Dispatch Practice Test Questions and Answers
________________________ during a call clarifies content and demonstrates you have
listened and understood. - ANSWER-c. Paraphrasing
________________________ is a feature which automatically displays the telephone
number of the caller and the address or location from where the call was made. -
ANSWER-automatic location identification
________________________ is a legally enforced responsibility to pay damages for
one's wrongful conduct. - ANSWER-c. Liability
________________________ is a method of responding to a telephone request for
emergency services by which a public safety answering point decides on the proper
action to be taken and dispatches, when necessary, the appropriate emergency service
unit.
Select one: - ANSWER-dispatch
________________________ is a monetary compensation to the injured person(s),
which is determined by the court but paid by the person(s) who committed the wrong. -
ANSWER-a. Damages
________________________ is a private or civil wrong, for which the court will provide
a remedy in the form of an action for damages. - ANSWER-tort
________________________ is failure to do what a reasonable person would do; or
exercise the level of care required by law. - ANSWER-negligence
"I want to help, but you're really starting to scare me," is an example of the active
listening technique ________________________. - ANSWER-"I" messages
"You sound really angry about that," is an example of ________________________, an
active listening technique. - ANSWER-c. Emotional labeling
A method for reducing exposure to liability includes having high public expectations.
These expectations include:
- Quality of service
- Improved customer service
- ________________________ - ANSWER-prioritizing calls
A powerful tool for effective communication is ________________________. This is
demonstrated by using a calm and soothing manner when talking with a caller. -
ANSWER-tone of voice
A radio dispatcher may have to ________________________. - ANSWER-respond to
multiple incidents at the same time
, A radio dispatcher will need to know whether to dispatch a call to Police, Fire, or EMS,
as well as ________________________. - ANSWER-know some medical terminology
A telecommunicator should be able to describe the ________________________ of a
wired telephone system. - ANSWER-general configuration
A telecommunicator should be able to distinguish between the mechanics of a portable
handset versus a cellular phone, and their effects on ________________________. -
ANSWER-911 calls
A telecommunicator should be able to identify the Basic and Enhanced
________________________ system. - ANSWER-911 calls
A telecommunicator transmits public safety information on a frequency regulated by the
________________________. - ANSWER-federal communications commission
A telecommunicator will be able to demonstrate the methods for using
________________________ and recorders. - ANSWER-MAPS
A telecommunicator will be able to identify the requirements of the ADA involving public
safety and emergency telecommunications, including:
1. The ADA and public safety
2. The ADA and the 9-1-1 system
3. State requirements
4. ________________________ - ANSWER-your department policies and procedures
A telecommunicator will be able to identity incoming ________________________text
calls. - ANSWER-tty
ADA stands for ________________________. - ANSWER-Americans with disabilities
act
An emergency is the occurrence or imminent threat of: - ANSWER-A combination of
any factor listed above
An environmental stressor can include: - ANSWER-extreme temperatures
An important goal of a telecommunicator is to buy time. Reason(s) to buy time include: -
ANSWER-decreases emotion
Being knowledgeable about FCC requirements includes knowing the
________________________. - ANSWER-Radio frequencies for department/call
centers
CAD stands for ________________________. - ANSWER-computer aided dispatch
________________________ during a call clarifies content and demonstrates you have
listened and understood. - ANSWER-c. Paraphrasing
________________________ is a feature which automatically displays the telephone
number of the caller and the address or location from where the call was made. -
ANSWER-automatic location identification
________________________ is a legally enforced responsibility to pay damages for
one's wrongful conduct. - ANSWER-c. Liability
________________________ is a method of responding to a telephone request for
emergency services by which a public safety answering point decides on the proper
action to be taken and dispatches, when necessary, the appropriate emergency service
unit.
Select one: - ANSWER-dispatch
________________________ is a monetary compensation to the injured person(s),
which is determined by the court but paid by the person(s) who committed the wrong. -
ANSWER-a. Damages
________________________ is a private or civil wrong, for which the court will provide
a remedy in the form of an action for damages. - ANSWER-tort
________________________ is failure to do what a reasonable person would do; or
exercise the level of care required by law. - ANSWER-negligence
"I want to help, but you're really starting to scare me," is an example of the active
listening technique ________________________. - ANSWER-"I" messages
"You sound really angry about that," is an example of ________________________, an
active listening technique. - ANSWER-c. Emotional labeling
A method for reducing exposure to liability includes having high public expectations.
These expectations include:
- Quality of service
- Improved customer service
- ________________________ - ANSWER-prioritizing calls
A powerful tool for effective communication is ________________________. This is
demonstrated by using a calm and soothing manner when talking with a caller. -
ANSWER-tone of voice
A radio dispatcher may have to ________________________. - ANSWER-respond to
multiple incidents at the same time
, A radio dispatcher will need to know whether to dispatch a call to Police, Fire, or EMS,
as well as ________________________. - ANSWER-know some medical terminology
A telecommunicator should be able to describe the ________________________ of a
wired telephone system. - ANSWER-general configuration
A telecommunicator should be able to distinguish between the mechanics of a portable
handset versus a cellular phone, and their effects on ________________________. -
ANSWER-911 calls
A telecommunicator should be able to identify the Basic and Enhanced
________________________ system. - ANSWER-911 calls
A telecommunicator transmits public safety information on a frequency regulated by the
________________________. - ANSWER-federal communications commission
A telecommunicator will be able to demonstrate the methods for using
________________________ and recorders. - ANSWER-MAPS
A telecommunicator will be able to identify the requirements of the ADA involving public
safety and emergency telecommunications, including:
1. The ADA and public safety
2. The ADA and the 9-1-1 system
3. State requirements
4. ________________________ - ANSWER-your department policies and procedures
A telecommunicator will be able to identity incoming ________________________text
calls. - ANSWER-tty
ADA stands for ________________________. - ANSWER-Americans with disabilities
act
An emergency is the occurrence or imminent threat of: - ANSWER-A combination of
any factor listed above
An environmental stressor can include: - ANSWER-extreme temperatures
An important goal of a telecommunicator is to buy time. Reason(s) to buy time include: -
ANSWER-decreases emotion
Being knowledgeable about FCC requirements includes knowing the
________________________. - ANSWER-Radio frequencies for department/call
centers
CAD stands for ________________________. - ANSWER-computer aided dispatch
