, HRM2604 Assignment 5 Semester 2 2024 - DUE 29 October 2024
PERFORMANCE THAT SELLS Oliver King works at a large real estate agency called
Red Arrow. The agency has been in business for many years and is well established.
Oliver has only recently started working at Red Arrow. Although he has obtained the
certificate to practise as an estate agent, he does not have any valid experience in the
field and is nervous that he may not know how to make a sale. He admits that he still
has a lot to learn and is eager to work his way up. The policy at the agency is that
agents earn 20% commission on every property they sell. Each agent goes out on his or
her own when meeting clients. The best salesperson is determined by calculating the
highest number of properties sold each year. When Oliver began working at the agency,
he sat down with his supervisor, Felicity who informed him of his duties and guided him
on how to go about achieving his goals. They also drew up Oliver’s developmental plan
together. Felicity is a very easy-going person, and this is transferred to her working
style. She wants the best for everyone and when training Oliver, she advises him to
always trust his instincts and do what he considers best. Felicity believes that every
client comes with their own unique circumstances and that an agent has to adapt their
behaviour to suit the client’s needs. At the outset, it was also decided, in consistency
with the organisational policy that Oliver’s performance appraisal would include a
detailed log compiled by Felicity regarding important instances of good and poor
performance displayed by Oliver. The fact that his supervisor took the time to plan his
performance really impressed Oliver and he felt motivated and ready to begin working.
HRM2604 Assessment 05 (Semester 2, 2024) 11 © UNISA 2024
PERFORMANCE THAT SELLS Oliver King works at a large real estate agency called
Red Arrow. The agency has been in business for many years and is well established.
Oliver has only recently started working at Red Arrow. Although he has obtained the
certificate to practise as an estate agent, he does not have any valid experience in the
field and is nervous that he may not know how to make a sale. He admits that he still
has a lot to learn and is eager to work his way up. The policy at the agency is that
agents earn 20% commission on every property they sell. Each agent goes out on his or
her own when meeting clients. The best salesperson is determined by calculating the
highest number of properties sold each year. When Oliver began working at the agency,
he sat down with his supervisor, Felicity who informed him of his duties and guided him
on how to go about achieving his goals. They also drew up Oliver’s developmental plan
together. Felicity is a very easy-going person, and this is transferred to her working
style. She wants the best for everyone and when training Oliver, she advises him to
always trust his instincts and do what he considers best. Felicity believes that every
client comes with their own unique circumstances and that an agent has to adapt their
behaviour to suit the client’s needs. At the outset, it was also decided, in consistency
with the organisational policy that Oliver’s performance appraisal would include a
detailed log compiled by Felicity regarding important instances of good and poor
performance displayed by Oliver. The fact that his supervisor took the time to plan his
performance really impressed Oliver and he felt motivated and ready to begin working.
HRM2604 Assessment 05 (Semester 2, 2024) 11 © UNISA 2024
