NURS204 Exam Prep | Questions & Answers
What Happens when theres Poor Communication? - ANSWER - pt
misunderstanding directions
- pt not following treatment
- pt no trusting us = not telling us the full story
- workflow breakdowns
therapeutic relationship - ANSWER a constructive, purposeful relationship focused
on the needs of the client
- helping clients manage their health and live effectively
- promote optimal independence in their daily lives
Relationship - ANSWER ongoing connection made with another person through
intepersonal communication
Peplau's Theory - ANSWER develop interaction between nurse and patient. (ex.
nurse facilitates interpersonal relationships)
phases of relationship - ANSWER orientation, working and termination
Orientation phase - ANSWER when the nurse and the patient meet and get to know
each other
- building rapport
- seeking information through questions, history and assessments
working phase - ANSWER the nurse does interventions and when the nurse and the
patient work together to solve problems and accomplish goals
- physical care provided and health care teaching
- discharge planning done here
termination phase - ANSWER The final, integral phase of the nurse-patient
relationship in which discharge planning and educating takes play
Human Communication - ANSWER the process of making sense out of the world
and sharing that sense with others by creating meaning through verbal and
nonverbal messages
Communication - ANSWER A process through which you send messages to and
receive messages from others.
interpersonal communication - ANSWER the exchange of thoughts, feelings, and
beliefs between two or more people
- "i-thou" relations
- sharing true dialogue and honest sharing of self with others
impersonal communication - ANSWER Communication that treats people as objects
or that responds only to their roles rather than to who they are as unique people.
,Elements of Interpersonal Communication - ANSWER - a distinctive form of
communication
- transaction involving mutual influence between individuals
- helps manage our relations
other-oriented - ANSWER being focused on the needs and concerns of others while
maintaining one's personal integrity
mass communication - ANSWER the communication of a concept or message to
large audiences
public communication - ANSWER communication directed at an audience that is
larger than a small group
small group communication - ANSWER communication occurring within small
groups of three or more people
source - ANSWER the originator of the ideas and feeling expressed
- encodes a message
Message - ANSWER written, spoken, and unspoken elements of communication to
which people assign meaning
channel - ANSWER the means by which a message is communicated
receiver - ANSWER the person who receives and interprets the message
- decodes a message
noise - ANSWER anything that interferes with, distorts, or slows down the
transmission of information
- can be literal, like a tv or others speaking
- can be psychological, and our thoughts can distract us
Feedback - ANSWER the response to the message
- could be verbal or non verbal
- without this, communication is rarely effective
context - ANSWER the physical or psychological environment in which
communication occurs
types of context - ANSWER physical, temporal, psychological or cultural
Transfer Model - ANSWER shows communication as an action, or a transferring of
meaning from source to receiver
- communication takes place when a message is sent and received
- receiver is considered as an endpoint
- its is quite linear
,Exchange Model - ANSWER communica as an interaction or exchange in a two way
process
- feedback is incorporated
- human communication occurs when receiving and responding to the source
transaction model - ANSWER human communication is a simultaneous interaction or
transaction between two
- we dont just communicate to exchange messages, we communicate to create
relationships
- both mutually interactive and a person is both a receiver and a messenger
Interpersonal Communication Principles - ANSWER 1. Interpersonal communication
connects us to others
2. Interpersonal communication is irreversible
3. Interpersonal communication is complicated
4. Interpersonal communication is governed by rules
5. Interpersonal communication involves both content and relationship dimensions
symbols - ANSWER word, sounds or visuals that represent a message
- often misinterpreted
implicit rules - ANSWER learing these rules from experience and observing others
explicit rules - ANSWER rules that have been clearly articulated and communicated
metacommunication - ANSWER messages (usually relational) that refer to other
messages; communication about communication
- accurately decoding unspoken or verbalized meta-messages allow you what
people acutually mean
Context and Relationship - ANSWER the context and content of the message is
influenced by the relationship one has with the messenger
INTRApersonal communication - ANSWER communication with oneself = self talk
- requires being aware of yourself
- consists of positive and negative messages
purpose of self concept - ANSWER - are filters through which one communicates
with other
- are developed through the reflected appraisal of how others see it
Metacognition - ANSWER thinking about your thinking
Relational Orientation - ANSWER a way of thinking that focuses your attention
beyond only the interpersonal aspect and requires you to focus on the intrapersonal
aspect of the other person
Self Concept - ANSWER your subjective decription of who you are, filtered through
your own perceptions
- to understand others, you need to understand yourself
, Attitudes - ANSWER learned predispositions
- our likes and dislikes
Beliefs - ANSWER way in which we structure our understanding or reality (true or not
true)
Value - ANSWER an enduring concept of good and bad
- less susceptible to change
- things we learn and form through childhood and interpersonal relationships
mindfulness - ANSWER ability to consciously think about what your are doing and
experiencing rather than responding out of habit
self-awareness - ANSWER knowledge and understanding of oneself
subjective self-awareness - ANSWER ability to differentiate the self from the social
and physical environment
objective self-awareness - ANSWER to be aware of one's state of mind and that one
is thinking
symbolic self-awareness - ANSWER uniquely human ability to think about oneself
and use language (symbols) to represent oneself to others
material self - ANSWER The element of the self reflected in all the tangible things
you own.
social self - ANSWER you concept of self depending on your roles in society
spiritual self - ANSWER the essence of your feelings about yourself, your thoughts,
values, your place in the universe
looking-glass self - ANSWER we develop a self concept based on how we think
other people see use
- learn who we are by interacting with others
Self-concept development - ANSWER - association with groups
- roles we assume: cultural and expectations
- self-lables: interpret what we experience
- our personalities: internal predispositions
Frequency - ANSWER how often we are hearing a message
- the more we hear it, the more we believe it
Credibility - ANSWER we look at the source of information and believe those who
are more credible
consistency - ANSWER is the message consistent to all the past experiences and
feedback?
What Happens when theres Poor Communication? - ANSWER - pt
misunderstanding directions
- pt not following treatment
- pt no trusting us = not telling us the full story
- workflow breakdowns
therapeutic relationship - ANSWER a constructive, purposeful relationship focused
on the needs of the client
- helping clients manage their health and live effectively
- promote optimal independence in their daily lives
Relationship - ANSWER ongoing connection made with another person through
intepersonal communication
Peplau's Theory - ANSWER develop interaction between nurse and patient. (ex.
nurse facilitates interpersonal relationships)
phases of relationship - ANSWER orientation, working and termination
Orientation phase - ANSWER when the nurse and the patient meet and get to know
each other
- building rapport
- seeking information through questions, history and assessments
working phase - ANSWER the nurse does interventions and when the nurse and the
patient work together to solve problems and accomplish goals
- physical care provided and health care teaching
- discharge planning done here
termination phase - ANSWER The final, integral phase of the nurse-patient
relationship in which discharge planning and educating takes play
Human Communication - ANSWER the process of making sense out of the world
and sharing that sense with others by creating meaning through verbal and
nonverbal messages
Communication - ANSWER A process through which you send messages to and
receive messages from others.
interpersonal communication - ANSWER the exchange of thoughts, feelings, and
beliefs between two or more people
- "i-thou" relations
- sharing true dialogue and honest sharing of self with others
impersonal communication - ANSWER Communication that treats people as objects
or that responds only to their roles rather than to who they are as unique people.
,Elements of Interpersonal Communication - ANSWER - a distinctive form of
communication
- transaction involving mutual influence between individuals
- helps manage our relations
other-oriented - ANSWER being focused on the needs and concerns of others while
maintaining one's personal integrity
mass communication - ANSWER the communication of a concept or message to
large audiences
public communication - ANSWER communication directed at an audience that is
larger than a small group
small group communication - ANSWER communication occurring within small
groups of three or more people
source - ANSWER the originator of the ideas and feeling expressed
- encodes a message
Message - ANSWER written, spoken, and unspoken elements of communication to
which people assign meaning
channel - ANSWER the means by which a message is communicated
receiver - ANSWER the person who receives and interprets the message
- decodes a message
noise - ANSWER anything that interferes with, distorts, or slows down the
transmission of information
- can be literal, like a tv or others speaking
- can be psychological, and our thoughts can distract us
Feedback - ANSWER the response to the message
- could be verbal or non verbal
- without this, communication is rarely effective
context - ANSWER the physical or psychological environment in which
communication occurs
types of context - ANSWER physical, temporal, psychological or cultural
Transfer Model - ANSWER shows communication as an action, or a transferring of
meaning from source to receiver
- communication takes place when a message is sent and received
- receiver is considered as an endpoint
- its is quite linear
,Exchange Model - ANSWER communica as an interaction or exchange in a two way
process
- feedback is incorporated
- human communication occurs when receiving and responding to the source
transaction model - ANSWER human communication is a simultaneous interaction or
transaction between two
- we dont just communicate to exchange messages, we communicate to create
relationships
- both mutually interactive and a person is both a receiver and a messenger
Interpersonal Communication Principles - ANSWER 1. Interpersonal communication
connects us to others
2. Interpersonal communication is irreversible
3. Interpersonal communication is complicated
4. Interpersonal communication is governed by rules
5. Interpersonal communication involves both content and relationship dimensions
symbols - ANSWER word, sounds or visuals that represent a message
- often misinterpreted
implicit rules - ANSWER learing these rules from experience and observing others
explicit rules - ANSWER rules that have been clearly articulated and communicated
metacommunication - ANSWER messages (usually relational) that refer to other
messages; communication about communication
- accurately decoding unspoken or verbalized meta-messages allow you what
people acutually mean
Context and Relationship - ANSWER the context and content of the message is
influenced by the relationship one has with the messenger
INTRApersonal communication - ANSWER communication with oneself = self talk
- requires being aware of yourself
- consists of positive and negative messages
purpose of self concept - ANSWER - are filters through which one communicates
with other
- are developed through the reflected appraisal of how others see it
Metacognition - ANSWER thinking about your thinking
Relational Orientation - ANSWER a way of thinking that focuses your attention
beyond only the interpersonal aspect and requires you to focus on the intrapersonal
aspect of the other person
Self Concept - ANSWER your subjective decription of who you are, filtered through
your own perceptions
- to understand others, you need to understand yourself
, Attitudes - ANSWER learned predispositions
- our likes and dislikes
Beliefs - ANSWER way in which we structure our understanding or reality (true or not
true)
Value - ANSWER an enduring concept of good and bad
- less susceptible to change
- things we learn and form through childhood and interpersonal relationships
mindfulness - ANSWER ability to consciously think about what your are doing and
experiencing rather than responding out of habit
self-awareness - ANSWER knowledge and understanding of oneself
subjective self-awareness - ANSWER ability to differentiate the self from the social
and physical environment
objective self-awareness - ANSWER to be aware of one's state of mind and that one
is thinking
symbolic self-awareness - ANSWER uniquely human ability to think about oneself
and use language (symbols) to represent oneself to others
material self - ANSWER The element of the self reflected in all the tangible things
you own.
social self - ANSWER you concept of self depending on your roles in society
spiritual self - ANSWER the essence of your feelings about yourself, your thoughts,
values, your place in the universe
looking-glass self - ANSWER we develop a self concept based on how we think
other people see use
- learn who we are by interacting with others
Self-concept development - ANSWER - association with groups
- roles we assume: cultural and expectations
- self-lables: interpret what we experience
- our personalities: internal predispositions
Frequency - ANSWER how often we are hearing a message
- the more we hear it, the more we believe it
Credibility - ANSWER we look at the source of information and believe those who
are more credible
consistency - ANSWER is the message consistent to all the past experiences and
feedback?
