CEFP Practice Exam with complete
j j j j
solutions
j j
desired jlevel jof jmaintenance j- jANSWER✓✓-prior jto jscheduling jwork jpriorities
jmust jbe jset jafter jassigning jstandards jregarding jthe
Use jProper jEquipment j- jANSWER✓✓-a jmajor jway jto jdramatically jreduce jthe
jlabor jrequired jfor jgrounds jmaintenance jprocedures jis jto
20% j- jANSWER✓✓-what jis jthe jideal jpercentage jof jstaffing jdesired jfor ja jproject
jand jrelief jcrew
the jmaterials jamounts jexceed jcertain jthreshold jlimits j- jANSWER✓✓-the
jpresence jof jsome jmaterials jcan jrequire jcontinuous jreporting jif
polychlorinated jbiphenyls j- jANSWER✓✓-what jcommonly jused jinsulating
jmaterial jin jtransformers jhas jbeen jdiscontinued jbecause jit jis ja jhazardous
jmaterial
custodial jservices j- jANSWER✓✓-a jcampus jjust jcompleted jconstruction jof ja
jnew j100,000 jgross jsquare jfeet jclassroom jfacility, jbut jadequate jplant
joperations jand jmaintenance jfunds jare jnot jreceived jto jkeep jthe jbuilding
joperating jat jrequested jlevels. jwhere jshould jthe jmajority jof jfunds jbe jdirected
execute jan jauditing/bench jmarking jexercise jto jdetermine jthe jcurrent jlevel jof
jservice j- jANSWER✓✓-several jcomplaints jhave jbeen jreceived jfrom jfaculty
jdeans jregarding jthe jcleanliness jin jtheir jareas. jwhat jis jthe jmost jeffective
jsystemic jcourse jof jaction
evaluate jand jrank jprojects j- jANSWER✓✓-a jcampus jhas jbeen jupdating jits
jfacility jrenewal jprogram. jwhat jis jthe jfinal jstep jin jthe jprocess
they jhave jthe jsame jpowers jand jlimitations jof jan jordinary jcitizen j-
jANSWER✓✓-in jlaw jviolation jsituations, jwhich jstatement jis jtrue jfor jnon
jcommissioned jsecurity jofficers
,know jand junderstand jthe jneeds jof jthe jcustomer j- jANSWER✓✓-what jgoal
jshould jan jeducational jfacilities jprofessional jset jfor jemployees jto jimprove
jcustomer jservice
Facilities jCondition jIndex= j- jANSWER✓✓-Deferred jMaintenance jBacklog
jdivided jby jCost jReplacement jValue
Cost jReplacement jValue= j- jANSWER✓✓-Gross jSquare jFoot jx jReplacement
jCost
Building jRenewal j- jANSWER✓✓-
Total jCost jof jOwnership j(TCO) j- jANSWER✓✓-
what jis jthe jbest jmethod jfor jassessing jthe jcurrent jfacilities jmanagement jculture
jon jcampus j- jANSWER✓✓-conduct ja jculture jclimate jsurvey
what jis jthe jbest jmethod jfor jassessing jcurrent jcustomer jsatisfaction j-
jANSWER✓✓-conduct ja jcustomer jsatisfaction jsurvey jfor jkey jservice jusers
which jappa jtool jor jeducational jprogram jwould jyou juse jfor jthe jquickest jand
jmost jimmediate jbenefit jto jaccess jyour jorganization j- jANSWER✓✓-fmep
jfacilities jmanagement jevaluation jprogram
expectations jfrom jthe jexecutive jadministration jare jhigh, jwith jlittle jtolerance jfor
ja jslow japproach. jwhich jstatement jsupports jthese jdesires j- jANSWER✓✓-set
jexpectations jand jrequire jresults
what jis jthe jmost jeffective jmethod jfor jdealing jwith jyour jfacilities jmanagement
jdirect jreports j- jANSWER✓✓-begin jto jbuild jtrust jand jseek jadvice jwhile
jassessing jskills, jknowledge, jand jabilities
what jwould jrepresent jthe jbest jtechnique jto jprovide jfacilities jmanagement jwith
jthe jdata jnecessary jto jbegin jthe jjourney jfor jcontinuous jimprovement j-
jANSWER✓✓-participate jin ja jcomprehensive jfacilities jperformance jindicators
jfpi jsurvey jand jreport jfor jbench jmarking jthe jdata
the jeducational jsector jrepresents j- jANSWER✓✓--over j4,000 jcolleges jand
juniversities jin jthe junited jstates
-nearly j18 jmillion jstudents
-a j300 jbillion jenterprise
educational jfacilities jstatistics jindicate jthat j- jANSWER✓✓-the jmedian jage jof ja
jbuilding jis jbetween j40 jand j45 jyears jold
, the jbest jmethod jof jdealing jwith jdeclining jresources jin jeducational jfacilities jis
jto j- jANSWER✓✓-develop jlong jterm jstrategies jincorporating jtotal jcost jof
jownership jprinciples
managing jthe jimpact jof jchanging jtechnologies jrequires j- jANSWER✓✓-
gathering jand janalyzing jdata jto jmake jsolid jand jconsistent jbusiness jdecisions
change jmanagement jbegins jwith jidentifying jthe jneed jto jchange jthe
jorganization jand j- jANSWER✓✓-having jthe jwillingness jto jhonestly jexamine
jevery jaspect jof jthe jorganization
implementing jchange jwithin jeducational jfacilities jis joften jdifficult jbut jnot
jimpossible j. jaccording jto jw jedwards jdeming, jquality jleadership jstarts jwith jthe
jcustomer jand ja jfocus jon j- jANSWER✓✓-management jby jresults jand jobsession
jwith jquality
business jprocess jimprovement j(bpi) jis ja jsystematic japproach jto jhelp
jorganizations joptimize jtheir junderlying jprocesses jand jto jachieve jefficient
jresults jbest jby j- jANSWER✓✓--defining jthe jorganizations jstrategic jgoals jand
jpurposes j
-determining jthe jorganizations jcustomers
-aligning jthe jbusiness jprocess jto jrealize jits jgoals
leadership jin jeducational jfacilities jmanagement jis jcritical. jthree jfundamental
jareas jincorporate jsetting jthe jdirection, jbuilding jthe jmanagement jteam, jand j-
jANSWER✓✓-hiring jthe jproper jstaff
the jnature jof ja jleaders jjob jfor jthe jfacility jprofessional jis jto jshow jthe jway,
jinfluence, jguide, jand j- jANSWER✓✓-direct jor jcommand
organizations jbehavior jis jthe jstudy jand japplication jof jhow jpeople, jindividuals,
jand jgroups jact jin jorganizations jand jcan jsignificantly jinfluence j- jANSWER✓✓-
decisions jabout jorganization jdesign
a jstrategic jplanning jtool juses jthe jswot janalysis. jswot jis jan jacronym jfor
jstrengths, jweaknesses, jopportunities, jand j- jANSWER✓✓-threats
strategic jplanning jfor jfacilities jestablishing jcost jmethods jand jprocedures, jcash
jflow, jand jdetermining jdepartmental jcost jcenters jfor joperating jbudgets jis
jconsidered ja jgood jmethod jfor j- jANSWER✓✓-cost jaccounting
wisdom jextends jfrom jknowledge, jwhich jcomes jfrom jinformation jthat jis
jgathered jfrom jcombined jdata. jthese jare jcommonly jknown jas jthe jpractice jof j-
jANSWER✓✓-knowledge jbased jmanagement
j j j j
solutions
j j
desired jlevel jof jmaintenance j- jANSWER✓✓-prior jto jscheduling jwork jpriorities
jmust jbe jset jafter jassigning jstandards jregarding jthe
Use jProper jEquipment j- jANSWER✓✓-a jmajor jway jto jdramatically jreduce jthe
jlabor jrequired jfor jgrounds jmaintenance jprocedures jis jto
20% j- jANSWER✓✓-what jis jthe jideal jpercentage jof jstaffing jdesired jfor ja jproject
jand jrelief jcrew
the jmaterials jamounts jexceed jcertain jthreshold jlimits j- jANSWER✓✓-the
jpresence jof jsome jmaterials jcan jrequire jcontinuous jreporting jif
polychlorinated jbiphenyls j- jANSWER✓✓-what jcommonly jused jinsulating
jmaterial jin jtransformers jhas jbeen jdiscontinued jbecause jit jis ja jhazardous
jmaterial
custodial jservices j- jANSWER✓✓-a jcampus jjust jcompleted jconstruction jof ja
jnew j100,000 jgross jsquare jfeet jclassroom jfacility, jbut jadequate jplant
joperations jand jmaintenance jfunds jare jnot jreceived jto jkeep jthe jbuilding
joperating jat jrequested jlevels. jwhere jshould jthe jmajority jof jfunds jbe jdirected
execute jan jauditing/bench jmarking jexercise jto jdetermine jthe jcurrent jlevel jof
jservice j- jANSWER✓✓-several jcomplaints jhave jbeen jreceived jfrom jfaculty
jdeans jregarding jthe jcleanliness jin jtheir jareas. jwhat jis jthe jmost jeffective
jsystemic jcourse jof jaction
evaluate jand jrank jprojects j- jANSWER✓✓-a jcampus jhas jbeen jupdating jits
jfacility jrenewal jprogram. jwhat jis jthe jfinal jstep jin jthe jprocess
they jhave jthe jsame jpowers jand jlimitations jof jan jordinary jcitizen j-
jANSWER✓✓-in jlaw jviolation jsituations, jwhich jstatement jis jtrue jfor jnon
jcommissioned jsecurity jofficers
,know jand junderstand jthe jneeds jof jthe jcustomer j- jANSWER✓✓-what jgoal
jshould jan jeducational jfacilities jprofessional jset jfor jemployees jto jimprove
jcustomer jservice
Facilities jCondition jIndex= j- jANSWER✓✓-Deferred jMaintenance jBacklog
jdivided jby jCost jReplacement jValue
Cost jReplacement jValue= j- jANSWER✓✓-Gross jSquare jFoot jx jReplacement
jCost
Building jRenewal j- jANSWER✓✓-
Total jCost jof jOwnership j(TCO) j- jANSWER✓✓-
what jis jthe jbest jmethod jfor jassessing jthe jcurrent jfacilities jmanagement jculture
jon jcampus j- jANSWER✓✓-conduct ja jculture jclimate jsurvey
what jis jthe jbest jmethod jfor jassessing jcurrent jcustomer jsatisfaction j-
jANSWER✓✓-conduct ja jcustomer jsatisfaction jsurvey jfor jkey jservice jusers
which jappa jtool jor jeducational jprogram jwould jyou juse jfor jthe jquickest jand
jmost jimmediate jbenefit jto jaccess jyour jorganization j- jANSWER✓✓-fmep
jfacilities jmanagement jevaluation jprogram
expectations jfrom jthe jexecutive jadministration jare jhigh, jwith jlittle jtolerance jfor
ja jslow japproach. jwhich jstatement jsupports jthese jdesires j- jANSWER✓✓-set
jexpectations jand jrequire jresults
what jis jthe jmost jeffective jmethod jfor jdealing jwith jyour jfacilities jmanagement
jdirect jreports j- jANSWER✓✓-begin jto jbuild jtrust jand jseek jadvice jwhile
jassessing jskills, jknowledge, jand jabilities
what jwould jrepresent jthe jbest jtechnique jto jprovide jfacilities jmanagement jwith
jthe jdata jnecessary jto jbegin jthe jjourney jfor jcontinuous jimprovement j-
jANSWER✓✓-participate jin ja jcomprehensive jfacilities jperformance jindicators
jfpi jsurvey jand jreport jfor jbench jmarking jthe jdata
the jeducational jsector jrepresents j- jANSWER✓✓--over j4,000 jcolleges jand
juniversities jin jthe junited jstates
-nearly j18 jmillion jstudents
-a j300 jbillion jenterprise
educational jfacilities jstatistics jindicate jthat j- jANSWER✓✓-the jmedian jage jof ja
jbuilding jis jbetween j40 jand j45 jyears jold
, the jbest jmethod jof jdealing jwith jdeclining jresources jin jeducational jfacilities jis
jto j- jANSWER✓✓-develop jlong jterm jstrategies jincorporating jtotal jcost jof
jownership jprinciples
managing jthe jimpact jof jchanging jtechnologies jrequires j- jANSWER✓✓-
gathering jand janalyzing jdata jto jmake jsolid jand jconsistent jbusiness jdecisions
change jmanagement jbegins jwith jidentifying jthe jneed jto jchange jthe
jorganization jand j- jANSWER✓✓-having jthe jwillingness jto jhonestly jexamine
jevery jaspect jof jthe jorganization
implementing jchange jwithin jeducational jfacilities jis joften jdifficult jbut jnot
jimpossible j. jaccording jto jw jedwards jdeming, jquality jleadership jstarts jwith jthe
jcustomer jand ja jfocus jon j- jANSWER✓✓-management jby jresults jand jobsession
jwith jquality
business jprocess jimprovement j(bpi) jis ja jsystematic japproach jto jhelp
jorganizations joptimize jtheir junderlying jprocesses jand jto jachieve jefficient
jresults jbest jby j- jANSWER✓✓--defining jthe jorganizations jstrategic jgoals jand
jpurposes j
-determining jthe jorganizations jcustomers
-aligning jthe jbusiness jprocess jto jrealize jits jgoals
leadership jin jeducational jfacilities jmanagement jis jcritical. jthree jfundamental
jareas jincorporate jsetting jthe jdirection, jbuilding jthe jmanagement jteam, jand j-
jANSWER✓✓-hiring jthe jproper jstaff
the jnature jof ja jleaders jjob jfor jthe jfacility jprofessional jis jto jshow jthe jway,
jinfluence, jguide, jand j- jANSWER✓✓-direct jor jcommand
organizations jbehavior jis jthe jstudy jand japplication jof jhow jpeople, jindividuals,
jand jgroups jact jin jorganizations jand jcan jsignificantly jinfluence j- jANSWER✓✓-
decisions jabout jorganization jdesign
a jstrategic jplanning jtool juses jthe jswot janalysis. jswot jis jan jacronym jfor
jstrengths, jweaknesses, jopportunities, jand j- jANSWER✓✓-threats
strategic jplanning jfor jfacilities jestablishing jcost jmethods jand jprocedures, jcash
jflow, jand jdetermining jdepartmental jcost jcenters jfor joperating jbudgets jis
jconsidered ja jgood jmethod jfor j- jANSWER✓✓-cost jaccounting
wisdom jextends jfrom jknowledge, jwhich jcomes jfrom jinformation jthat jis
jgathered jfrom jcombined jdata. jthese jare jcommonly jknown jas jthe jpractice jof j-
jANSWER✓✓-knowledge jbased jmanagement
