TEST BANK
|
Communication in Nursing 10th Edition
| | | |
Julia Balzer Riley
| |
, Table of Contents
| |
Chapter |1: |Responsible, |Assertive, |Caring |Communication |in
Nursing|Chapter |2: |The |Client-Nurse |Relationship: |A |Helping
|
Relationship |Chapter |3: |Solving |Problems |Together
|
Chapter |4: |Understanding |Each |Other: |Communication |and |Culture|Chapter
5: |Demonstrating |Warmth
|
Chapter |6: |Showing |Respect
Chapter |7: |Being |Genuine
|
Chapter |8: |Being |Empathetic
|
Chapter |9: |Using |Self-
|
Disclosure|Chapter |10: |Being
specific |Chapter |11: |Asking
|
Questions |Chapter |12:
|
Expressing |Opinions|Chapter |13:
|
Using |Humor
|
Chapter |14: |Embracing |the |Spiritual |Journey |of |Health |Caring, |Meaning |Making|Chapter
15: |Requesting |Support
|
Chapter |16: |Overcoming |Evaluation
Anxiety|Chapter |17: |Working |with
|
Feedback |Chapter |18: |Using |Relaxation
|
technique
|
Chapter |19: |Incorporating |Imagery |in |Professional |Practice |and |Self-
Care|Chapter |20 |Incorporating |Positive |Self-Talk
Chapter |21: | Learning |to |Work |Together |in |Groups
Chapter |22: |The |Changing |World |of |Electronic
Communication|Chapter |23: |Learning |Confrontation |skills
|
Chapter |24: |Refusing |Unreasonable |Requests
Chapter |25: |Communicating |Assertively |and |Responsibly |with |Distressed |Clients |and
Colleagues |Chapter |26: |Communicating |Assertively |and |Responsibly |with |Aggressive |Clients |and
|
Colleagues|Chapter |27: |Communicating |Assertively |and |Responsibly |with |Unpopular |Clients
|
Chapter |29: |Communicating |at |the |End-of-
Life|Chapter |30: |Continuing |the |Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
| | | | |
|
Chapter1: Responsible, Assertive, Caring Communication in Nursing
| | | | | | |
Test |Bank
Multiple |Choice
|
1. Which | statement | describes | the | affective | aspect | of | learning
| effective|communication |strategies?
a. “The |nurse |should |use |clear, |direct |statements |using |objective |words.”
b. “The |nurse |uses |body |language |that |is |congruent |with |the |verbal |message.”
c. “The |nurse |believes |that |positive |communication |strategies |build |confidence.”
d. “The |nurse |practices |assertive |and |responsible |communication |strategies.”
ANS:C
Learning |involves |three |domains: |the |cognitive |aspects |(understanding |and |meaning),
|affective | aspects | (feelings, | values, | and | attitudes), | and | psychomotor | aspects
| (physical |capability).Learning |basic |communication |skills |involves |the |cognitive |domain;
|building |confidence |through |a |belief |in |the |value |and |impact |of |positive |communication |is
|the |affective |domain; |and |putting |skills |into |action |is |the |psychomotor |domain.DIF:
|Comprehension |REF: |p. |13 |TOP: |Integrated |Process: | Communication | and
|Documentation |MSC: |Psychosocial | Integrity
2. The |nurse |manager |asks |the |staff |nurse |to |work |an |extra |shift. |Which |response
|by|the |staff |nurse |is |assertive |and |based |on |rational |beliefs?
a. “I |don’t |want |you |upset, |so |I |will |work |extra.”
b. “Why |do |I |always |have |to |cover |extra |shifts?”
c. “I |am |not |able |to |work |an |extra |shift.”
d. “If |you |can’t |find |anyone |else, |I |will |do |it.”
ANS:C
The |staff |nurse |may |turn |down |even |a |reasonable |request; |an |assertive |response |avoids
|irrational |beliefs. |Irrational |beliefs |occur |as |a |result |of |being |anxious |about |assertiveness |or
|focusing |on |possible |negative |outcomes.DIF: |Analysis |REF: |p. |8 |TOP: |Integrated |Process:
|Communication |and |Documentation |MSC: |Safe |and |Effective |Care |Environment:
|Management |of |Care
, 3. A |nurse |manager |offers |a |staff |nurse |a |choice |between |working |8- |or |12-hour |shifts.
|Which |statement, |if |made |by |the |staff |nurse, |is |nonassertive |and |may |result |in
|a|frustrated |response |from |the |nurse |manager?
a. “I|want |to |decide |the |shifts |for |all |of |the |other |staff |nurses.”
b. “Do |whatever |you |want. |It |doesn’t |really |matter |to |me.”
c. “Thank |you |for |offering |me |a |choice. |I |prefer |12-hour |shifts.”
d. “You |will |never |be |able |to |give |me |what |I |really |want |to |work.”
ANS:B
A |statement |that |allows |others |to |make |decisions |for |a |person |is |an |example |of
|a |nonassertive |style |of |communication; |the |response |of |others |to |a |nonassertive |statement
|may |include |disrespect, |guilt, |anger, |or |frustration. |Statements |that |make |choices |for |others
|or |that |are |accusations |are |examples |of |aggressive |styles |of |communication; |the |response |of
|others |to |an |aggressive |statement |may |include |hurt, |defensiveness, |or |humiliation. |A
|statement |that |allows |making |one’s |own |decisions |is |an |example |of |assertive |style |of
|communication; |the |response |of |others |to |an |assertive |statement |may |include |mutual
|respect.DIF: |Analysis |REF: |p. |7 |TOP: |Integrated |Process: |Communication |and
|Documentation |MSC: |Safe |and |Effective |Care |Environment: |Management |of |Care
4. The |nurse |is |providing |care |to |a |patient |who |was |admitted |with |heart |failure. |The
|patient |has |not |been |following |the |prescribed |diet |or |taking |the |prescribed |medications.
|Which |type |of |communication |approach |is |most |important |for |the |nurse |to |use |with |this
|patient |to |facilitate |a |change |in |self-care |behavior?
a. Authoritative, |honest, |and |outright |communication
b. Assertive, |responsible, |and |caring |communication
c. Aggressive, |sympathetic, |and |realistic |communication
d. Positive, |expert, |and |focused |communication
ANS:B
Communication |must |be |technically |responsible, |assertive, |and |caring |to |facilitate |a|change
|in |behavior.DIF: |Knowledge/Comprehension |REF: |p. |13 |TOP: | Integrated |Process:
|Communication |and |Documentation |MSC: |Psychosocial |Integrity
5. Which | are | examples | of | a | nurse | who | is | communicating | responsibly? | (Select
| all|that |apply)
a. The | nurse | uses | profanity | to | respond | to | a | client | who | is | intoxicated | and
| verbally|abusive.
b. The |nurse |helps |a |client |talk |to |family |members |about
|discontinuing|chemotherapy.
|
Communication in Nursing 10th Edition
| | | |
Julia Balzer Riley
| |
, Table of Contents
| |
Chapter |1: |Responsible, |Assertive, |Caring |Communication |in
Nursing|Chapter |2: |The |Client-Nurse |Relationship: |A |Helping
|
Relationship |Chapter |3: |Solving |Problems |Together
|
Chapter |4: |Understanding |Each |Other: |Communication |and |Culture|Chapter
5: |Demonstrating |Warmth
|
Chapter |6: |Showing |Respect
Chapter |7: |Being |Genuine
|
Chapter |8: |Being |Empathetic
|
Chapter |9: |Using |Self-
|
Disclosure|Chapter |10: |Being
specific |Chapter |11: |Asking
|
Questions |Chapter |12:
|
Expressing |Opinions|Chapter |13:
|
Using |Humor
|
Chapter |14: |Embracing |the |Spiritual |Journey |of |Health |Caring, |Meaning |Making|Chapter
15: |Requesting |Support
|
Chapter |16: |Overcoming |Evaluation
Anxiety|Chapter |17: |Working |with
|
Feedback |Chapter |18: |Using |Relaxation
|
technique
|
Chapter |19: |Incorporating |Imagery |in |Professional |Practice |and |Self-
Care|Chapter |20 |Incorporating |Positive |Self-Talk
Chapter |21: | Learning |to |Work |Together |in |Groups
Chapter |22: |The |Changing |World |of |Electronic
Communication|Chapter |23: |Learning |Confrontation |skills
|
Chapter |24: |Refusing |Unreasonable |Requests
Chapter |25: |Communicating |Assertively |and |Responsibly |with |Distressed |Clients |and
Colleagues |Chapter |26: |Communicating |Assertively |and |Responsibly |with |Aggressive |Clients |and
|
Colleagues|Chapter |27: |Communicating |Assertively |and |Responsibly |with |Unpopular |Clients
|
Chapter |29: |Communicating |at |the |End-of-
Life|Chapter |30: |Continuing |the |Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
| | | | |
|
Chapter1: Responsible, Assertive, Caring Communication in Nursing
| | | | | | |
Test |Bank
Multiple |Choice
|
1. Which | statement | describes | the | affective | aspect | of | learning
| effective|communication |strategies?
a. “The |nurse |should |use |clear, |direct |statements |using |objective |words.”
b. “The |nurse |uses |body |language |that |is |congruent |with |the |verbal |message.”
c. “The |nurse |believes |that |positive |communication |strategies |build |confidence.”
d. “The |nurse |practices |assertive |and |responsible |communication |strategies.”
ANS:C
Learning |involves |three |domains: |the |cognitive |aspects |(understanding |and |meaning),
|affective | aspects | (feelings, | values, | and | attitudes), | and | psychomotor | aspects
| (physical |capability).Learning |basic |communication |skills |involves |the |cognitive |domain;
|building |confidence |through |a |belief |in |the |value |and |impact |of |positive |communication |is
|the |affective |domain; |and |putting |skills |into |action |is |the |psychomotor |domain.DIF:
|Comprehension |REF: |p. |13 |TOP: |Integrated |Process: | Communication | and
|Documentation |MSC: |Psychosocial | Integrity
2. The |nurse |manager |asks |the |staff |nurse |to |work |an |extra |shift. |Which |response
|by|the |staff |nurse |is |assertive |and |based |on |rational |beliefs?
a. “I |don’t |want |you |upset, |so |I |will |work |extra.”
b. “Why |do |I |always |have |to |cover |extra |shifts?”
c. “I |am |not |able |to |work |an |extra |shift.”
d. “If |you |can’t |find |anyone |else, |I |will |do |it.”
ANS:C
The |staff |nurse |may |turn |down |even |a |reasonable |request; |an |assertive |response |avoids
|irrational |beliefs. |Irrational |beliefs |occur |as |a |result |of |being |anxious |about |assertiveness |or
|focusing |on |possible |negative |outcomes.DIF: |Analysis |REF: |p. |8 |TOP: |Integrated |Process:
|Communication |and |Documentation |MSC: |Safe |and |Effective |Care |Environment:
|Management |of |Care
, 3. A |nurse |manager |offers |a |staff |nurse |a |choice |between |working |8- |or |12-hour |shifts.
|Which |statement, |if |made |by |the |staff |nurse, |is |nonassertive |and |may |result |in
|a|frustrated |response |from |the |nurse |manager?
a. “I|want |to |decide |the |shifts |for |all |of |the |other |staff |nurses.”
b. “Do |whatever |you |want. |It |doesn’t |really |matter |to |me.”
c. “Thank |you |for |offering |me |a |choice. |I |prefer |12-hour |shifts.”
d. “You |will |never |be |able |to |give |me |what |I |really |want |to |work.”
ANS:B
A |statement |that |allows |others |to |make |decisions |for |a |person |is |an |example |of
|a |nonassertive |style |of |communication; |the |response |of |others |to |a |nonassertive |statement
|may |include |disrespect, |guilt, |anger, |or |frustration. |Statements |that |make |choices |for |others
|or |that |are |accusations |are |examples |of |aggressive |styles |of |communication; |the |response |of
|others |to |an |aggressive |statement |may |include |hurt, |defensiveness, |or |humiliation. |A
|statement |that |allows |making |one’s |own |decisions |is |an |example |of |assertive |style |of
|communication; |the |response |of |others |to |an |assertive |statement |may |include |mutual
|respect.DIF: |Analysis |REF: |p. |7 |TOP: |Integrated |Process: |Communication |and
|Documentation |MSC: |Safe |and |Effective |Care |Environment: |Management |of |Care
4. The |nurse |is |providing |care |to |a |patient |who |was |admitted |with |heart |failure. |The
|patient |has |not |been |following |the |prescribed |diet |or |taking |the |prescribed |medications.
|Which |type |of |communication |approach |is |most |important |for |the |nurse |to |use |with |this
|patient |to |facilitate |a |change |in |self-care |behavior?
a. Authoritative, |honest, |and |outright |communication
b. Assertive, |responsible, |and |caring |communication
c. Aggressive, |sympathetic, |and |realistic |communication
d. Positive, |expert, |and |focused |communication
ANS:B
Communication |must |be |technically |responsible, |assertive, |and |caring |to |facilitate |a|change
|in |behavior.DIF: |Knowledge/Comprehension |REF: |p. |13 |TOP: | Integrated |Process:
|Communication |and |Documentation |MSC: |Psychosocial |Integrity
5. Which | are | examples | of | a | nurse | who | is | communicating | responsibly? | (Select
| all|that |apply)
a. The | nurse | uses | profanity | to | respond | to | a | client | who | is | intoxicated | and
| verbally|abusive.
b. The |nurse |helps |a |client |talk |to |family |members |about
|discontinuing|chemotherapy.
