ORGB 364 Exam Questions With 100% Correct Answers
2024
Define organizational behaviour - Correct answer-OB is the study of what people think, feel and do in
and around organizations.
Define organizations - Correct answer-Organizations are groups of people who work interdependently
toward some purposed
Why is OB important? (3) - Correct answer-o Comprehend and predict work events
o Adopt more accurate personal theories
o Influence organizational events
List opportunities and challenges of technological change - Correct answer-- improved efficiency,
interactivity and well-being
-altered the communication patterns and power dynamics at work, and has affected our non-work time,
attention span, and techno-stress.
what has caused globalization to become more intense over time? - Correct answer-Information
technology and transportation systems
what is the emerging employment relationship trend? - Correct answer-The blurring of work and non-
work time and the associated call for more work-life balance
,Clinical Seclusion
Therapeutic intervention initiated by medical or mental health staff to use rooms designated to safely
limit a patient mobility.
Custody ordered restraints
measures or condition initiated and applied by custody staff that keep inmates under control.
Clinical ordered restraint can not exceed
12 hours and must be evaluate by health staff / health trained personnel at the interval of no greater
than 15 minutes.
Solitary confinement
extreme form of segregation where an inmate isolated and encounters staff or other inmates fewer
than 3 times a day.
Health staff monitoring for segregated inmates based degree of isolation
solitary confinement with little or no contact: daily by medical staff and weekly by mental health staff
segregated inmate with limited contact: 3 days a week by medical and mental health staff
what are some advantages and disadvantages of telework? - Correct answer-advantages: employees
experience better work-life balance, higher productivity due to reduced stress, reduced greenhouse gas
emissions and office expenses
disadvantages: more social isolation, weaker relationships with co-workers, less word-of-mouth info
which impacts relationships and promotional opportunities
Diversity advantages and challenges - Correct answer-improve creativity and decision making, and
provide better awareness and response to diverse communities.
Challenges include dysfunctional conflict and slower team development.
what are the 4 anchors which OB knowledge is based? Briefly describe each - Correct answer--
Multidisciplinary anchor: knowledge should come from other disciplines and not just from its own
isolated research base
- Systematic research anchor: OB knowledge should be developed using sound research methods
consistent with evidence-based management
- Contingency anchor: states that OB theories need to consider that there will be different consequences
in different situations
- Multiple levels of analysis anchor: states that OB topics may be viewed from the individual, team and
organization levels of analysis
,list the 3 ways organizations maintain a good "fit" within an environment - Correct answer--adapting to
the environment
-influencing the environment
-moving to a more favourable environment
what does intellectual capital consist of? (3) Briefly describe each - Correct answer--human capital
(knowledge, skills and abilities that employees carry around in their heads= competitive advantage)
-structural capital (knowledge captured and retained in an organizations systems and structures)
-relationship capital (value derived from an organizations relationship with customers, suppliers and
others who add mutual value)
what are the 4 Most widely identified HPWP's? - Correct answer-employee involvement, job autonomy,
developing employee competencies, and performance/ skill-based rewards
how does HPWP improve organizational effectiveness? 3 - Correct answer-HPWPs improve
organizational effectiveness by building human capital, increasing adaptability and strengthening
employee motivation and attitudes
What are the 4 perspectives of organizational effectiveness? - Correct answer--open systems
perspective
-organizational learning perspective
-high-performance work practices perspective
-stakeholders perspective
what is open systems perspective? - Correct answer-views organizations as complex organisms that live
within an external environment. Depend on external environment for resources, then use organizational
subsystems to transport the resources into outputs
what is the organizational learning perspective? - Correct answer-states that organizations are effective
when they find ways to acquire, share, use and store knowledge (intellectual capital)
, what is the high-performance work practices perspective? - Correct answer-identifies a bundle of
systems and structures to leverage workforce potential. Most widely identified HPWP's are employee
involvement, job autonomy, developing employee competencies, and performance/ skill-based rewards
what is the stakeholders perspective? - Correct answer-states that organizations are more effective
when they understand, manage and satisfy stakeholder needs and expectations. Leaders manage
interests of diverse stakeholders by relaying on their personal and organizational values for guidance
what is globalization? - Correct answer-the economic, social and cultural connectivity with people in
other parts of the world
what is surface-level diversity? - Correct answer-observable demographic and overt differences in
people
what is deep level diversity? - Correct answer-differences in values, personality, and work preferences
4 steps of the knowledge management process (organizational learning) - Correct answer--acquiring
knowledge
-sharing knowledge
-using knowledge
-storing knowledge
what is corporate social responsibility? - Correct answer-organizational activities intended to benefit
society and the environment beyond immediate financial interests/ legal obligations of the firm
define ethics - Correct answer-the study of moral principles or values- determine the right thing to do
what is learning orientation? - Correct answer-beliefs and norms that strongly support organizational
learning
what is organizational effectiveness? - Correct answer-the ultimate dependent variable in organization
behaviour. effectiveness is the outcome that more OB theories are implicitly or explicitly trying to
achieve
2024
Define organizational behaviour - Correct answer-OB is the study of what people think, feel and do in
and around organizations.
Define organizations - Correct answer-Organizations are groups of people who work interdependently
toward some purposed
Why is OB important? (3) - Correct answer-o Comprehend and predict work events
o Adopt more accurate personal theories
o Influence organizational events
List opportunities and challenges of technological change - Correct answer-- improved efficiency,
interactivity and well-being
-altered the communication patterns and power dynamics at work, and has affected our non-work time,
attention span, and techno-stress.
what has caused globalization to become more intense over time? - Correct answer-Information
technology and transportation systems
what is the emerging employment relationship trend? - Correct answer-The blurring of work and non-
work time and the associated call for more work-life balance
,Clinical Seclusion
Therapeutic intervention initiated by medical or mental health staff to use rooms designated to safely
limit a patient mobility.
Custody ordered restraints
measures or condition initiated and applied by custody staff that keep inmates under control.
Clinical ordered restraint can not exceed
12 hours and must be evaluate by health staff / health trained personnel at the interval of no greater
than 15 minutes.
Solitary confinement
extreme form of segregation where an inmate isolated and encounters staff or other inmates fewer
than 3 times a day.
Health staff monitoring for segregated inmates based degree of isolation
solitary confinement with little or no contact: daily by medical staff and weekly by mental health staff
segregated inmate with limited contact: 3 days a week by medical and mental health staff
what are some advantages and disadvantages of telework? - Correct answer-advantages: employees
experience better work-life balance, higher productivity due to reduced stress, reduced greenhouse gas
emissions and office expenses
disadvantages: more social isolation, weaker relationships with co-workers, less word-of-mouth info
which impacts relationships and promotional opportunities
Diversity advantages and challenges - Correct answer-improve creativity and decision making, and
provide better awareness and response to diverse communities.
Challenges include dysfunctional conflict and slower team development.
what are the 4 anchors which OB knowledge is based? Briefly describe each - Correct answer--
Multidisciplinary anchor: knowledge should come from other disciplines and not just from its own
isolated research base
- Systematic research anchor: OB knowledge should be developed using sound research methods
consistent with evidence-based management
- Contingency anchor: states that OB theories need to consider that there will be different consequences
in different situations
- Multiple levels of analysis anchor: states that OB topics may be viewed from the individual, team and
organization levels of analysis
,list the 3 ways organizations maintain a good "fit" within an environment - Correct answer--adapting to
the environment
-influencing the environment
-moving to a more favourable environment
what does intellectual capital consist of? (3) Briefly describe each - Correct answer--human capital
(knowledge, skills and abilities that employees carry around in their heads= competitive advantage)
-structural capital (knowledge captured and retained in an organizations systems and structures)
-relationship capital (value derived from an organizations relationship with customers, suppliers and
others who add mutual value)
what are the 4 Most widely identified HPWP's? - Correct answer-employee involvement, job autonomy,
developing employee competencies, and performance/ skill-based rewards
how does HPWP improve organizational effectiveness? 3 - Correct answer-HPWPs improve
organizational effectiveness by building human capital, increasing adaptability and strengthening
employee motivation and attitudes
What are the 4 perspectives of organizational effectiveness? - Correct answer--open systems
perspective
-organizational learning perspective
-high-performance work practices perspective
-stakeholders perspective
what is open systems perspective? - Correct answer-views organizations as complex organisms that live
within an external environment. Depend on external environment for resources, then use organizational
subsystems to transport the resources into outputs
what is the organizational learning perspective? - Correct answer-states that organizations are effective
when they find ways to acquire, share, use and store knowledge (intellectual capital)
, what is the high-performance work practices perspective? - Correct answer-identifies a bundle of
systems and structures to leverage workforce potential. Most widely identified HPWP's are employee
involvement, job autonomy, developing employee competencies, and performance/ skill-based rewards
what is the stakeholders perspective? - Correct answer-states that organizations are more effective
when they understand, manage and satisfy stakeholder needs and expectations. Leaders manage
interests of diverse stakeholders by relaying on their personal and organizational values for guidance
what is globalization? - Correct answer-the economic, social and cultural connectivity with people in
other parts of the world
what is surface-level diversity? - Correct answer-observable demographic and overt differences in
people
what is deep level diversity? - Correct answer-differences in values, personality, and work preferences
4 steps of the knowledge management process (organizational learning) - Correct answer--acquiring
knowledge
-sharing knowledge
-using knowledge
-storing knowledge
what is corporate social responsibility? - Correct answer-organizational activities intended to benefit
society and the environment beyond immediate financial interests/ legal obligations of the firm
define ethics - Correct answer-the study of moral principles or values- determine the right thing to do
what is learning orientation? - Correct answer-beliefs and norms that strongly support organizational
learning
what is organizational effectiveness? - Correct answer-the ultimate dependent variable in organization
behaviour. effectiveness is the outcome that more OB theories are implicitly or explicitly trying to
achieve
