NUR 300 Exam Questions And Correct Answers
Communication failure - ANSWER what is one of the top 3 causes in 60%
of unexpected death or permanent loss of function?
communication failiure - ANSWER what at fault for 80% of serious preventable adverse
events?
medial errors
delays in treatment
surgical complications - ANSWER what are the outcomes of communication failures?
threats to patient safety and legal issues - ANSWER Other than medical errors, delays in
treatment and surgical complications what else could happen as a result of
communication errors?
clinical effectiveness and job satisfaction - ANSWER What is enhanced by effective
communication and teamwork?
incidents of sexual harassment, confrontations and affects quality of care and patient
outcomes. - ANSWER What does poor communication lead to?
intentional and interactive
key interprofessional collaborative practice
it involves at least two people, but can involve more
verbal and nonverbal communication
sender delivery--recipient received - ANSWER what is comminication
,active listening - ANSWER what is more important than the way you communicate when
dealing with a patient?
non-verbal communication - ANSWER what type of communication are we losing?
make sure that the message you are sending is the message that is being received from
whoever it is you are speaking to. - ANSWER what is important to check when you are
communicating.
personal
environment
relationship - ANSWER what are the 3 factors in communication
values
culture
attitudes
beliefs - ANSWER what are the 4 personal factors of communication
personal values and expectations
personality differences
hierarchies
disruptive behaviors
culture and ethnicity
gender
rivalries
language and jargon - ANSWER name a couple barriers to communication
physician and nurses - ANSWER who are the biggest offenders in the problem of
communication
, interpretation is not guaranteed; every message is subject to interpretation - ANSWER
why is communication not a mere transfer of information from one person to another
language
pace
tone
delivery - ANSWER what are examples of verbal communication
appearance
body positioning
facial expression - ANSWER what are examples of non-verbal communication
concerned, uncomfortable, safety issue - ANSWER what are the CUS words
they are used to get a persons attention - ANSWER what are the CUS words used for
•It's a tool for coordination of efforts and achieving team objectives / goals.
•
•Provides a vehicle for information exchange.
•
•Facilitates relationships among team members.
•
•Cooperation within a team often produces stable patterns of team communication. -
ANSWER why is communication important for teams?
-Open communication
Communication failure - ANSWER what is one of the top 3 causes in 60%
of unexpected death or permanent loss of function?
communication failiure - ANSWER what at fault for 80% of serious preventable adverse
events?
medial errors
delays in treatment
surgical complications - ANSWER what are the outcomes of communication failures?
threats to patient safety and legal issues - ANSWER Other than medical errors, delays in
treatment and surgical complications what else could happen as a result of
communication errors?
clinical effectiveness and job satisfaction - ANSWER What is enhanced by effective
communication and teamwork?
incidents of sexual harassment, confrontations and affects quality of care and patient
outcomes. - ANSWER What does poor communication lead to?
intentional and interactive
key interprofessional collaborative practice
it involves at least two people, but can involve more
verbal and nonverbal communication
sender delivery--recipient received - ANSWER what is comminication
,active listening - ANSWER what is more important than the way you communicate when
dealing with a patient?
non-verbal communication - ANSWER what type of communication are we losing?
make sure that the message you are sending is the message that is being received from
whoever it is you are speaking to. - ANSWER what is important to check when you are
communicating.
personal
environment
relationship - ANSWER what are the 3 factors in communication
values
culture
attitudes
beliefs - ANSWER what are the 4 personal factors of communication
personal values and expectations
personality differences
hierarchies
disruptive behaviors
culture and ethnicity
gender
rivalries
language and jargon - ANSWER name a couple barriers to communication
physician and nurses - ANSWER who are the biggest offenders in the problem of
communication
, interpretation is not guaranteed; every message is subject to interpretation - ANSWER
why is communication not a mere transfer of information from one person to another
language
pace
tone
delivery - ANSWER what are examples of verbal communication
appearance
body positioning
facial expression - ANSWER what are examples of non-verbal communication
concerned, uncomfortable, safety issue - ANSWER what are the CUS words
they are used to get a persons attention - ANSWER what are the CUS words used for
•It's a tool for coordination of efforts and achieving team objectives / goals.
•
•Provides a vehicle for information exchange.
•
•Facilitates relationships among team members.
•
•Cooperation within a team often produces stable patterns of team communication. -
ANSWER why is communication important for teams?
-Open communication
