BOMI - FM Fundamentals exam
questions and answers 2025
quality assessment - answer Facilities management responsibilities
such as evaluating the effectiveness of service, benchmarking,
management of audits, and development of innovative
improvements
What professional aspect of facilities management distinguishes it
from related professions? - answer coordination across
traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity -
answer improve the work environment
three dimensions of quality - answer input, process, and output
What percent of a company's capital assets does the average
facilities department manage? - answer 25%
What do facilities managers engage in to anticipate and respond
appropriately to current and future business trends? - answer
strategic planning
Facilities management responsibilities such as evaluating the
effectiveness of service, benchmarking, management of audits, and
development of innovative improvements are all part of what
function? - answer quality assessment
What professional aspect of facilities management distinguishes it
from related professions? - answer coordination across
traditionally separate disciplinary lines
,What is the best way for a facilities manager to become more
proactive and avoid crisis management? - answer participate in
discussions of the central management issues
How can a facilities manager best improve worker productivity? -
answer improve the work environment
According to TQM/CQI literature, what are the three dimensions of
quality? - answer input, process, and output
What percent of a company's capital assets does the average
facilities department manage? - answer 25 percent
What do facilities managers engage in to anticipate and respond
appropriately to current and future business trends? - answer
strategic planning
In most companies, how are facilities departments viewed? - answer
as overhead
What is the most expensive element of most office and other white-
collar workplaces? - answer people
How can facilities management successfully affect the corporate
mission? - answer by linking asset planning to corporate goals
Define property management - answer The process of maintaining
and creating value in real property consistent with the owner's
objectives and in compliance with the highest standard of
professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real
property for a building owner, developer, or land lord.
,Define asset management - answer Asset management:
Maximizing value to a portfolio of properties from acquisition to
disposition within the objectives defined by the owner. Asset
management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - answer The facility
manager looks from inside the business out to the external
environment of economic forces, the marketplace, corporate
competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive
and prosper in its external environment.
Real property, or outside-in view? - answer A real estate
organization views the facility as a building, a commercial property
designed to produce revenue. The building does not support the
real property business; it is the business.
What do all facilities management functions have aspects of? -
answer strategy and tactics
What facilities activity usually produces the best overall financial
and qualitative performance? - answer devising a good strategy
Define a program. - answer any kind of work activities that the
facilities manager wants specifically to manage and track on an
ongoing basis
Define a project. - answer a set of tasks related to the achievement
of a specific objective
Behind personnel, what is the second largest expense on company
ledgers? - answer facilities
, What is situational analysis? - answer capturing information about
each external element that can have an influence on the facilities
department in the coming year
What is the definition of a capitalized project? - answer projects
that create assets with lasting value
What is the strategy that enables facilities managers to
accommodate rapid changes in space needs? - answer lease
management
What are some tactical activities associated with a strategic
function? - answer construction project management; alteration,
renovation, and workplace installation; and workplace planning,
allocation, and management
What are the two types of tactical activities? - answer Processes
and procedures
What is the work reception center used for? - answer it is the core
of the tactical facilities function and the place customers contact
when they need a facilities service
What defines a service request classified as project work? - answer
when a service request involves multiple trades or skill, changes in
the form or
Who are the individuals most qualified to determine if you are
providing quality service? - answer the customers
In the tactical sense, when does service delivery begin? - answer
when the customer makes a request
questions and answers 2025
quality assessment - answer Facilities management responsibilities
such as evaluating the effectiveness of service, benchmarking,
management of audits, and development of innovative
improvements
What professional aspect of facilities management distinguishes it
from related professions? - answer coordination across
traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity -
answer improve the work environment
three dimensions of quality - answer input, process, and output
What percent of a company's capital assets does the average
facilities department manage? - answer 25%
What do facilities managers engage in to anticipate and respond
appropriately to current and future business trends? - answer
strategic planning
Facilities management responsibilities such as evaluating the
effectiveness of service, benchmarking, management of audits, and
development of innovative improvements are all part of what
function? - answer quality assessment
What professional aspect of facilities management distinguishes it
from related professions? - answer coordination across
traditionally separate disciplinary lines
,What is the best way for a facilities manager to become more
proactive and avoid crisis management? - answer participate in
discussions of the central management issues
How can a facilities manager best improve worker productivity? -
answer improve the work environment
According to TQM/CQI literature, what are the three dimensions of
quality? - answer input, process, and output
What percent of a company's capital assets does the average
facilities department manage? - answer 25 percent
What do facilities managers engage in to anticipate and respond
appropriately to current and future business trends? - answer
strategic planning
In most companies, how are facilities departments viewed? - answer
as overhead
What is the most expensive element of most office and other white-
collar workplaces? - answer people
How can facilities management successfully affect the corporate
mission? - answer by linking asset planning to corporate goals
Define property management - answer The process of maintaining
and creating value in real property consistent with the owner's
objectives and in compliance with the highest standard of
professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real
property for a building owner, developer, or land lord.
,Define asset management - answer Asset management:
Maximizing value to a portfolio of properties from acquisition to
disposition within the objectives defined by the owner. Asset
management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - answer The facility
manager looks from inside the business out to the external
environment of economic forces, the marketplace, corporate
competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive
and prosper in its external environment.
Real property, or outside-in view? - answer A real estate
organization views the facility as a building, a commercial property
designed to produce revenue. The building does not support the
real property business; it is the business.
What do all facilities management functions have aspects of? -
answer strategy and tactics
What facilities activity usually produces the best overall financial
and qualitative performance? - answer devising a good strategy
Define a program. - answer any kind of work activities that the
facilities manager wants specifically to manage and track on an
ongoing basis
Define a project. - answer a set of tasks related to the achievement
of a specific objective
Behind personnel, what is the second largest expense on company
ledgers? - answer facilities
, What is situational analysis? - answer capturing information about
each external element that can have an influence on the facilities
department in the coming year
What is the definition of a capitalized project? - answer projects
that create assets with lasting value
What is the strategy that enables facilities managers to
accommodate rapid changes in space needs? - answer lease
management
What are some tactical activities associated with a strategic
function? - answer construction project management; alteration,
renovation, and workplace installation; and workplace planning,
allocation, and management
What are the two types of tactical activities? - answer Processes
and procedures
What is the work reception center used for? - answer it is the core
of the tactical facilities function and the place customers contact
when they need a facilities service
What defines a service request classified as project work? - answer
when a service request involves multiple trades or skill, changes in
the form or
Who are the individuals most qualified to determine if you are
providing quality service? - answer the customers
In the tactical sense, when does service delivery begin? - answer
when the customer makes a request
