MTDM SCDC PREP EXAM
STUDY GUIDE
COMMUNICATION: channels - Answer DEPENDS ON COMP / INDIVIDUAL
1.)what form?
2.)who are you reaching?
3.)what's company policy? (work culture)
COMMUNICATION: problem-solving - Answer USE PROBLEM SOLVING GROUPS =
VARIED PERSPECTIVES
- include facilitators
-split group into TASK and MAINTENANCE roles
COMMUNICATION: digital - Answer VITAL IN 21st CENTURY BUT HAS RISKS (x2):
1.) employee problems; computer misuse, sharing passwords
- safeguards! (firewalls, virus scanners, ect.)
2.) corporate problems: stolen info, protection of digital assets
COMMUNICATION: social media - Answer MUST BE CLEAR LINE BETWEEN PERSONAL
VS. BUSINESS PLATFORMS
- business; BALANCE information, entertainment and promotion
- personal; inappropriate content can cost you a job
INFO MANAGEMENT: ethics - Answer "WITH INFORMATION COMES RESPONSIBILITY"
TECHNOLOGY: be ethical about OBTAINING and PROTECTING info
- FTC on fair info practice principles
INFO MANAGEMENT: quality of info - Answer THREE MAIN WAYS TO ASSESS:
- authority/credibility
- date
- purpose
, INFO MANAGEMENT: business records - Answer DOCUMENTS OF BIZ'S DEALINGS +
TRANSACTIONS
- can make operations easier
- ACCURACY and COMPLETEDNESS determines usefulness
INFO MANAGEMENT: databases - Answer DBMS HAS THREE COMPONENTS;
- physical database
- software
- schema (structure/organization)
(use Microsoft if u need example)
INFO MANAGEMENT: data mining - Answer "DATA CAN FIND TRENDS/PATTERNS BUT
CANNOT MAKE DECISIONS FOR PEOPLE"
3 WAYS TO ANALYZE DATA:
- graphs/charts
- use comparisons
- turn it into sentences
MARKETING: functions - Answer distribution,
financing,
marketing information management,
pricing,
product/service management,
promotion,
selling
OPERATIONS; management - Answer DAY 2 DAY FUNCTIONS OF BUSINESS
- varies on industry / business
- communication between operations managers + departments = long term success
OPERATIONS: vs. project management - Answer PROJECT MANAGEMENT = SHORT
TERM ACTIVITIES
5 STEPS;
STUDY GUIDE
COMMUNICATION: channels - Answer DEPENDS ON COMP / INDIVIDUAL
1.)what form?
2.)who are you reaching?
3.)what's company policy? (work culture)
COMMUNICATION: problem-solving - Answer USE PROBLEM SOLVING GROUPS =
VARIED PERSPECTIVES
- include facilitators
-split group into TASK and MAINTENANCE roles
COMMUNICATION: digital - Answer VITAL IN 21st CENTURY BUT HAS RISKS (x2):
1.) employee problems; computer misuse, sharing passwords
- safeguards! (firewalls, virus scanners, ect.)
2.) corporate problems: stolen info, protection of digital assets
COMMUNICATION: social media - Answer MUST BE CLEAR LINE BETWEEN PERSONAL
VS. BUSINESS PLATFORMS
- business; BALANCE information, entertainment and promotion
- personal; inappropriate content can cost you a job
INFO MANAGEMENT: ethics - Answer "WITH INFORMATION COMES RESPONSIBILITY"
TECHNOLOGY: be ethical about OBTAINING and PROTECTING info
- FTC on fair info practice principles
INFO MANAGEMENT: quality of info - Answer THREE MAIN WAYS TO ASSESS:
- authority/credibility
- date
- purpose
, INFO MANAGEMENT: business records - Answer DOCUMENTS OF BIZ'S DEALINGS +
TRANSACTIONS
- can make operations easier
- ACCURACY and COMPLETEDNESS determines usefulness
INFO MANAGEMENT: databases - Answer DBMS HAS THREE COMPONENTS;
- physical database
- software
- schema (structure/organization)
(use Microsoft if u need example)
INFO MANAGEMENT: data mining - Answer "DATA CAN FIND TRENDS/PATTERNS BUT
CANNOT MAKE DECISIONS FOR PEOPLE"
3 WAYS TO ANALYZE DATA:
- graphs/charts
- use comparisons
- turn it into sentences
MARKETING: functions - Answer distribution,
financing,
marketing information management,
pricing,
product/service management,
promotion,
selling
OPERATIONS; management - Answer DAY 2 DAY FUNCTIONS OF BUSINESS
- varies on industry / business
- communication between operations managers + departments = long term success
OPERATIONS: vs. project management - Answer PROJECT MANAGEMENT = SHORT
TERM ACTIVITIES
5 STEPS;
