CFI ORAL EXAM GUIDE (MICHAEL D.
HAYES)QUESTIONS WITH COMPLETE
ANSWERS
What yyare yydefense yymechanisms? yy- yyAnswer yyDefense yymechanisms yyare
yysubconscious, yyego-protecting yyreactions yyto yyunpleasant yysituations. yyThey yysoften
yyfeelings yyof yyfailure, yyalleviate yyfeelings yyof yyguilt, yyhelp yyan yyindividual yycope yywith
yyreality, yyand yyprotect yyone's yyself yyimage.
Explain yythe yyeight yycommon yydefense yymechanisms yythat yymay yyapply yyto yystudents
yy- yyAnswer yyDenial
Repression yy
Displacement yy
Rationalization
Fantasy yy
Compensation yy
Projection yy
Reaction yyFormation
What yyis yythe yydefinition yyof yyHuman yybehavior yy- yyAnswer yyHuman yybehavior yyis
yythe yyproduct yyof yyfactors yythat yycause yypeople yyto yyact yyin yypredictable yyways. yyIt
yycan yyalso yybe yydefined yyas yythe yyresult yyof yyan yyattempt yyto yysatisfy yycertain
yyneeds
Control yyof yyhuman yybehavior yyinvolves yyunderstanding yyhuman yyneeds. yyWhat yyare
yythese yybasic yyneeds, yyand yyhow yyare yythey yyimportant yyto yythe yyinstructor-student
yyrelationship? yy- yyAnswer yyPSBECAS
Physiological
The yyneed yyfor yyair, yyfood, yyand yywater
Security
The yyneed yyto yyfeel yysafe
,Belonging
The yyneed yyof yyassociation
Esteem
The yyneed yyof yyself-respect yyand yyrespect yyfrom yyothers
Cognitive
The yyneed yyto yyunderstand yywhat yyis yygoing yyon
Aesthetic
Needs yyconnect yydirectly yywith yyhuman yyemotions
Self-Actualization
A yyperson's yyneed yyto yybe yyand yydo yythat yywhich yythe yyperson yywas yy"born yyto yydo"
What yyis yythe yydefinition yyof yyanxiety yyand yywhy yyis yya yystudents yyanxiety yya
yyconcern yyto yyan yyinstructor yy- yyAnswer yyAnxiety yyis yya yyfeeling yyof yyworry,
yynervousness, yyor yyunease, yyoften yyabout yysomething yythat yyis yygoing yyto yyhappen yy
— yytypically yysomething yywith yyan yyuncertain yyoutcome. yyIt yyresults yyfrom yythe yyfear
yyof yyanything, yyreal yyor yyimagined, yythat yythreatens yythe yyperson yywho yyexperiences
yyit, yyand yymay yyhave yya yypotent yyeffect yyon yyactions yyand yythe yyability yyto yylearn
yyfrom yyperceptions.
How yycan yyan yyinstructor yyhelp yystudents yycounter yytheir yyanxieties yy- yyAnswer
yyAnxiety yycan yybe yycountered yyby yyreinforcing yythe yystudent's yyenjoyment yyof yyflying
yyand yyby yyteaching yythem yyto yycope yywith yytheir yyfears yy- yytreat yyfears yyas yya
yynormal yyreaction. yyInstructors yyshould yyintroduce yycertain yytypes yyof yyoperations
yyand yymaneuvers yywith yycare, yyso yythat yystudents yyknow yywhat yyto yyexpect, yyand
yyhow yyto yyreact.
What yyare yyseveral yyexamples yyboth yyof yya yystudent'a yynormal yyreactions yyand
yyabnormal yyreactions yyto yystress? yy- yyAnswer yyNormal yyReactions- yyrespond yyrapidly
yyand yyexactly yywithin yythe yylimits yyof yytheir yyexperience yyand yytraining; yythe
yyindividual yythings yyrationally, yyacts yyrapidly, yyand yyis yyextremely yysensitive yyto yyall
yyaspects yyof yytheir yysurroundings
Abnormal yyreactions- yythe yyresponse yyto yyanxiety yyor yystress yymay yybe yycompletely
yyabsent yyor yyat yyleast yyinadequate; yyresponse yymay yybe yyRandom yyor yyillogical yyor
yymay yybe yymore yythan yyis yycalled yyfor yyby yythe yysituation
What yyare yythe yythree yybasic yyelements yyof yycommunication yy- yyAnswer yySource yy-
yySpeaker, yywriter, yyor yyinstructor
Symbols yy- yywords yyor yysigns
, Receiver yy- yylistener, yyreader, yyor yystudent
Explain yythe yythree yycharacteristics yythe yyinstructors yymust yyunderstand yyabout yytheir
yystudents yybefore yyaffective yycommunication yycan yytake yyplace yy- yyAnswer yyAAE
Abilities- yyinstructor yyneeds yyto yydetermine yythe yyabilities yyof yythe yystudent yyin yyorder
yyto yyproperly yycommunicate
Attitudes-the yyattitudes yythat yystudents yyexhibit yymay yyindicate yyresistance,
yywillingness, yyor yypassive yyneutrality
Experiences-student yyexperience, yybackground, yyand yyeducational yylevel. yyDetermine
yythe yyapproach yyan yyinstructor yytakes.
What yyare yythe yybarriers yyto yyeffective yycommunication? yy- yyAnswer yy(COIL)
Confusion yybetween yysymbol yyand yysymbolized yyobject
Overuse yyof yyabstractions
Interference
Lack yyof yycommon yyexperience
How yycan yyflight yyinstructors yydevelop yytheir yyinstructional yycommunication yyskills? yy-
yyAnswer yyRole yyPlaying
Instructional yyCommunication
Listening yy
Questioning yy
Instructional yyEnhancement
Name yyseveral yytechniques yyinstructors yycan yyuse yyto yybecome yybetter yyat yylistening
yyto yytheir yystudents. yy- yyAnswer yyDo yynot yyinterrupt
Do yynot yyjudge
Think yybefore yyanswering
HAYES)QUESTIONS WITH COMPLETE
ANSWERS
What yyare yydefense yymechanisms? yy- yyAnswer yyDefense yymechanisms yyare
yysubconscious, yyego-protecting yyreactions yyto yyunpleasant yysituations. yyThey yysoften
yyfeelings yyof yyfailure, yyalleviate yyfeelings yyof yyguilt, yyhelp yyan yyindividual yycope yywith
yyreality, yyand yyprotect yyone's yyself yyimage.
Explain yythe yyeight yycommon yydefense yymechanisms yythat yymay yyapply yyto yystudents
yy- yyAnswer yyDenial
Repression yy
Displacement yy
Rationalization
Fantasy yy
Compensation yy
Projection yy
Reaction yyFormation
What yyis yythe yydefinition yyof yyHuman yybehavior yy- yyAnswer yyHuman yybehavior yyis
yythe yyproduct yyof yyfactors yythat yycause yypeople yyto yyact yyin yypredictable yyways. yyIt
yycan yyalso yybe yydefined yyas yythe yyresult yyof yyan yyattempt yyto yysatisfy yycertain
yyneeds
Control yyof yyhuman yybehavior yyinvolves yyunderstanding yyhuman yyneeds. yyWhat yyare
yythese yybasic yyneeds, yyand yyhow yyare yythey yyimportant yyto yythe yyinstructor-student
yyrelationship? yy- yyAnswer yyPSBECAS
Physiological
The yyneed yyfor yyair, yyfood, yyand yywater
Security
The yyneed yyto yyfeel yysafe
,Belonging
The yyneed yyof yyassociation
Esteem
The yyneed yyof yyself-respect yyand yyrespect yyfrom yyothers
Cognitive
The yyneed yyto yyunderstand yywhat yyis yygoing yyon
Aesthetic
Needs yyconnect yydirectly yywith yyhuman yyemotions
Self-Actualization
A yyperson's yyneed yyto yybe yyand yydo yythat yywhich yythe yyperson yywas yy"born yyto yydo"
What yyis yythe yydefinition yyof yyanxiety yyand yywhy yyis yya yystudents yyanxiety yya
yyconcern yyto yyan yyinstructor yy- yyAnswer yyAnxiety yyis yya yyfeeling yyof yyworry,
yynervousness, yyor yyunease, yyoften yyabout yysomething yythat yyis yygoing yyto yyhappen yy
— yytypically yysomething yywith yyan yyuncertain yyoutcome. yyIt yyresults yyfrom yythe yyfear
yyof yyanything, yyreal yyor yyimagined, yythat yythreatens yythe yyperson yywho yyexperiences
yyit, yyand yymay yyhave yya yypotent yyeffect yyon yyactions yyand yythe yyability yyto yylearn
yyfrom yyperceptions.
How yycan yyan yyinstructor yyhelp yystudents yycounter yytheir yyanxieties yy- yyAnswer
yyAnxiety yycan yybe yycountered yyby yyreinforcing yythe yystudent's yyenjoyment yyof yyflying
yyand yyby yyteaching yythem yyto yycope yywith yytheir yyfears yy- yytreat yyfears yyas yya
yynormal yyreaction. yyInstructors yyshould yyintroduce yycertain yytypes yyof yyoperations
yyand yymaneuvers yywith yycare, yyso yythat yystudents yyknow yywhat yyto yyexpect, yyand
yyhow yyto yyreact.
What yyare yyseveral yyexamples yyboth yyof yya yystudent'a yynormal yyreactions yyand
yyabnormal yyreactions yyto yystress? yy- yyAnswer yyNormal yyReactions- yyrespond yyrapidly
yyand yyexactly yywithin yythe yylimits yyof yytheir yyexperience yyand yytraining; yythe
yyindividual yythings yyrationally, yyacts yyrapidly, yyand yyis yyextremely yysensitive yyto yyall
yyaspects yyof yytheir yysurroundings
Abnormal yyreactions- yythe yyresponse yyto yyanxiety yyor yystress yymay yybe yycompletely
yyabsent yyor yyat yyleast yyinadequate; yyresponse yymay yybe yyRandom yyor yyillogical yyor
yymay yybe yymore yythan yyis yycalled yyfor yyby yythe yysituation
What yyare yythe yythree yybasic yyelements yyof yycommunication yy- yyAnswer yySource yy-
yySpeaker, yywriter, yyor yyinstructor
Symbols yy- yywords yyor yysigns
, Receiver yy- yylistener, yyreader, yyor yystudent
Explain yythe yythree yycharacteristics yythe yyinstructors yymust yyunderstand yyabout yytheir
yystudents yybefore yyaffective yycommunication yycan yytake yyplace yy- yyAnswer yyAAE
Abilities- yyinstructor yyneeds yyto yydetermine yythe yyabilities yyof yythe yystudent yyin yyorder
yyto yyproperly yycommunicate
Attitudes-the yyattitudes yythat yystudents yyexhibit yymay yyindicate yyresistance,
yywillingness, yyor yypassive yyneutrality
Experiences-student yyexperience, yybackground, yyand yyeducational yylevel. yyDetermine
yythe yyapproach yyan yyinstructor yytakes.
What yyare yythe yybarriers yyto yyeffective yycommunication? yy- yyAnswer yy(COIL)
Confusion yybetween yysymbol yyand yysymbolized yyobject
Overuse yyof yyabstractions
Interference
Lack yyof yycommon yyexperience
How yycan yyflight yyinstructors yydevelop yytheir yyinstructional yycommunication yyskills? yy-
yyAnswer yyRole yyPlaying
Instructional yyCommunication
Listening yy
Questioning yy
Instructional yyEnhancement
Name yyseveral yytechniques yyinstructors yycan yyuse yyto yybecome yybetter yyat yylistening
yyto yytheir yystudents. yy- yyAnswer yyDo yynot yyinterrupt
Do yynot yyjudge
Think yybefore yyanswering
