©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
ITIL 4 Foundations Exam Questions and
Answers 100% Solved | Graded A+
PESTLE (list) - ✔✔Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - ✔✔organizations & people
information & technology
partners & suppliers
value streams & processes
components of the service value system - ✔✔inputs:
-opportunity
-demand
components:
,©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
-7 guiding principles
-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
service value chain activities list - ✔✔plan
engage
design & transition
obtain or build
deliver & support
improve
value stream - ✔✔a series of steps that an organization uses to create and
deliver products/services to a consumer
ITIL activities - ✔✔-represent the steps an organization takes in the
creation of value
-each activity contributes to the value chain by transforming specific inputs
into outputs
, ©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
ITIL practice (definition) - ✔✔a set of organizational resources designed for
performing work or accomplishing an objective (e.g. service desk)
ITIL service value system (SVS) - ✔✔a model representing how all the
components and activities of an organization work together to facilitate
value creation
a set of interconnected activities that an organization performs in order to
deliver a valuable product or service to its customers and facilitate value
purpose of the SVS - ✔✔ensure that the organization continually co-
creates value with all stakeholders through the use and management of
products and services
continual improvement (principle) - ✔✔a recurring activity to ensure that
performance continually meets stakeholders' expectations
service value chain (definition) - ✔✔an operating model that outlines the
key activities required to respond to demand and facilitate value realization
through the creation and management of products and services
governance - ✔✔the means by which an organization is directed and
controlled
opportunity - ✔✔
ITIL 4 Foundations Exam Questions and
Answers 100% Solved | Graded A+
PESTLE (list) - ✔✔Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - ✔✔organizations & people
information & technology
partners & suppliers
value streams & processes
components of the service value system - ✔✔inputs:
-opportunity
-demand
components:
,©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
-7 guiding principles
-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
service value chain activities list - ✔✔plan
engage
design & transition
obtain or build
deliver & support
improve
value stream - ✔✔a series of steps that an organization uses to create and
deliver products/services to a consumer
ITIL activities - ✔✔-represent the steps an organization takes in the
creation of value
-each activity contributes to the value chain by transforming specific inputs
into outputs
, ©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
ITIL practice (definition) - ✔✔a set of organizational resources designed for
performing work or accomplishing an objective (e.g. service desk)
ITIL service value system (SVS) - ✔✔a model representing how all the
components and activities of an organization work together to facilitate
value creation
a set of interconnected activities that an organization performs in order to
deliver a valuable product or service to its customers and facilitate value
purpose of the SVS - ✔✔ensure that the organization continually co-
creates value with all stakeholders through the use and management of
products and services
continual improvement (principle) - ✔✔a recurring activity to ensure that
performance continually meets stakeholders' expectations
service value chain (definition) - ✔✔an operating model that outlines the
key activities required to respond to demand and facilitate value realization
through the creation and management of products and services
governance - ✔✔the means by which an organization is directed and
controlled
opportunity - ✔✔
