recognize companies
that have achieved a level of world-class competition through quality management
maturity model - Answers A framework for helping organizations improve their processes and systems
mean - Answers The average value of a population
measurement and test equipment costs - Answers The capital cost of equipment used to perform
prevention and appraisal activities
metric - Answers A standard of measurement
normal distribution - Answers A bell-shaped curve that is symmetrical about the mean of the population
Pareto analysis - Answers Identifying the vital few contributors that account for most quality problems in
a system
Pareto chart - Answers A histogram that helps identify and prioritize problem areas
performance - Answers How well a product or service performs the customer's intended use
prevention cost - Answers The cost of planning and executing a project so that it is error-free or within
an acceptable error range
process adjustments - Answers Adjustments made to correct or prevent further quality problems based
on quality control measurements
project quality management - Answers Ensuring that a project will satisfy the needs for which it was
undertaken
quality - Answers The totality of characteristics of an entity that bear on its ability to satisfy stated or
implied needs or the degree to which a set of inherent characteristics fulfill requirements
quality assurance - Answers Periodic evaluation of overall project performance to ensure that the
project will satisfy the relevant quality standards
quality audit - Answers A structured review of specific quality management activities that helps identify
lessons learned and that can improve performance on current or future projects
quality circles - Answers Groups of nonsupervisors and work leaders in a single company department
who volunteer to conduct group studies on how to improve the effectiveness of work in their
Answers 100% Pass
expectations management matrix - Answers A tool that helps clarify expectations and lists project
measures of success as well as priorities, expectations, and guidelines related to each measure
issue log - Answers A tool used to document, monitor, and track issues that need resolution
power/interest grid - Answers A tool used to group stakeholders based on their level of authority
(power) and their level of concern (interest) for project outcomes
stakeholder analysis - Answers A technique for analyzing information to determine which stakeholders'
interests to focus on and how to increase stakeholder support throughout the project
stakeholder register - Answers A document that includes details about identified project stakeholders
5 whys - Answers A technique in which you repeatedly ask the question "Why?" to help peel away the
layers of symptoms that can lead to the root cause of a problem
acceptance decisions - Answers Decisions that determine if the products or services produced as part of
the project will be accepted or rejected
appraisal cost - Answers The cost of evaluating processes and their outputs to ensure that a project is
error-free or within an acceptable error range
benchmarking - Answers A technique used to generate ideas for quality improvements by comparing
specific project practices or product characteristics to those of other projects or products within or
outside the performing organization
Capability Maturity Model Integration (CMMI) - Answers A process improvement approach that provides
organizations with the essential elements of effective processes
cause-and-effect diagram - Answers A diagram that traces complaints about quality problems back to
the responsible production operations to help find the root cause; also known as a fishbone diagram or
Ishikawa diagram
checksheet - Answers A technique used to collect and analyze data; sometimes called a tally sheet or
checklist
conformance - Answers Delivering products that meet requirements and fitness for use
conformance to requirements - Answers Project processes and products that meet written
specifications
control chart - Answers A graphic display of data that illustrates the results of a process over time
,cost of nonconformance - Answers Taking responsibility for failures or not meeting quality
expectations
cost of quality - Answers The cost of conformance plus the cost of nonconformance
defect - Answers Any instance in which the product or service fails to meet customer requirements
design of experiments - Answers A quality technique that helps identify which variables have the most
influence on the overall outcome of a process
DMAIC (Define, Measure, Analyze, Improve, Control) - Answers A systematic, closed-loop process for
continued improvement that is scientific and fact based
external failure cost - Answers A cost related to all errors that are not detected and corrected before
delivery to the customer
features - Answers The special characteristics that appeal to users
fishbone diagram - Answers A diagram that traces complaints about quality problems back to the
responsible production operations to help find the root cause; also known as a cause-and-effect diagram
or Ishikawa diagram
fitness for use - Answers A product that can be used as it was intended
flowchart - Answers A graphic display of the logic and flow of processes that helps you analyze how
problems occur and how processes can be improved
functionality - Answers The degree to which a system performs its intended function
histogram - Answers A bar graph of a distribution of variables
integration testing - Answers Testing that occurs between unit and system testing to test functionally
grouped components and ensure that a subset or subsets of the entire system work together
internal failure cost - Answers A cost incurred to correct an identified defect before the customer
receives the product
Ishikawa diagram - Answers A diagram that traces complaints about quality problems back to the
responsible production operations to help find the root cause; also known as a cause-and-effect diagram
or fishbone diagram
ISO 9000 - Answers A quality system standard developed by the International Organization for
Standardization (ISO) that includes a three-part, continuous cycle of planning, controlling, and
documenting quality in an organization
kaizen - Answers The Japanese word for improvement or change for the better; an approach used for
continuously improving quality in organizations
, lean - Answers An approach for improving quality that involves evaluating processes to maximize
customer value while minimizing waste
maintainability - Answers The ease of performing maintenance on a product
Malcolm Baldrige National Quality Award - Answers An award started in 1987 to recognize companies
that have achieved a level of world-class competition through quality management
maturity model - Answers A framework for helping organizations improve their processes and systems
mean - Answers The average value of a population
measurement and test equipment costs - Answers The capital cost of equipment used to perform
prevention and appraisal activities
metric - Answers A standard of measurement
normal distribution - Answers A bell-shaped curve that is symmetrical about the mean of the population
Pareto analysis - Answers Identifying the vital few contributors that account for most quality problems in
a system
Pareto chart - Answers A histogram that helps identify and prioritize problem areas
performance - Answers How well a product or service performs the customer's intended use
prevention cost - Answers The cost of planning and executing a project so that it is error-free or within
an acceptable error range
process adjustments - Answers Adjustments made to correct or prevent further quality problems based
on quality control measurements
project quality management - Answers Ensuring that a project will satisfy the needs for which it was
undertaken
quality - Answers The totality of characteristics of an entity that bear on its ability to satisfy stated or
implied needs or the degree to which a set of inherent characteristics fulfill requirements
quality assurance - Answers Periodic evaluation of overall project performance to ensure that the
project will satisfy the relevant quality standards
quality audit - Answers A structured review of specific quality management activities that helps identify
lessons learned and that can improve performance on current or future projects
quality circles - Answers Groups of nonsupervisors and work leaders in a single company department
who volunteer to conduct group studies on how to improve the effectiveness of work in their
