Ford-Brown DK Communication 1e
Testbank/Chapter 01
TRUE/FALSE
1. Individuals are likely to have more overall success in their educational and professional careers
with good written and oral communication skills.
Answer: True
Chapter: 01
Module: 1.1
Learning Objective: 1.1 Explain why we communicate.
Topic: Why do we communicate?
Difficulty Level: Easy
R
Skill Level: Remember the Facts
U
2. How we communicate is usually learned in a one-time event.
SE
Answer: False
Chapter: 01
Module: 1.1
Learning Objective: 1.1 Explain why we communicate.
Topic: Why do we communicate?
Difficulty Level: Easy
Skill Level: Remember the Facts
IS
O
3. Communication is the unintentional process of using only verbal interactions to share
N
information and construct meaning.
N
Answer: False
Chapter: 01
O
Module: 1.2
Learning Objective: 1.2 Define human communication
C
Topic: What Is Human Communication?
Difficulty Level: Easy
ED
Skill Level: Remember the Facts
4. Bill responded to Mary’s request to take out the garbage by rolling his eyes and sighing loudly.
Bill is responding to Mary with verbal interaction.
M
Answer: False
Chapter: 01
Module: 1.2
Learning Objective: 1.2 Define human communication
Topic: What is Human Communication?
Difficulty Level: Moderate
Skill Level: Apply What You Know
5. A process is defined as a method for doing something, generally involving a number of
procedures and parts.
, Ford-Brown DK Communication 1e
Testbank/Chapter 01
Answer: True
Chapter: 01
Module: 1.2
Learning Objective: 1.2 Define human communication
Topic: What Is Human Communication?
Difficulty Level: Moderate
Skill Level: Remember the Facts
6. The linear and interactional communication models have remained fairly constant throughout
their 60-year history, demonstrating that certain elements of communication stay the same.
R
Answer: False
U
Chapter: 01
Module: 1.3
SE
Learning Objective: 1.3 Explain communication as a process
Topic: How Do We Visualize the Communication Process?
Difficulty Level: Moderate
Skill Level: Understand the Concepts
IS
7. John tells Kate about his hard day at work by discussing the events and throwing his hands in the
air in frustration. Kate responds with kind words and gives John a hug. Kate is providing what
O
the interactional model calls feedback to John.
N
Answer: True
Chapter: 01
N
Module: 1.3
Learning Objective: 1.3 Explain communication as a process
O
Topic: How do We Visualize the Communication Process?
Difficulty Level: Moderate
Skill Level: Apply What You Know
C
8. One type or style of communication usually works well for most situations.
ED
Answer: False
Chapter: 01
Module: 1.4
M
Learning Objective: 1.4 Discuss the types of communication
Topic: What Are the Types of Communication?
Difficulty Level: Moderate
Skill Level: Understand the Concepts
9. Intrapersonal communication is communicating with oneself.
Answer: True
Chapter: 01
Module: 1.4
, Ford-Brown DK Communication 1e
Testbank/Chapter 01
Learning Objective: 1.4 Discuss the types of communication
Topic: What Are the Types of Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
10. Language can generally effectively communicate what is being expressed in messages.
Answer: False
Chapter: 01
Module: 1.5
Learning Objective: 1.5 Describe attributes of a successful communicator
R
Topic: How Can You Be a Successful Communicator?
Difficulty Level: Moderate
U
Skill Level: Understand the Concepts
SE
11. Lucy stood before class and spoke with trembling hands, a high-pitched voice, and used vocal
pauses (“ah, “um,”). She was likely experiencing communication apprehension.
Answer: True
Chapter: 01
Module: 1.5
IS
Learning Objective: 1.5 Describe attributes of a successful communicator
O
Topic: How Can You Be a Successful Communicator?
Difficulty Level: Easy
N
Skill Level: Remember the Facts
N
12. Ethics is defined as a set of standards that guides a person to good and honorable behavior.
O
Answer: True
Chapter: 01
Module: 1.6
C
Learning Objective: 1.6 Explore how to communicate ethically
Topic: How Can You Be an Ethical Communicator?
ED
Difficulty Level: Easy
Skill Level: Remember the Facts
13. Gavin was late to class. He told his instructor the reason for his late arrival was due to car
M
problems. While it is true his car stalled that morning, the real reason for his tardiness was that
he stopped for breakfast after. Gavin's excuse to his instructor omitted the latter fact, but
because it contained some truth it is ethical communication.
Answer: False
Chapter: 01
Module: 1.6
Learning Objective: 1.6 Explore how to communicate ethically
Topic: How Can You Be and Ethical Communicator?
Difficulty Level: Moderate
, Ford-Brown DK Communication 1e
Testbank/Chapter 01
Skill Level: Apply What You Know
14. Cultural differences have always existed, but sophisticated and widely available methods of
communication and transportation available today are making people even more disconnected
and dependent.
Answer: False
Chapter: 01
Module: 1.7
Learning Objective: 1.7 Articulate methods for valuing diversity
Topic: How Can You Value Diversity?
R
Difficulty Level: Moderate
Skill Level: Understand the Concepts
U
15. Javier is working on a big corporate event with Meredith. He is disappointed with her vision and
SE
assumes her way would be less successful because her culture is different from his. He is
expressing what the text calls ethnocentrism.
Answer: True
Chapter: 01
Module: 1.7
IS
Learning Objective: 1.7 Articulate methods for valuing diversity
O
Topic: How Can You Value Diversity?
Difficulty Level: Moderate
N
Skill Level: Apply What You Know
N
MULTIPLE CHOICE
O
16. Improving our communication skills is critical because those skills help us fulfill which specific
needs?
a. practical, professional, and public
C
b. private, public, and financial
c. psychological, safety, and social
ED
d. food, water, shelter, and clothing
Answer: a
Chapter: 01
M
Module: 1.1
Learning Objective: 1.1 Explain why we communicate
Topic: Why Do We Communicate?
Difficulty Level: Easy
Skill Level: Remember the Facts
17. Researchers consistently consider which of the following communication skills necessary in
order to get and keep a job?
a. speak many languages
b. communicate well in writing and verbally, including the ability to listen
Testbank/Chapter 01
TRUE/FALSE
1. Individuals are likely to have more overall success in their educational and professional careers
with good written and oral communication skills.
Answer: True
Chapter: 01
Module: 1.1
Learning Objective: 1.1 Explain why we communicate.
Topic: Why do we communicate?
Difficulty Level: Easy
R
Skill Level: Remember the Facts
U
2. How we communicate is usually learned in a one-time event.
SE
Answer: False
Chapter: 01
Module: 1.1
Learning Objective: 1.1 Explain why we communicate.
Topic: Why do we communicate?
Difficulty Level: Easy
Skill Level: Remember the Facts
IS
O
3. Communication is the unintentional process of using only verbal interactions to share
N
information and construct meaning.
N
Answer: False
Chapter: 01
O
Module: 1.2
Learning Objective: 1.2 Define human communication
C
Topic: What Is Human Communication?
Difficulty Level: Easy
ED
Skill Level: Remember the Facts
4. Bill responded to Mary’s request to take out the garbage by rolling his eyes and sighing loudly.
Bill is responding to Mary with verbal interaction.
M
Answer: False
Chapter: 01
Module: 1.2
Learning Objective: 1.2 Define human communication
Topic: What is Human Communication?
Difficulty Level: Moderate
Skill Level: Apply What You Know
5. A process is defined as a method for doing something, generally involving a number of
procedures and parts.
, Ford-Brown DK Communication 1e
Testbank/Chapter 01
Answer: True
Chapter: 01
Module: 1.2
Learning Objective: 1.2 Define human communication
Topic: What Is Human Communication?
Difficulty Level: Moderate
Skill Level: Remember the Facts
6. The linear and interactional communication models have remained fairly constant throughout
their 60-year history, demonstrating that certain elements of communication stay the same.
R
Answer: False
U
Chapter: 01
Module: 1.3
SE
Learning Objective: 1.3 Explain communication as a process
Topic: How Do We Visualize the Communication Process?
Difficulty Level: Moderate
Skill Level: Understand the Concepts
IS
7. John tells Kate about his hard day at work by discussing the events and throwing his hands in the
air in frustration. Kate responds with kind words and gives John a hug. Kate is providing what
O
the interactional model calls feedback to John.
N
Answer: True
Chapter: 01
N
Module: 1.3
Learning Objective: 1.3 Explain communication as a process
O
Topic: How do We Visualize the Communication Process?
Difficulty Level: Moderate
Skill Level: Apply What You Know
C
8. One type or style of communication usually works well for most situations.
ED
Answer: False
Chapter: 01
Module: 1.4
M
Learning Objective: 1.4 Discuss the types of communication
Topic: What Are the Types of Communication?
Difficulty Level: Moderate
Skill Level: Understand the Concepts
9. Intrapersonal communication is communicating with oneself.
Answer: True
Chapter: 01
Module: 1.4
, Ford-Brown DK Communication 1e
Testbank/Chapter 01
Learning Objective: 1.4 Discuss the types of communication
Topic: What Are the Types of Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
10. Language can generally effectively communicate what is being expressed in messages.
Answer: False
Chapter: 01
Module: 1.5
Learning Objective: 1.5 Describe attributes of a successful communicator
R
Topic: How Can You Be a Successful Communicator?
Difficulty Level: Moderate
U
Skill Level: Understand the Concepts
SE
11. Lucy stood before class and spoke with trembling hands, a high-pitched voice, and used vocal
pauses (“ah, “um,”). She was likely experiencing communication apprehension.
Answer: True
Chapter: 01
Module: 1.5
IS
Learning Objective: 1.5 Describe attributes of a successful communicator
O
Topic: How Can You Be a Successful Communicator?
Difficulty Level: Easy
N
Skill Level: Remember the Facts
N
12. Ethics is defined as a set of standards that guides a person to good and honorable behavior.
O
Answer: True
Chapter: 01
Module: 1.6
C
Learning Objective: 1.6 Explore how to communicate ethically
Topic: How Can You Be an Ethical Communicator?
ED
Difficulty Level: Easy
Skill Level: Remember the Facts
13. Gavin was late to class. He told his instructor the reason for his late arrival was due to car
M
problems. While it is true his car stalled that morning, the real reason for his tardiness was that
he stopped for breakfast after. Gavin's excuse to his instructor omitted the latter fact, but
because it contained some truth it is ethical communication.
Answer: False
Chapter: 01
Module: 1.6
Learning Objective: 1.6 Explore how to communicate ethically
Topic: How Can You Be and Ethical Communicator?
Difficulty Level: Moderate
, Ford-Brown DK Communication 1e
Testbank/Chapter 01
Skill Level: Apply What You Know
14. Cultural differences have always existed, but sophisticated and widely available methods of
communication and transportation available today are making people even more disconnected
and dependent.
Answer: False
Chapter: 01
Module: 1.7
Learning Objective: 1.7 Articulate methods for valuing diversity
Topic: How Can You Value Diversity?
R
Difficulty Level: Moderate
Skill Level: Understand the Concepts
U
15. Javier is working on a big corporate event with Meredith. He is disappointed with her vision and
SE
assumes her way would be less successful because her culture is different from his. He is
expressing what the text calls ethnocentrism.
Answer: True
Chapter: 01
Module: 1.7
IS
Learning Objective: 1.7 Articulate methods for valuing diversity
O
Topic: How Can You Value Diversity?
Difficulty Level: Moderate
N
Skill Level: Apply What You Know
N
MULTIPLE CHOICE
O
16. Improving our communication skills is critical because those skills help us fulfill which specific
needs?
a. practical, professional, and public
C
b. private, public, and financial
c. psychological, safety, and social
ED
d. food, water, shelter, and clothing
Answer: a
Chapter: 01
M
Module: 1.1
Learning Objective: 1.1 Explain why we communicate
Topic: Why Do We Communicate?
Difficulty Level: Easy
Skill Level: Remember the Facts
17. Researchers consistently consider which of the following communication skills necessary in
order to get and keep a job?
a. speak many languages
b. communicate well in writing and verbally, including the ability to listen
