2024/ 2025 | © copyright | This work may not be copied for profit gain Excel!
Proserve Certification Questions and
Answers | Latest Update
what is a primary provider
✓ have direct contact with patrons; security staff monitor customers upon
arrival or departure, observe their behaviour and may see liquor being
hidden
what roles are primary providers
✓ Bartenders, servers, greeters, hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the sampling
of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider
1 | P a g e | G r a d e A + | 2 0 0 2 5
,2024/ 2025 | © copyright | This work may not be copied for profit gain Excel!
✓ do not sell, serve or deliver liquor, but they do work at places where
liquor is served or sold; they do not usually have direct contact with
patrons
what roles are secondary providers
✓ Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC
✓ Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor
✓ beverages that are intended for human consumption containing over 1%
alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
1 | P a g e | G r a d e A + | 2 0 0 2 5
, 2024/ 2025 | © copyright | This work may not be copied for profit gain Excel!
alcohol poisoning
✓ caused by drinking too much alcohol at one time; can cause coma and/or
death
blood alcohol concentration (BAC)
✓ measurement of pure alcohol in a person's blood; measured as milligrams
percent (mg %)
when is someone legally impaired
✓ if their BAC is over .08%
binge drinking
✓ men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts
✓ a temporary condition that affects memory and is chara cterized by a
sense of lost time; it is often caused by drinking a large amount of alcohol
on one occasion
1 | P a g e | G r a d e A + | 2 0 0 2 5
Proserve Certification Questions and
Answers | Latest Update
what is a primary provider
✓ have direct contact with patrons; security staff monitor customers upon
arrival or departure, observe their behaviour and may see liquor being
hidden
what roles are primary providers
✓ Bartenders, servers, greeters, hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the sampling
of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider
1 | P a g e | G r a d e A + | 2 0 0 2 5
,2024/ 2025 | © copyright | This work may not be copied for profit gain Excel!
✓ do not sell, serve or deliver liquor, but they do work at places where
liquor is served or sold; they do not usually have direct contact with
patrons
what roles are secondary providers
✓ Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC
✓ Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor
✓ beverages that are intended for human consumption containing over 1%
alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
1 | P a g e | G r a d e A + | 2 0 0 2 5
, 2024/ 2025 | © copyright | This work may not be copied for profit gain Excel!
alcohol poisoning
✓ caused by drinking too much alcohol at one time; can cause coma and/or
death
blood alcohol concentration (BAC)
✓ measurement of pure alcohol in a person's blood; measured as milligrams
percent (mg %)
when is someone legally impaired
✓ if their BAC is over .08%
binge drinking
✓ men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts
✓ a temporary condition that affects memory and is chara cterized by a
sense of lost time; it is often caused by drinking a large amount of alcohol
on one occasion
1 | P a g e | G r a d e A + | 2 0 0 2 5
