Operations Management Chapter 4
Which of the following is an example of hard technology? - ANS Radio-frequency identification
tags
Which of the following statements is true of radio-frequency identification (RFID) tags? - ANS
They can help identify genuine products from counterfeit knock-offs.
_____ systems represent the union of hardware, software, database management, and
communications to automate and control production activities, from planning and design to
manufacturing and distribution. - ANS Computer-integrated manufacturing
_____ can be used to design, analyze, test, simulate, and manufacture products before they
physically exist, thus ensuring that a product can be manufactured to specifications when it is
released to the shop floor. - ANS Computer-aided engineering (CAE) systems
Which of the following is true of nanotechnology? - ANS It can be used to develop faster
computer processing.
Customer relationship management (CRM) helps firms gain and maintain competitive
advantage by - ANS forecasting customer retention and defection rates.
Customer relationship management (CRM) can be used to - ANS identify which transactions
are likely to be fraudulent
Which of the following is a benefit of adopting technology? - ANS It raises the standard of living
of the world.
Which of the following is a challenge of adopting technology? - ANS It leads to information
overload.
Which of the following is true of microprocessor-based information and communication
technology (ICT)? - ANS It has led to the phenomenon of dematerialization.
_____ is a phenomenon by which the same or an increased quality and quantity of goods
and/or services are created using fewer natural resources. - ANS Dematerialization
In the context of technology decisions and implementation, the interaction of technology, people,
and processes is called _____. - ANS the sociotechnical system
, For an operations manager, the process of designing the sociotechnical system includes: - ANS
making decisions about job specialization versus enlargement.
Amigo, a matrimonial website, is essentially information intensive. It allows people to create an
account for free and post information about themselves on the site. Amigo does not incur much
cost to extend its services to new customers. Given this information, Amigo is most likely to: -
ANS have fixed costs that constitute approximately 80 to 85 percent of total costs.
First Light, an online news portal, earlier provided its services in Asia and Africa. It recently
extended its services to North and South America. This move proved very successful as First
Light experienced substantial increase in revenues at very low additional costs. In this scenario,
First Light is most likely to have _____ scalability. - ANS high
If an organization establishes a business where the incremental cost to serve more customers is
zero, then the firm is said to have _____ scalability. - ANS infinite
An aggressive, risk-taking manager would use the _____ criterion. - ANS maximax
_____ technology refers to equipment and devices that perform a variety of tasks in the creation
and delivery of goods and services; an example is ______ - ANS hard; satellites
Radio-frequency identification (RFID) tags - ANS can help identify genuine products from
counterfeit knock-offs
The roots of CIMSs began with - ANS numerical control
______ is/are an example of a soft technology that can be used in smartphones. - ANS voice
recognition
CAD/CAE enables engineers to - ANS design, analyze, test, simulate, and "manufacture"
products before they physically exist
______ allows all parts of the value chain to immediately recognize and react to the changes in
demand and supply. - ANS electronic transaction capability
A typical CRM system - ANS includes pre- and post production processes
When considering a typical CRM system, the ______ must be capable of delivering what the
customer wants. - ANS value chain
_______ is a benefit of adopting technology. - ANS monitoring the environment and health of
the planet
________ is a challenge of adopting technology. - ANS job shifting and displacement
Which of the following is an example of hard technology? - ANS Radio-frequency identification
tags
Which of the following statements is true of radio-frequency identification (RFID) tags? - ANS
They can help identify genuine products from counterfeit knock-offs.
_____ systems represent the union of hardware, software, database management, and
communications to automate and control production activities, from planning and design to
manufacturing and distribution. - ANS Computer-integrated manufacturing
_____ can be used to design, analyze, test, simulate, and manufacture products before they
physically exist, thus ensuring that a product can be manufactured to specifications when it is
released to the shop floor. - ANS Computer-aided engineering (CAE) systems
Which of the following is true of nanotechnology? - ANS It can be used to develop faster
computer processing.
Customer relationship management (CRM) helps firms gain and maintain competitive
advantage by - ANS forecasting customer retention and defection rates.
Customer relationship management (CRM) can be used to - ANS identify which transactions
are likely to be fraudulent
Which of the following is a benefit of adopting technology? - ANS It raises the standard of living
of the world.
Which of the following is a challenge of adopting technology? - ANS It leads to information
overload.
Which of the following is true of microprocessor-based information and communication
technology (ICT)? - ANS It has led to the phenomenon of dematerialization.
_____ is a phenomenon by which the same or an increased quality and quantity of goods
and/or services are created using fewer natural resources. - ANS Dematerialization
In the context of technology decisions and implementation, the interaction of technology, people,
and processes is called _____. - ANS the sociotechnical system
, For an operations manager, the process of designing the sociotechnical system includes: - ANS
making decisions about job specialization versus enlargement.
Amigo, a matrimonial website, is essentially information intensive. It allows people to create an
account for free and post information about themselves on the site. Amigo does not incur much
cost to extend its services to new customers. Given this information, Amigo is most likely to: -
ANS have fixed costs that constitute approximately 80 to 85 percent of total costs.
First Light, an online news portal, earlier provided its services in Asia and Africa. It recently
extended its services to North and South America. This move proved very successful as First
Light experienced substantial increase in revenues at very low additional costs. In this scenario,
First Light is most likely to have _____ scalability. - ANS high
If an organization establishes a business where the incremental cost to serve more customers is
zero, then the firm is said to have _____ scalability. - ANS infinite
An aggressive, risk-taking manager would use the _____ criterion. - ANS maximax
_____ technology refers to equipment and devices that perform a variety of tasks in the creation
and delivery of goods and services; an example is ______ - ANS hard; satellites
Radio-frequency identification (RFID) tags - ANS can help identify genuine products from
counterfeit knock-offs
The roots of CIMSs began with - ANS numerical control
______ is/are an example of a soft technology that can be used in smartphones. - ANS voice
recognition
CAD/CAE enables engineers to - ANS design, analyze, test, simulate, and "manufacture"
products before they physically exist
______ allows all parts of the value chain to immediately recognize and react to the changes in
demand and supply. - ANS electronic transaction capability
A typical CRM system - ANS includes pre- and post production processes
When considering a typical CRM system, the ______ must be capable of delivering what the
customer wants. - ANS value chain
_______ is a benefit of adopting technology. - ANS monitoring the environment and health of
the planet
________ is a challenge of adopting technology. - ANS job shifting and displacement
