ihop server test|42 Accurate Q’s and
A’s
what is the platinum rule of guest service - -treat guests as they want to be treated
- surveys reveal that guests have three basic expectations about the way want to
be treated in our restaurant. - -be there for me, listen to me, treat me nicely
- in general there are three type of guest - -fast friendly exact
- when giving their order a guest tells you id like a cheese burger well done tomato
on the side bun toasted with no butter and fries extra crispy this guest is - -exact
- when seating a guest the guest strikes up a conversation with the hostess about
how many years they have been coming to this ihop and all the great memories
they have here. the guest is - -friendly
- while waiting in the lobby to be seated a guest repeatedly asks when their table
will be ready this guest is - -fast
- define the last process for resolving a guest concern - -listen apologize solve
thank
- what is the best way to ensure your voice comes out across the telephone as
warm and energetic - -smile when talking
- which statement best describes the greeting you should give when answering the
phone - -good morning thank you for calling ihop on central this is ashley how may
help you
- based on what you've learned, which statement about our guests is most true - -
our guests care most about being treated with warm and friendly service that meets
their needs
- what is the proper procedure for washing your hands - -turn on water to as hot as
u can handle apply soap lather hands and wrists up to elbows for 20 seconds rinse
dry with hand dryer or single use disposable paper towel and shut off water with
towel
- why is it important to be in proper uniform - -appearance safety and sanitation
safety and sanitation are our biggest priority how the guest sees me reflects on the
restaurant and what our standards our
- what are the guest's choices of accompaniment for all omelettes(except simple
and fit) - -3 buttermilk pancakes, hash browns toast seasonal mixed fruit or 3
flavored pancakes
A’s
what is the platinum rule of guest service - -treat guests as they want to be treated
- surveys reveal that guests have three basic expectations about the way want to
be treated in our restaurant. - -be there for me, listen to me, treat me nicely
- in general there are three type of guest - -fast friendly exact
- when giving their order a guest tells you id like a cheese burger well done tomato
on the side bun toasted with no butter and fries extra crispy this guest is - -exact
- when seating a guest the guest strikes up a conversation with the hostess about
how many years they have been coming to this ihop and all the great memories
they have here. the guest is - -friendly
- while waiting in the lobby to be seated a guest repeatedly asks when their table
will be ready this guest is - -fast
- define the last process for resolving a guest concern - -listen apologize solve
thank
- what is the best way to ensure your voice comes out across the telephone as
warm and energetic - -smile when talking
- which statement best describes the greeting you should give when answering the
phone - -good morning thank you for calling ihop on central this is ashley how may
help you
- based on what you've learned, which statement about our guests is most true - -
our guests care most about being treated with warm and friendly service that meets
their needs
- what is the proper procedure for washing your hands - -turn on water to as hot as
u can handle apply soap lather hands and wrists up to elbows for 20 seconds rinse
dry with hand dryer or single use disposable paper towel and shut off water with
towel
- why is it important to be in proper uniform - -appearance safety and sanitation
safety and sanitation are our biggest priority how the guest sees me reflects on the
restaurant and what our standards our
- what are the guest's choices of accompaniment for all omelettes(except simple
and fit) - -3 buttermilk pancakes, hash browns toast seasonal mixed fruit or 3
flavored pancakes
