Mastery Test
Levels 1 and 2 are... - Answer-Training points
Levels 3 and 4 are... - Answer-infractions
3 Pillars of Study - Answer-Design, culinary, media
3 Main Inquiry Sources - Answer-Internet (#1), High Schools Reps (#2), Personally Developed Referrals
(#3)
Star Inquiry - Answer-High school student who wants information immediately
What is the EDMC service model? - Answer-Engage, Discover, Advise, Resolve, Support
What year was AI established? - Answer-1970
2 main events ADA facilitates - Answer-Appt set and interview
, First step of appt set? - Answer-Greeting and rapport
What steps follow discovery? - Answer-Summary
What are the 3 C's ? - Answer-Commonalities, compliments, and collaboration
How do you customize? - Answer-Interests, needs, goals, motivations, concerns + features and benefits
= customization and building value
5 Habits of Active Listening - Answer-1. Eliminate Distractions
2. Taking Notes
3. Empathize
4. Be Open-Minded
5. Utilize Silence
4 Aspects of Voice Performance - Answer-Tone, Pace, Volume, Enunciation
Information gathering is what percentage of ADA and student? - Answer-80% student, 20% ADA
Appt Set Order - Answer-1. Greeting and Rapport
2. Discovery
3. Summary
4. Personalized Ai Overview
5. Value for Appointment
6. Schedule the Appt.
7. Confirmation
Levels 1 and 2 are... - Answer-Training points
Levels 3 and 4 are... - Answer-infractions
3 Pillars of Study - Answer-Design, culinary, media
3 Main Inquiry Sources - Answer-Internet (#1), High Schools Reps (#2), Personally Developed Referrals
(#3)
Star Inquiry - Answer-High school student who wants information immediately
What is the EDMC service model? - Answer-Engage, Discover, Advise, Resolve, Support
What year was AI established? - Answer-1970
2 main events ADA facilitates - Answer-Appt set and interview
, First step of appt set? - Answer-Greeting and rapport
What steps follow discovery? - Answer-Summary
What are the 3 C's ? - Answer-Commonalities, compliments, and collaboration
How do you customize? - Answer-Interests, needs, goals, motivations, concerns + features and benefits
= customization and building value
5 Habits of Active Listening - Answer-1. Eliminate Distractions
2. Taking Notes
3. Empathize
4. Be Open-Minded
5. Utilize Silence
4 Aspects of Voice Performance - Answer-Tone, Pace, Volume, Enunciation
Information gathering is what percentage of ADA and student? - Answer-80% student, 20% ADA
Appt Set Order - Answer-1. Greeting and Rapport
2. Discovery
3. Summary
4. Personalized Ai Overview
5. Value for Appointment
6. Schedule the Appt.
7. Confirmation
