SOLUTION MANUAL for Systems Analysis and Design
10th Edition by Kendall Kenneth and Kendall Julie,
All Chapters 1 - 16
,TABLE OF CONTENTS
n n
I.nSystemsnAnalysisnFundamentals
1. Systems,nRoles,nandnDevelopmentnMethodologies
2. UnderstandingnandnModelingnOrganizationnSystems
3. ProjectnManagement
II.nInformationnRequirementsnAnalysis
4. InformationnGathering:nInteractivenMethods
5. InformationnGathering:nUnobtrusivenMethods
6. AgilenModeling,nPrototyping,nandnScrum
III.nThenAnalysisnProcess
7. UsingnDatanFlownDiagrams
8. AnalyzingnSystemsnUsingnDatanDictionaries
9. ProcessnSpecificationsnandnStructurednDecisions
10. Object-OrientednSystemsnAnalysisnandnDesignnUsingnUML
IV.nThenEssentialsnofnDesign
11. DesigningnEffectivenOutput
12. DesigningnEffectivenInput
13. DesigningnDatabases
14. Human-ComputernInteractionnandnUXnDesign
V.nQualitynAssurancenandnImplementation
15. DesigningnAccuratenDatanEntrynProcedures
16. QualitynAssurancenandnImplementation
,Chapter 2 n
Understanding and Modeling Organizational Systems
n n n n
Key Points and Objectives
n n n
1. Organizationsnarencomplexnsystemsncomposednofninterrelatednandninterdependentnsubsystems.
2. Systemnandnsubsystemnboundariesnandnenvironmentsnhavenannimpactnonninformationnsystemnanalysisnandndesign.
3. Systemsnarendescribednasneithernopen,nwithnfreenflowingninformation,nornclosednwithnrestrictednaccessntoninformati
on.
4. Anvirtualnorganizationnisnonenthatnhasnpartsnofnthenorganizationninndifferentnphysicalnlocations.nTheynusencomputern
networksnandncommunicationsntechnologyntonworknonnprojects.nAdvantagesnofnanvirtualnorganizationnare:
A. Reducedncostsnofnphysicalnfacilities
B. Morenrapidnresponsentoncustomernneeds
C. Flexibilitynfornemployeesntoncarenfornchildrennornagingnparents
5. EnterprisensystemsnornEnterprisenResourcenPlanningn(ERP)ndescribesnannintegratednorganizationalninformationnsyst
em.nThensoftwarenhelpsnthenflownofninformationnbetweennthenfunctionalnareasnwithinnthenorganization.
6. ERPncannaffectneverynaspectnofnthenorganization,nsuchnas:
A. Designnofnemployees’nwork
B. Skillsnrequirednfornjobncompetency
C. Strategicnpositioningnofnthencompany
7. ManynissuesnmustnbenovercomenfornthenERPninstallationnisntonbendeclarednansuccess:
A. Usernacceptance
B. Integrationnwithnlegacynsystemsnandnthensupplynchain
C. Upgradingnfunctionalityn(andncomplexity)nofnERPnmodules
D. Reorganizingnworknlifenofnusersnandndecisionnmakers
E. Expandednreachnacrossnseveralnorganizations
F. Strategicnrepositioningnofnthencompany
8. Ancontext-
levelndatanflowndiagramnisnannimportantntoolnfornshowingndatanusednandninformationnproducednbynansystem.nItnprovidesna
nnoverviewnofnthensettingnornenvironmentnthensystemnexistsnwithin—
whichnentitiesnsupplynandnreceivendata/information.
9. Thencontext-
levelndatanflowndiagramnisnonenwayntonshownscope,nornwhatnisntonbenincludedninnthensystem.nThenprojectnhasnanbudgetnth
atnhelpsntondefinenscope.
, 10. Entity-
relationshipndiagramsnhelpnthenanalystnunderstandnthenorganizationalnsystemnandnthendatanstorednbynthenorganization.
11. Therenarenthreentypesnofnentities:
A. Fundamentalnentity,ndescribingnanperson,nplace,nornthing.
B. Associativenentityn(alsoncallednangerund,njunction,nintersection,nornconcatenatednentity),njoiningntwonentities.nI
tncannonlynexistnbetweenntwonentities.
C. Attributivenentity,ntondescribenattributesnandnrepeatingngroups.
12. Relationshipsnarenshownnwithnanzeronorncirclenrepresentingnnone,nanverticalnlinenrepresentingnone,norncrow’snfootnrepr
esentingnmanynandncannbe:
A. Onentonone
B. Onentonmany
C. Manyntonmany
13. Anusencasendiagramnreflectsnthenviewnofnthensystemnfromnthenperspectivenofnanusernoutsidenofnthensystem.
14. Anusencasenmodelnpartitionsnthenwaynthensystemnworksnintonbehaviors,nservices,nandnresponsesnthatnarensignificant
ntonthenusersnofnthensystem.
15. Anusencasendiagramnhasnsymbolsnfor:
A. Annactor,nthenrolenofnanusernofnthensystem
B. Thenusencasenrepresentingnansequencenofntransactionsninnansystem
16. Therenarentwonkindsnofnusencases:
A. Primary,nthenstandardnflownofneventsnwithinnansystemnthatndescribenanstandardnsystemnbehavior
B. Usencasenscenariosnthatndescribenvariationsnofnthenprimarynusencase
17. Therenarenfournactivenbehavioralnrelationships:
A. Communicates—usedn ton connectn ann actorn ton an usen case.
B. Includes—
describesnthensituationn wheren an usen casen containsn an behaviornthatn isn commonntonmorenthannonenusencase.
C. Extends—
describesn thensituationn wheren onenusen casen possessesn then behaviorn thatn allowsnthennewnusencasentonhandlenanva
riationnornexception.
D. Generalizes—impliesn thatn onenthingn isn moren typicaln thannthen othern thing.
10th Edition by Kendall Kenneth and Kendall Julie,
All Chapters 1 - 16
,TABLE OF CONTENTS
n n
I.nSystemsnAnalysisnFundamentals
1. Systems,nRoles,nandnDevelopmentnMethodologies
2. UnderstandingnandnModelingnOrganizationnSystems
3. ProjectnManagement
II.nInformationnRequirementsnAnalysis
4. InformationnGathering:nInteractivenMethods
5. InformationnGathering:nUnobtrusivenMethods
6. AgilenModeling,nPrototyping,nandnScrum
III.nThenAnalysisnProcess
7. UsingnDatanFlownDiagrams
8. AnalyzingnSystemsnUsingnDatanDictionaries
9. ProcessnSpecificationsnandnStructurednDecisions
10. Object-OrientednSystemsnAnalysisnandnDesignnUsingnUML
IV.nThenEssentialsnofnDesign
11. DesigningnEffectivenOutput
12. DesigningnEffectivenInput
13. DesigningnDatabases
14. Human-ComputernInteractionnandnUXnDesign
V.nQualitynAssurancenandnImplementation
15. DesigningnAccuratenDatanEntrynProcedures
16. QualitynAssurancenandnImplementation
,Chapter 2 n
Understanding and Modeling Organizational Systems
n n n n
Key Points and Objectives
n n n
1. Organizationsnarencomplexnsystemsncomposednofninterrelatednandninterdependentnsubsystems.
2. Systemnandnsubsystemnboundariesnandnenvironmentsnhavenannimpactnonninformationnsystemnanalysisnandndesign.
3. Systemsnarendescribednasneithernopen,nwithnfreenflowingninformation,nornclosednwithnrestrictednaccessntoninformati
on.
4. Anvirtualnorganizationnisnonenthatnhasnpartsnofnthenorganizationninndifferentnphysicalnlocations.nTheynusencomputern
networksnandncommunicationsntechnologyntonworknonnprojects.nAdvantagesnofnanvirtualnorganizationnare:
A. Reducedncostsnofnphysicalnfacilities
B. Morenrapidnresponsentoncustomernneeds
C. Flexibilitynfornemployeesntoncarenfornchildrennornagingnparents
5. EnterprisensystemsnornEnterprisenResourcenPlanningn(ERP)ndescribesnannintegratednorganizationalninformationnsyst
em.nThensoftwarenhelpsnthenflownofninformationnbetweennthenfunctionalnareasnwithinnthenorganization.
6. ERPncannaffectneverynaspectnofnthenorganization,nsuchnas:
A. Designnofnemployees’nwork
B. Skillsnrequirednfornjobncompetency
C. Strategicnpositioningnofnthencompany
7. ManynissuesnmustnbenovercomenfornthenERPninstallationnisntonbendeclarednansuccess:
A. Usernacceptance
B. Integrationnwithnlegacynsystemsnandnthensupplynchain
C. Upgradingnfunctionalityn(andncomplexity)nofnERPnmodules
D. Reorganizingnworknlifenofnusersnandndecisionnmakers
E. Expandednreachnacrossnseveralnorganizations
F. Strategicnrepositioningnofnthencompany
8. Ancontext-
levelndatanflowndiagramnisnannimportantntoolnfornshowingndatanusednandninformationnproducednbynansystem.nItnprovidesna
nnoverviewnofnthensettingnornenvironmentnthensystemnexistsnwithin—
whichnentitiesnsupplynandnreceivendata/information.
9. Thencontext-
levelndatanflowndiagramnisnonenwayntonshownscope,nornwhatnisntonbenincludedninnthensystem.nThenprojectnhasnanbudgetnth
atnhelpsntondefinenscope.
, 10. Entity-
relationshipndiagramsnhelpnthenanalystnunderstandnthenorganizationalnsystemnandnthendatanstorednbynthenorganization.
11. Therenarenthreentypesnofnentities:
A. Fundamentalnentity,ndescribingnanperson,nplace,nornthing.
B. Associativenentityn(alsoncallednangerund,njunction,nintersection,nornconcatenatednentity),njoiningntwonentities.nI
tncannonlynexistnbetweenntwonentities.
C. Attributivenentity,ntondescribenattributesnandnrepeatingngroups.
12. Relationshipsnarenshownnwithnanzeronorncirclenrepresentingnnone,nanverticalnlinenrepresentingnone,norncrow’snfootnrepr
esentingnmanynandncannbe:
A. Onentonone
B. Onentonmany
C. Manyntonmany
13. Anusencasendiagramnreflectsnthenviewnofnthensystemnfromnthenperspectivenofnanusernoutsidenofnthensystem.
14. Anusencasenmodelnpartitionsnthenwaynthensystemnworksnintonbehaviors,nservices,nandnresponsesnthatnarensignificant
ntonthenusersnofnthensystem.
15. Anusencasendiagramnhasnsymbolsnfor:
A. Annactor,nthenrolenofnanusernofnthensystem
B. Thenusencasenrepresentingnansequencenofntransactionsninnansystem
16. Therenarentwonkindsnofnusencases:
A. Primary,nthenstandardnflownofneventsnwithinnansystemnthatndescribenanstandardnsystemnbehavior
B. Usencasenscenariosnthatndescribenvariationsnofnthenprimarynusencase
17. Therenarenfournactivenbehavioralnrelationships:
A. Communicates—usedn ton connectn ann actorn ton an usen case.
B. Includes—
describesnthensituationn wheren an usen casen containsn an behaviornthatn isn commonntonmorenthannonenusencase.
C. Extends—
describesn thensituationn wheren onenusen casen possessesn then behaviorn thatn allowsnthennewnusencasentonhandlenanva
riationnornexception.
D. Generalizes—impliesn thatn onenthingn isn moren typicaln thannthen othern thing.
