Customer Service NRF Questions and Correct Answers | Latest Update

Best Grades | Must Pass | Latest Update | Correct Answers | 2024/ 2025


Customer Service NRF Questions and
Correct Answers | Latest Update
Active Listening


 A structured form of listening and responding that focuses attention on the

speaker.

 The listener must pay attention to the speaker

 Repeat in own words what he/she thinks the speaker said




Benefits


 Advantages or rewards of product features




Closed Ended Question


 Questions that evoke one-word answers

 May I help you? NO

 Closed ended questions begin with:

 Do?

 Will?

 Can?




Customer Service




~ 1 ~ for inquiry mail me @

, Best Grades | Must Pass | Latest Update | Correct Answers | 2024/ 2025

 The acting of taking care of the customer's needs by providing and

delivering professional, helpful, high quality service and assistance before,

during and after the customer's requirements are met.




Features


 Those things that are physical in nature

Color, size


Appeal to the senses


Touch, taste, smell, sight and hearin




Open Ended Questions


 Questions that can not be answered with a yes or no

Questions that begin with the words:


Who?


What?


When?


How?


Why?




Personal Needs


~ 1 ~ for inquiry mail me @