TEST BANK Operations and Supply Chain Management, 17th Edition by Jacobs and Chase all Chapters 1-22 Covered

TEST BANK
Operations and Supply Chain Management, 17th Edition
by Jacobs and Chase all Chapters 1-22 Covered

, • TABLE OF CONTENTS
x x




Chapterx1:xIntroduction

Chapterx2:xStrategy

Chapterx3:xDesignxofxProductsxandxServices

Chapterx4:xProjects

Chapterx5:xStrategicxCapacityxManagement

Chapterx6:xLearningxCurves

Chapterx7:xManufacturingxProcesses

Chapterx8:xFacilityxLayout

Chapterx9:xServicexProcesses

Chapterx10:xWaitingxLinexAnalysisxandxSimulation

Chapterx11:xProcessxDesignxandxAnalysis

Chapterx12:xQualityxManagement

Chapterx13:xStatisticalxQualityxControl

Chapterx14:xLeanxSupplyxChains

Chapterx15:xLogisticsxandxDistributionxManagement

Chapterx16:xGlobalxSourcingxandxProcurement

Chapterx17:xThexInternetxofxThingsxandxERP

Chapterx18:xForecasting

Chapterx19:xSalesxandxOperationsxPlanning

Chapterx20:xInventoryxManagement

Chapterx21:xMaterialxRequirementsxPlanning

Chapterx22:xWorkcenterxScheduling

,Chapter 01 x x




Efficiencyxmeansxdoingxthexrightxthingsxtoxcreatexthexmostxvaluexforxthexcompany.

FALSE

Efficiencyxmeansxdoingxsomethingxatxthexlowestxpossiblexcost.

1. Effectivenessxmeansxdoingxthexrightxthingsxtoxcreatexthexmostxvaluexforxthexcompany.

TRUE

Effectivenessxmeansxdoingxthexrightxthingsxtoxcreatexthexmostxvaluexforxthexcompany.

AACSB:xAnalyticalxThinking
Blooms:xRemember
xDifficulty:x1xEas
y
LearningxObjective:x01-
04xEvaluatexthexefficiencyxofxaxfirm.xTopic:
xEfficiency,xEffectiveness,xandxValue



2. Axdoctorxcompletesxaxsurgicalxprocedurexonxaxpatientxwithoutxerror.xThexpatientxdiesxanyway.xInxoperationsxmanagementxterms,xwex
couldxreferxtoxthisxdoctorxasxbeingxefficientxbutxnotxeffective.

TRUE

Efficiencyxmeansxdoingxsomethingxatxthexlowestxpossiblexcost.xEffectivenessxmeansxdoingxthexrightxthingsxtoxcreatexthexmostxvalue.xThex
doctorxperformedxthexsurgeryxwithoutxerror.xBecausexthexpatientxdied,xnoxvaluex wasxcreated.

AACSB:xAnalyticalxThinking
Blooms:xAnalyze
xDifficulty:x2xMediu
m
LearningxObjective:x01-
04xEvaluatexthexefficiencyxofxaxfirm.xTopic:
xEfficiency,xEffectiveness,xandxValue



3. Axworkerxcanxbexefficientxwithoutxbeingxeffective.

TRUE

Efficiencyxmeansxdoingxsomethingxatxthexlowestxpossiblexcost.xEffectivenessxmeansxdoingxthexrightxthingsxtoxcreatexthexmostxvalue.xThes
exarexdifferentxthings.

AACSB:xAnalyticalxThinkin
gxBlooms:xUnderstan
dxDifficulty:x2xMediu
m
LearningxObjective:x01-
04xEvaluatexthexefficiencyxofxaxfirm.xTopic:
xEfficiency,xEffectiveness,xandxValue

, 4. Axprocessxcanxbexeffectivexwithoutxbeingxefficient.

TRUE

Often,xmaximizingxeffectivenessxandxefficiencyxatxthexsamextimexcreatesxconflictxbetweenxthextwoxgoals.x"Beingxefficient"xatxthexcusto
merxservicexcounterxatxaxlocalxstorexorxbankxmeansxusingxthex fewestxnumberxofxclerksxpossiblexatxthexcounter.xBeingxeffective,xthough,xm
eansxminimizingxthexamountxofxtimexcustomersxneedxtoxwaitxinxline.

AACSB:xAnalyticalxThinkin
gxBlooms:xUnderstan
dxDifficulty:x2xMediu
m
LearningxObjective:x01-
04xEvaluatexthexefficiencyxofxaxfirm.xTopic:
xEfficiency,xEffectiveness,xandxValue



5. Operationsxandxsupplyxchainxmanagementxisxdefinedxasxthexdesign,xoperation,xandximprovementxofxthexsystemsxthatxcreatexandx
deliverxthex firm'sxprimaryxproductsxandxservices.

TRUE

Operationsxandxsupplyxchainxmanagementxisxdefinedxasxthexdesign,xoperation,xandximprovementxofxthexsystemsxthatxcreatexandxdeliverx
thexfirm'sxprimaryxproductsxandxservices.

AACSB:xAnalyticalxThinking
Blooms:xRemember
xDifficulty:x1xEas
y
LearningxObjective:x01-01xIdentifyxthexelementsxofxoperationsxandxsupplyxchainxmanagement.x(OSCM)
Topic:xWhatxIsxOperationsxandxSupplyxChainxManagement?

6. Thextermx"value"xrefersxtoxthexrelationshipxbetweenxqualityxandxthexpricexpaidxbyxthexconsumer.

TRUE

Relatedxtoxefficiencyxandxeffectivenessxisxthexconceptxofxvalue,xwhichxcanxbexmetaphoricallyxdefinedxasxqualityxdividedxbyxprice.

AACSB:xAnalyticalxThinking
Blooms:xRemember
xDifficulty:x1xEas
y
LearningxObjective:x01-
04xEvaluatexthexefficiencyxofxaxfirm.xTopic:
xEfficiency,xEffectiveness,xandxValue



7. Attemptingxtoxbalancexthexdesirextoxefficientlyxusexresourcesxwhilexprovidingxaxhighlyxeffectivexservicexmayxcreatexconflictxbetweenx
thextwoxgoals.

TRUE

Oftenxmaximizingxeffectivenessxandxefficiencyxatxthexsamextimexcreatesxconflictxbetweenxthextwoxgoals.

AACSB:xAnalyticalxThinking
Blooms:xAnalyz
exDifficulty: x1xEa
sy
LearningxObjective:x01-
04xEvaluatexthexefficiencyxofxaxfirm.xTopic:
xEfficiency,xEffectiveness,xandxValue