Test Bank for Automotive Chassis Systems 8th Edition by James D. Halderman, All Chapters 1-37 |Complete Guide A+

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11) Aftermarket service information is available in what format?
A) Manuals
B) CDs or DVDs
C) Internet
D) All of these are possible source formats.
Answer: D
Diff: 1 Page Ref: 2
Chapter Quiz: No
TE
Objective: 1-2 Explain the different types of service information.
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
engine operation, vehicle service history, service precautions, and technical service bulletins.

12) What does NOT need to be included on the work order?
A) Vehicle description
ST
B) Miles on the odometer
C) The brand of gasoline used
D) The estimate of the repair
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: No
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Objective: 1-4 Discuss the importance of the work order.
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair
order.

13) Which type of manual or service information includes the flat rate time and the cost of parts?
A) Labor guides
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B) Factory service manuals
C) Component location guides
D) Free Internet sites
Answer: A
Diff: 1 Page Ref: 3
Chapter Quiz: No
TI
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair
order.
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