Interpersonal Communication - Quiz 4
UPDATED Actual Exam Questions and
CORRECT Answers
Conflict - CORRECT ANSWER✔✔- A disagreement between two interdependent people
who perceive that they have incompatible goals.
Types of Conflict Styles - CORRECT ANSWER✔✔- Competitive Fighting
Compromising
Collaborating
Indirect Fighting
Avoiding
Yielding
Competitive Fighting - CORRECT ANSWER✔✔- A direct and uncooperative conflict style
that often involves using verbally aggressive behaviors such as name-calling.
Compromising - CORRECT ANSWER✔✔- A direct and moderately cooperative conflict
style that involves giving up some things you want in order to get other things you want.
Collaborating - CORRECT ANSWER✔✔- A direct and cooperative conflict style that
involves creative problem solving and finding new solutions that meet both parties' needs.
Indirect Fighting - CORRECT ANSWER✔✔- An indirect and uncooperative conflict style
that involves using passive aggressive behaviors such as rolling one's eyes or pulling away
from one's partner.
Avoiding - CORRECT ANSWER✔✔- An indirect conflict style that is neither inherently
cooperative nor uncooperative and involves tactics such as avoiding a topic, changing the
subject, or agreeing to disagree.
, Yielding - CORRECT ANSWER✔✔- An indirect and cooperative conflict style that
involves one partner giving into and accommodating the other partner.
Negative Reciprocity - CORRECT ANSWER✔✔- A pattern whereby aggression begets
more aggression. Once one person uses competitive or indirect fighting, the other person is
likely to follow suit.
Demand-withdrawal interaction pattern - CORRECT ANSWER✔✔- This pattern occurs
when one person wants to engage in conflict or makes demands on a partner and the other
wants to avoid it.
Ex: married couples are more likely to engage in the demand-withdrawal pattern when one
partner desires more closeness or involvement in the home and the other partner desires more
autonomy.
Accommodation principle - CORRECT ANSWER✔✔- Rests of three ideas:
(1) people have a tendency to retaliate when their partner engages in negative behavior.
(2) accommodation occurs when people are able to overcome this initial tendency and engage
in cooperative rather than uncooperative communication to maintain their relationships.
(3) couples in satisfying, committed relationships more often use accommodation than
couples in uncommitted or dissatisfying relationships.
Emotional Flooding - CORRECT ANSWER✔✔- Occurs when people become "surprised,
overwhelmed, and disorganized" by their partner's "expressions of negative emotion."
Ex: if one partner becomes defensive, stubborn, angry, or whiny, the other partner is likely to
experience emotional flooding. Phrases such as "I hate you," might be blurted out without
actually meaning behind them.
Dealing with Accommodation - CORRECT ANSWER✔✔- -Challenge the individual to
express opinion for good of group/issue
-When dealing with habitual accommodators, have them express opinion first
-Understand that some individuals utilize accommodation as responsibility avoidance while
still "participating"
Dealing with Avoiding - CORRECT ANSWER✔✔- -Does individual feel comfortable in the
environment to express opinions?
UPDATED Actual Exam Questions and
CORRECT Answers
Conflict - CORRECT ANSWER✔✔- A disagreement between two interdependent people
who perceive that they have incompatible goals.
Types of Conflict Styles - CORRECT ANSWER✔✔- Competitive Fighting
Compromising
Collaborating
Indirect Fighting
Avoiding
Yielding
Competitive Fighting - CORRECT ANSWER✔✔- A direct and uncooperative conflict style
that often involves using verbally aggressive behaviors such as name-calling.
Compromising - CORRECT ANSWER✔✔- A direct and moderately cooperative conflict
style that involves giving up some things you want in order to get other things you want.
Collaborating - CORRECT ANSWER✔✔- A direct and cooperative conflict style that
involves creative problem solving and finding new solutions that meet both parties' needs.
Indirect Fighting - CORRECT ANSWER✔✔- An indirect and uncooperative conflict style
that involves using passive aggressive behaviors such as rolling one's eyes or pulling away
from one's partner.
Avoiding - CORRECT ANSWER✔✔- An indirect conflict style that is neither inherently
cooperative nor uncooperative and involves tactics such as avoiding a topic, changing the
subject, or agreeing to disagree.
, Yielding - CORRECT ANSWER✔✔- An indirect and cooperative conflict style that
involves one partner giving into and accommodating the other partner.
Negative Reciprocity - CORRECT ANSWER✔✔- A pattern whereby aggression begets
more aggression. Once one person uses competitive or indirect fighting, the other person is
likely to follow suit.
Demand-withdrawal interaction pattern - CORRECT ANSWER✔✔- This pattern occurs
when one person wants to engage in conflict or makes demands on a partner and the other
wants to avoid it.
Ex: married couples are more likely to engage in the demand-withdrawal pattern when one
partner desires more closeness or involvement in the home and the other partner desires more
autonomy.
Accommodation principle - CORRECT ANSWER✔✔- Rests of three ideas:
(1) people have a tendency to retaliate when their partner engages in negative behavior.
(2) accommodation occurs when people are able to overcome this initial tendency and engage
in cooperative rather than uncooperative communication to maintain their relationships.
(3) couples in satisfying, committed relationships more often use accommodation than
couples in uncommitted or dissatisfying relationships.
Emotional Flooding - CORRECT ANSWER✔✔- Occurs when people become "surprised,
overwhelmed, and disorganized" by their partner's "expressions of negative emotion."
Ex: if one partner becomes defensive, stubborn, angry, or whiny, the other partner is likely to
experience emotional flooding. Phrases such as "I hate you," might be blurted out without
actually meaning behind them.
Dealing with Accommodation - CORRECT ANSWER✔✔- -Challenge the individual to
express opinion for good of group/issue
-When dealing with habitual accommodators, have them express opinion first
-Understand that some individuals utilize accommodation as responsibility avoidance while
still "participating"
Dealing with Avoiding - CORRECT ANSWER✔✔- -Does individual feel comfortable in the
environment to express opinions?
