ServiceNow CIS - SAM (Software Asset
Management) UPDATED Actual Exam
Questions and CORRECT Answers
The user's manager must approve or decline the reclamation. - CORRECT ANSWER- ✔✔A
user is notified their software install has been flagged for reclamation. The user declines
approval. What is the next step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - CORRECT ANSWER- ✔✔Which default role has access to the Software Asset
application, but has limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 - CORRECT ANSWER- ✔✔Which of the following
is NOT a valid entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user - CORRECT ANSWER- ✔✔By default, which ServiceNow role can view
reconciliation results?
a) sam_reconcile_user
b) sam_user
,c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs - CORRECT ANSWER- ✔✔Which of the following
remediation options may be available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations - CORRECT ANSWER- ✔✔In addition to creating a new
purchase order for software licenses, additional remediation options are available in Software
Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount - CORRECT ANSWER- ✔✔Which of the following calculations
are provided for publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
, c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - CORRECT ANSWER- ✔✔The license metric field is by default,
displayed on which record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - CORRECT ANSWER- ✔✔Which of the following is an invalid software
normalization status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual - CORRECT ANSWER- ✔✔What are three ways to get
software asset data into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
Optimize spend
Support software audits - CORRECT ANSWER- ✔✔The goals of SAM are
Management) UPDATED Actual Exam
Questions and CORRECT Answers
The user's manager must approve or decline the reclamation. - CORRECT ANSWER- ✔✔A
user is notified their software install has been flagged for reclamation. The user declines
approval. What is the next step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - CORRECT ANSWER- ✔✔Which default role has access to the Software Asset
application, but has limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 - CORRECT ANSWER- ✔✔Which of the following
is NOT a valid entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user - CORRECT ANSWER- ✔✔By default, which ServiceNow role can view
reconciliation results?
a) sam_reconcile_user
b) sam_user
,c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs - CORRECT ANSWER- ✔✔Which of the following
remediation options may be available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations - CORRECT ANSWER- ✔✔In addition to creating a new
purchase order for software licenses, additional remediation options are available in Software
Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount - CORRECT ANSWER- ✔✔Which of the following calculations
are provided for publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
, c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - CORRECT ANSWER- ✔✔The license metric field is by default,
displayed on which record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - CORRECT ANSWER- ✔✔Which of the following is an invalid software
normalization status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual - CORRECT ANSWER- ✔✔What are three ways to get
software asset data into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
Optimize spend
Support software audits - CORRECT ANSWER- ✔✔The goals of SAM are
