Apco Test Study Guide Questions And
Answers
Mutual Aid Process of supplying supplemental personnel , equipment , or other
resources to an incident to assist agencies that may become overwhelmed
Mutual Response Simultaneous dispatch of multiple resources for certain
emergencies
A _____is a guide to thinking while a ______is a guide to action Policy Procedure
Communication Transmission of an idea from one mind to another with
understanding
5 components of the communication cycle Sender , receiver , message , medium ,
feedback
Active Listening Demonstrating an interest and understanding in what is being said
, Apco Test Study Guide Questions And
Answers
4 techniques for active listening Nonverbal attending , open- ended questions ,
paraphrasing and reflecting feelings
Non - Verbal Attending Physically signaling that you are listening
Open - Ended Questions Questions that cannot be answered with " yes " or " no "
4W's Where , when , what , who ( plus weapons if applicable )
Paraphrasing A brief rephrasing of information provided by the sender
Paraphrasing also assists you listening for the Main points
Reflecting Feelings Repeating in a short declarative statement the emotions the
sender is communicating
Observation The act of noting and recording facts and events
, Apco Test Study Guide Questions And
Answers
Inference Deriving a conclusion based on something known or assumed
You are not the problem , you are part of the Solution
If you can only get one piece of information make sure it is " Where
Never send a unit to a potentially dangerous situation without advisement on
Weapons
4 general classifications of weapons Long guns hand guns , cutting instruments ,
blunt instruments
Telecommunicators should always base decisions on facts ) , not ( assumptions ) .
Observation ; Inferences
are the most important people to our PSAP Callers
Answers
Mutual Aid Process of supplying supplemental personnel , equipment , or other
resources to an incident to assist agencies that may become overwhelmed
Mutual Response Simultaneous dispatch of multiple resources for certain
emergencies
A _____is a guide to thinking while a ______is a guide to action Policy Procedure
Communication Transmission of an idea from one mind to another with
understanding
5 components of the communication cycle Sender , receiver , message , medium ,
feedback
Active Listening Demonstrating an interest and understanding in what is being said
, Apco Test Study Guide Questions And
Answers
4 techniques for active listening Nonverbal attending , open- ended questions ,
paraphrasing and reflecting feelings
Non - Verbal Attending Physically signaling that you are listening
Open - Ended Questions Questions that cannot be answered with " yes " or " no "
4W's Where , when , what , who ( plus weapons if applicable )
Paraphrasing A brief rephrasing of information provided by the sender
Paraphrasing also assists you listening for the Main points
Reflecting Feelings Repeating in a short declarative statement the emotions the
sender is communicating
Observation The act of noting and recording facts and events
, Apco Test Study Guide Questions And
Answers
Inference Deriving a conclusion based on something known or assumed
You are not the problem , you are part of the Solution
If you can only get one piece of information make sure it is " Where
Never send a unit to a potentially dangerous situation without advisement on
Weapons
4 general classifications of weapons Long guns hand guns , cutting instruments ,
blunt instruments
Telecommunicators should always base decisions on facts ) , not ( assumptions ) .
Observation ; Inferences
are the most important people to our PSAP Callers
