UHC Ethics and Compliance Test 2020 Review/
Q&A/ A+ Score Solution.
You have scheduled an appointment and obtained a Scope of Appointment (SOA)
form to discuss Medicare Advantage Plans with a consumer. When you arrive at
the appointment, a friend of the consumer who is Medicare-eligible is present to
hear your presentation. What should you do?
A) Before you can start the appointment with both consumers, ask the consumer's
friend to complete an SOA
B) Ask the consumer's friend to complete the SOA and schedule a separate
appointment
C) Tell the consumer that you will come back on another day
D) Ask the consumer's friend to leave since she had not scheduled the
appointment. - Answer: A) Before you can start the appointment with both
consumers, ask the consumer's friend to complete an SOA
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, Providing objective information about the Medicare program and/or health
improvement and wellness at public venues is the purpose of which of the
following?
A) Formal marketing/sales events.
B) Educational events
C) Personal/individual marketing appointments
D) Informal marketing/sales events - Answer: B) Educational events
Janine, currently enrolled in a 3-star plan, discovers there is a 5-star plan available
where she lives. She asks her agent, Josh, to enroll her in the 5-star plan. Josh can
advise Janine of each of the following except:
A) Josh should tell Janine that she can change her current plan to a 5-star plan
since one is available in the area where she lives.
B)Josh should tell Janine that she can only use the 5-star SEP once per calendar
year
C) Josh should tell Janine that the new coverage will start the first month after she
enrolls in the 5 star plan
D) Josh should tell Janine that she can only change her current plan to a 5 star
plan during the Annual Election Period - Answer: D) Josh should tell Janine that
she can only change her current plan to a 5 star plan during the AEP
Agent Bryan wants to grow his book of business. Which of the following lead
generating activities is NOT compliant?
A) At each appointment he asks the consumer for the name and phone number of
at least one acquaintance who is 65 or older
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Q&A/ A+ Score Solution.
You have scheduled an appointment and obtained a Scope of Appointment (SOA)
form to discuss Medicare Advantage Plans with a consumer. When you arrive at
the appointment, a friend of the consumer who is Medicare-eligible is present to
hear your presentation. What should you do?
A) Before you can start the appointment with both consumers, ask the consumer's
friend to complete an SOA
B) Ask the consumer's friend to complete the SOA and schedule a separate
appointment
C) Tell the consumer that you will come back on another day
D) Ask the consumer's friend to leave since she had not scheduled the
appointment. - Answer: A) Before you can start the appointment with both
consumers, ask the consumer's friend to complete an SOA
Page 1 of 8
, Providing objective information about the Medicare program and/or health
improvement and wellness at public venues is the purpose of which of the
following?
A) Formal marketing/sales events.
B) Educational events
C) Personal/individual marketing appointments
D) Informal marketing/sales events - Answer: B) Educational events
Janine, currently enrolled in a 3-star plan, discovers there is a 5-star plan available
where she lives. She asks her agent, Josh, to enroll her in the 5-star plan. Josh can
advise Janine of each of the following except:
A) Josh should tell Janine that she can change her current plan to a 5-star plan
since one is available in the area where she lives.
B)Josh should tell Janine that she can only use the 5-star SEP once per calendar
year
C) Josh should tell Janine that the new coverage will start the first month after she
enrolls in the 5 star plan
D) Josh should tell Janine that she can only change her current plan to a 5 star
plan during the Annual Election Period - Answer: D) Josh should tell Janine that
she can only change her current plan to a 5 star plan during the AEP
Agent Bryan wants to grow his book of business. Which of the following lead
generating activities is NOT compliant?
A) At each appointment he asks the consumer for the name and phone number of
at least one acquaintance who is 65 or older
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