CMN 003V EXAM 1
active listening - Answer -a person's willingness and ability to hear and understand
channel - Answer -the means by which a message is communicated; a type of pathway
cognitive complexity - Answer -ability to consider a variety of explanations and understand a given
situation in multiple ways
communication competence - Answer -the ability to communicate in ways that are effective and
appropriate in a given situation
content dimension - Answer -Consists of the literal information being communicated by the message
ex: "The printers out of paper" → there is no paper in the printer
context - Answer -the physical and psychological environment in which you message is communicated
decode - Answer -interpreting a message
downward communication - Answer -superiors to subordinates
,dynamic - Answer -constantly changing and evolving as ppl send, receive, and interpret messages from
multiple sources
emotional intelligence - Answer -ability to understand, express, and manage emotions, and to use
emotion to facilitate thought
empathy - Answer -skill at identifying and feeling what others around you are feeling
encode - Answer -put idea into the form of language/behavior that your receiver understands
Emotional Quotient (EQ) - Answer -a person's level of emotional intelligence
ethics - Answer -guides us in judging whether something is morally right or wrong
explicit rules - Answer -someone has clearly articulated these as direct expectations for communicative
behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside company
feedback - Answer -a receivers various verbal and nonvberal reactions to a message
formal professional networks - Answer -generally have clear lines of authority and reporting structures,
shoulder standard sets of responsibilities, and require accountability to other network members
formality - Answer -ceremonious quality; ceremonious adherence to rules; something done just for
form's sake;
Ex. mere formality
implicit rules - Answer -rules that almost everyone in a certain social group knows and follows even
though no one has formally expressed them
ex: having unspoken rule not to talk about salary
, informal professional networks - Answer -consist of voluntarily professional connections (friendships w
coworkers) rather than formal reporting structures
language - Answer -structured system of symbols used for communicating meaning
lateral (horizontal) communication - Answer -among peers/colleagues with relatively equal positions
message - Answer -verbal/nonverbal behaviors to which people give meaning
Metacommunication - Answer -communication about communication; used to avoid misunderstanding
and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - Answer -anything that interferes with a receivers ability to understand the message; physical,
psychological, physiological
nonverbal communication - Answer -includes behaviors and characteristics that convey meaning
without the use of words
post-trust era - Answer -people view businesses as operating against the public's best interest and
employees view leaders and colleagues skeptically
rapport - Answer -sense of harmony, goodwill, and caring among ppl
receiver - Answer -person who will decode the message
relational dimension - Answer -many messages carry signals about the nature of the relationship in
which they are shared
active listening - Answer -a person's willingness and ability to hear and understand
channel - Answer -the means by which a message is communicated; a type of pathway
cognitive complexity - Answer -ability to consider a variety of explanations and understand a given
situation in multiple ways
communication competence - Answer -the ability to communicate in ways that are effective and
appropriate in a given situation
content dimension - Answer -Consists of the literal information being communicated by the message
ex: "The printers out of paper" → there is no paper in the printer
context - Answer -the physical and psychological environment in which you message is communicated
decode - Answer -interpreting a message
downward communication - Answer -superiors to subordinates
,dynamic - Answer -constantly changing and evolving as ppl send, receive, and interpret messages from
multiple sources
emotional intelligence - Answer -ability to understand, express, and manage emotions, and to use
emotion to facilitate thought
empathy - Answer -skill at identifying and feeling what others around you are feeling
encode - Answer -put idea into the form of language/behavior that your receiver understands
Emotional Quotient (EQ) - Answer -a person's level of emotional intelligence
ethics - Answer -guides us in judging whether something is morally right or wrong
explicit rules - Answer -someone has clearly articulated these as direct expectations for communicative
behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside company
feedback - Answer -a receivers various verbal and nonvberal reactions to a message
formal professional networks - Answer -generally have clear lines of authority and reporting structures,
shoulder standard sets of responsibilities, and require accountability to other network members
formality - Answer -ceremonious quality; ceremonious adherence to rules; something done just for
form's sake;
Ex. mere formality
implicit rules - Answer -rules that almost everyone in a certain social group knows and follows even
though no one has formally expressed them
ex: having unspoken rule not to talk about salary
, informal professional networks - Answer -consist of voluntarily professional connections (friendships w
coworkers) rather than formal reporting structures
language - Answer -structured system of symbols used for communicating meaning
lateral (horizontal) communication - Answer -among peers/colleagues with relatively equal positions
message - Answer -verbal/nonverbal behaviors to which people give meaning
Metacommunication - Answer -communication about communication; used to avoid misunderstanding
and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - Answer -anything that interferes with a receivers ability to understand the message; physical,
psychological, physiological
nonverbal communication - Answer -includes behaviors and characteristics that convey meaning
without the use of words
post-trust era - Answer -people view businesses as operating against the public's best interest and
employees view leaders and colleagues skeptically
rapport - Answer -sense of harmony, goodwill, and caring among ppl
receiver - Answer -person who will decode the message
relational dimension - Answer -many messages carry signals about the nature of the relationship in
which they are shared
