PGA PGM 3.0 Level 2 Golf Ops Exam Questions And
100% Correct Answers
The vision Core Values and mission statement of a golf facility should be developed
concurrently with establishing a facility wide business plan that concludes concrete
goals and strategies for meeting them.
True
Proper business planning and operations alignment directs that sufficient resources be
identified before strategies for achieving business objectives are developed.
False)
What department is considered the core unit of most facilities?
The Golf operation
One of the descriptive/directional elements of the facility's business that must be in
place before the golf operation is defined is
facility type, geographic locale, customer base, business objectives and goals,
strategies
Policies and procedures are part of what support element of the golf operations
organization?
Systems
What follows best describes the relationship between the facility's business plan and the
golf operation?
Alignment-the golf operation must align with the business plan of the facility.
,What is the primary attention of golf operations?
to provide quality playing experiences and customer service consistent with the core
values, vision and mission of the organization
Stakeholders, owners, and boards are located at the bottom of a traditional organization
chart (T/F)
False
From a functional viewpoint, a supplier is what type of resource?
Financial resource, they can extend credit and work out arrangements that are quite
valuable for a Golf Operation
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture?
Involving and Supporting
What must exist for a facility to have a positive culture?
Communication and openness to change
What would a typical organizational chart of a golf operation show?
Basic responsibilities and the relationships between an operation's functional areas.
To what other resource does time relate?
It has to be reasonably accounted for and allocated accordingly and is linked to every
other resource.
Which of the following would you believe to be a good determinant of how complicated a
facility's organization chart is likely to be?
The size of the facility, the number of services offered to customers, and the type of
facility and its mission.
,What are examples of financial resources?
Facility reserves, outside sources of investment, vendors, banks, the physical property,
membership,
True
Staff is a tangible facility resource? (T/F)
culture
What intangible resource is critical to enable and facilitate high performance?
How can a facility encourage a culture of continuous improvement?
open discussion and input, tools provided to positively impact the operation
T "Identify staffing needs" is one of the staff-management roles in running a golf
operation.
Job descriptions should detail the competencies needed to do the job-related duties for
any particular position. (T/F)
True
High-performance profiling can be used to reinforce a single message of what is
expected of all staff throughout a facility.
True
Questioning current staff is one of the first steps in determining what training needs are
present now.
Review job descriptions and high-performance profiles and check if all are trained in
job-specific competencies
, Self assessments are an appropriate means for facility staff to align their personal goals
with business goals.
True
Self assessments are most useful during the hiring process.
during the evaluation phase
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F)
False
What are tasks associated with the "plan for succession" staff-management role
managers have in running a golf operation?
Provide cross-training, shared functions/responsibilities, ensure several staff can
perform key operational tasks, articulate career paths within the facility's business
About what should a manager consider when determining the number of employees it
will take to run an operation?
the human resources it will take to achieve their business objectives, and seasonal
fluctuations in business.
About what should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations?
create high performance profiles
What is the advantage of utilizing open ended questions in the interview process?
it doesn't cue the correct answer
100% Correct Answers
The vision Core Values and mission statement of a golf facility should be developed
concurrently with establishing a facility wide business plan that concludes concrete
goals and strategies for meeting them.
True
Proper business planning and operations alignment directs that sufficient resources be
identified before strategies for achieving business objectives are developed.
False)
What department is considered the core unit of most facilities?
The Golf operation
One of the descriptive/directional elements of the facility's business that must be in
place before the golf operation is defined is
facility type, geographic locale, customer base, business objectives and goals,
strategies
Policies and procedures are part of what support element of the golf operations
organization?
Systems
What follows best describes the relationship between the facility's business plan and the
golf operation?
Alignment-the golf operation must align with the business plan of the facility.
,What is the primary attention of golf operations?
to provide quality playing experiences and customer service consistent with the core
values, vision and mission of the organization
Stakeholders, owners, and boards are located at the bottom of a traditional organization
chart (T/F)
False
From a functional viewpoint, a supplier is what type of resource?
Financial resource, they can extend credit and work out arrangements that are quite
valuable for a Golf Operation
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture?
Involving and Supporting
What must exist for a facility to have a positive culture?
Communication and openness to change
What would a typical organizational chart of a golf operation show?
Basic responsibilities and the relationships between an operation's functional areas.
To what other resource does time relate?
It has to be reasonably accounted for and allocated accordingly and is linked to every
other resource.
Which of the following would you believe to be a good determinant of how complicated a
facility's organization chart is likely to be?
The size of the facility, the number of services offered to customers, and the type of
facility and its mission.
,What are examples of financial resources?
Facility reserves, outside sources of investment, vendors, banks, the physical property,
membership,
True
Staff is a tangible facility resource? (T/F)
culture
What intangible resource is critical to enable and facilitate high performance?
How can a facility encourage a culture of continuous improvement?
open discussion and input, tools provided to positively impact the operation
T "Identify staffing needs" is one of the staff-management roles in running a golf
operation.
Job descriptions should detail the competencies needed to do the job-related duties for
any particular position. (T/F)
True
High-performance profiling can be used to reinforce a single message of what is
expected of all staff throughout a facility.
True
Questioning current staff is one of the first steps in determining what training needs are
present now.
Review job descriptions and high-performance profiles and check if all are trained in
job-specific competencies
, Self assessments are an appropriate means for facility staff to align their personal goals
with business goals.
True
Self assessments are most useful during the hiring process.
during the evaluation phase
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F)
False
What are tasks associated with the "plan for succession" staff-management role
managers have in running a golf operation?
Provide cross-training, shared functions/responsibilities, ensure several staff can
perform key operational tasks, articulate career paths within the facility's business
About what should a manager consider when determining the number of employees it
will take to run an operation?
the human resources it will take to achieve their business objectives, and seasonal
fluctuations in business.
About what should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations?
create high performance profiles
What is the advantage of utilizing open ended questions in the interview process?
it doesn't cue the correct answer
