A vibrant medical practice is a service oriented practice where the elements of customer service
are demonstrated by the? correct answers physician, management team and other employees
a vibrant medical office is a? correct answers Customer Service Oriented Practice
What is a patient Navigator? correct answers provides emotional support and helps coordinate
patient care by connecting patients with resources and guiding them through the health care
system, so that timely care is provided.
Trained Culturally sensitive patient navigators are frequently used when a chronic disease such
as? correct answers cancer, heart disease, diabetes
The physician may ask you, as a competent and knowledgable medical assistant to? correct
answers Educate Patients
Flextime correct answers Offers employees a range of hours which may include split shifts,
coming in early, leaving late, or working different times on different days to maximize the
efficient running of the office.
Administrative Medical Assistant correct answers Employment opportunities for those with
clerical skills are available in physicians offices.
When working on the administrative side what are 2 things that you can do? correct answers
Medical Language Specialist and Speech Recognition Technician
Clinical Medical Assistant job duties ? correct answers Preforms back office or clinical duties,
such as assisting during physical examinations, maintaining treatment rooms, sterilizing
instruments, assisting with minor surgery, giving injections, preforming ECGS, obtaining vital
signs, preforming phlebotomy and doing laboratory procedures
Administrative Medical Assistant Job duties? correct answers Medical knowledge organizational
and business skills, and the ability to meet accepted performances standards of health care
workers.
Medical Assistants need to know computer programs to operate what? correct answers Electronic
Health Records
Interpersonal Skills correct answers Soft spoken, Positive behavior traits and exemplary
personality characteristics
What is business etiquette, commitment, consideration, respect for others, creativity, critical
thinking, genuineness, sense of warmth an example of? correct answers Interpersonal Skills