2024 NCAR 2.0 Test Questions with Solutions
Tips shown for features during the Feature Presentation step: Correct Ans-Are reminders
to Dealership staff on how to properly present a feature
In Feature Presentation, what is required to satisfy the "Owner Services" section? Correct
Ans-Having a conversation with your customer about benefits of registering for an Owner
Portal account, and if equipped, NissanConnect® Services, as well as checking the box next to
"Review Owner Services with customer"
In the Consultation tile, what does the Compare Nissan tab allow you to do? Correct Ans-
Compare two Nissan models side-by-side
Based on survey responses, what are the benefits of using the NCAR 2.0 app? Correct Ans-
*Select all*
Reduced time spent on Delivery
Increased customer satisfaction with vehicle condition
Increased customer satisfaction overall
Increased customer satisfaction with timeliness
, 2024 NCAR 2.0 Test Questions with Solutions
Is NCAR 2.0 available in languages other than English? Correct Ans-Yes, the customer-
facing areas of the app are available in Spanish as well as English for a more customized
experience
At the end of Feature Presentation, when a prompt offers access to the Dealership's Service
scheduling portal
What are some benefits of the NCAR 2.0 Customer Mode? Correct Ans-It can help them to
emotionally connect to the vehicle and "own" it
Customers can explore vehicles and key features on their own
It can help keep them engaged during transitional moments in the sales process
What does the Send Vehicle Materials button allow you to do? Correct Ans-Email
customers Digital Brochures and Competitive Comparisons
Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and
Guides for individual models
Which is the best description of the Delivery Readiness step in NCAR 2.0? Correct Ans-An
inspection completed by Dealership staff after the customer selects their new vehicle to
Tips shown for features during the Feature Presentation step: Correct Ans-Are reminders
to Dealership staff on how to properly present a feature
In Feature Presentation, what is required to satisfy the "Owner Services" section? Correct
Ans-Having a conversation with your customer about benefits of registering for an Owner
Portal account, and if equipped, NissanConnect® Services, as well as checking the box next to
"Review Owner Services with customer"
In the Consultation tile, what does the Compare Nissan tab allow you to do? Correct Ans-
Compare two Nissan models side-by-side
Based on survey responses, what are the benefits of using the NCAR 2.0 app? Correct Ans-
*Select all*
Reduced time spent on Delivery
Increased customer satisfaction with vehicle condition
Increased customer satisfaction overall
Increased customer satisfaction with timeliness
, 2024 NCAR 2.0 Test Questions with Solutions
Is NCAR 2.0 available in languages other than English? Correct Ans-Yes, the customer-
facing areas of the app are available in Spanish as well as English for a more customized
experience
At the end of Feature Presentation, when a prompt offers access to the Dealership's Service
scheduling portal
What are some benefits of the NCAR 2.0 Customer Mode? Correct Ans-It can help them to
emotionally connect to the vehicle and "own" it
Customers can explore vehicles and key features on their own
It can help keep them engaged during transitional moments in the sales process
What does the Send Vehicle Materials button allow you to do? Correct Ans-Email
customers Digital Brochures and Competitive Comparisons
Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and
Guides for individual models
Which is the best description of the Delivery Readiness step in NCAR 2.0? Correct Ans-An
inspection completed by Dealership staff after the customer selects their new vehicle to
