PASSED Actual Exam Questions and
CORRECT Answers
we rely on - CORRECT ANSWER✔✔- our ears, minds, and hearts to listen
hearing - CORRECT ANSWER✔✔- a physiological activity that occurs when sound waves
hit our eardrums
listening - CORRECT ANSWER✔✔- an active process that consists of being mindful,
physically receiving messages, selecting and organizing messages, interpreting messages, and
remembering
mindfulness - CORRECT ANSWER✔✔- being fully present in the moment
DON'T - CORRECT ANSWER✔✔- check text messages, let thoughts drift, focus on your
own feelings or thoughts
DO - CORRECT ANSWER✔✔- fully tune in to another person. Try to understand what they
are communicating without imposing your own ideas, judgements and feelings
physical mindfulness - CORRECT ANSWER✔✔- having an involved posture, keeping eye
contact, indicating interest in what the person speaking says
For people who are hearing impaired - CORRECT ANSWER✔✔- messages are received
through writing, lip reading, and sign language
When we are fatigued - CORRECT ANSWER✔✔- our hearing ability declines
men tend to focus their hearing on - CORRECT ANSWER✔✔- specific content aspects of
communication