Principles Of Management - C483 WGU
(Pre-Assessment) Questions And Answers.
Industry and market analysis, competitor analysis, and social analysis are examples of
which step in the strategic planning process? - correct answer. Analysis of external
opportunities and threats
Skilled management, positive cash flow, and well-known brands are examples of which
component of the SWOT analysis? - correct answer. Strengths
What denotes skills or expertise in an activity that constitutes the roots of
competitiveness in an organization? - correct answer. Core competencies
According to Michael Porter's competitive environment model, how can suppliers
influence strategic planning? - correct answer. Suppliers can reduce manufacturing
time and increase product quality.
A company offers unique products in its industry to create a competitive advantage.
Which type of strategy is the company using? - correct answer. Differentiation
Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting
company with news, cable, and entertainment networks. Happy Inc. recently acquired
BCD in hopes of boosting its primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
distribution network? - correct answer. Vertical integration
A local business has provided services to its customers for 40 years. The business's
mission is "To give our customers the best service in town." The owner of the business
has had a long-standing dream to franchise the business and become the best provider
of its service in the United States.
What describes the owner's dream? - correct answer. Strategic vision
What is the first step of organizational strategic planning? - correct answer.
Developing a strategic mission
,A value chain is the sequence of activities that begins with raw materials.
What result does a value chain end with? - correct answer. Delivery of products or
services
What happens when an effective value chain is created? - correct answer. Profit
margins are increased.
The introduction of statistical tools to analyze the causes of product defects is
associated with which quality improvement approach? - correct answer. Six Sigma
What is the principal idea of reengineering? - correct answer. To revolutionize key
organizational systems and processes
How many defects per million are there at Six Sigma, assuming a product or process is
defect-free 99.99966% of the time? - correct answer. Less than 3.4
What is the last step to Deming's 14 points of quality management? - correct answer.
To take action to accomplish the transformation
Process checklists and project audits are components of which management process? -
correct answer. Quality Assurance
What is the main objective of an internal quality audit? - correct answer. To measure
effectiveness of an organization's quality management system
A company is trying to systematically improve processes by eliminating nonconformity
of their products to product specifications. The company believes their continuous effort
to reduce variation in their process outputs is key to their business success.
Which quality process is the company utilizing? - correct answer. Six Sigma
Which concept entails all aspects of interaction a company has with its customers in
both sales and service-related environments? - correct answer. Customer relationship
management
Dr. Ohmae indicates that customer, corporation, and competitors should be integrated
in a strategic triangle.
What does Dr. Ohmae indicate that an organization can obtain by doing this? - correct
answer. Sustained competitive advantage
What designates those who take hands-on responsibility for creating innovation such as
new ideas, products, or methods within an organization? - correct answer.
Intrapreneur
, Why is innovation an important element of entrepreneurship? - correct answer.
Creates unique and different products or services
Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs are
open-minded, able to learn quickly, and skilled at conceptualizing.
Which entrepreneurial personality trait is this? - correct answer. Creativity, self-
reliance, and ability to adapt
Which personality characteristics are believed to contribute to an entrepreneur's
success? - correct answer. Determination
Why would an entrepreneurial business choose to use its own resources versus
seeking outside resources in financing a business venture? - correct answer. To
Maintain Control
Which activity should management use to encourage intrapreneurship within an
organization? - correct answer. Encourage employees to work on informal job
assignments
What can managers do to encourage useful conflict during a meeting to lessen
inhibition about disagreeing and make the conflict less personal? - correct answer.
Provide a devils advocate
Why is consideration of intentions important in conflict situations? - correct answer.
People respond based on their interpretation of others' intentions.
What describes dimensions of conflict-handling intentions? - correct answer.
Cooperativeness and assertiveness
Two team members disagreed over how to proceed with a new project they were
working on together and both felt their positions were valid. Their manager brought
them together to discover ways to resolve their disagreement moving forward.
Which conflict-resolution technique did the manager use to help these team members? -
correct answer. Compromising
A corporation is experiencing dysfunction in their work teams. The team leader plans to
realign work groups based on employees' work locations, and also to alter rules and
regulations in the groups and make additional changes to "shake things up a bit."
Which conflict-stimulation technique is the team leader applying? - correct answer.
Restructuring the organization
(Pre-Assessment) Questions And Answers.
Industry and market analysis, competitor analysis, and social analysis are examples of
which step in the strategic planning process? - correct answer. Analysis of external
opportunities and threats
Skilled management, positive cash flow, and well-known brands are examples of which
component of the SWOT analysis? - correct answer. Strengths
What denotes skills or expertise in an activity that constitutes the roots of
competitiveness in an organization? - correct answer. Core competencies
According to Michael Porter's competitive environment model, how can suppliers
influence strategic planning? - correct answer. Suppliers can reduce manufacturing
time and increase product quality.
A company offers unique products in its industry to create a competitive advantage.
Which type of strategy is the company using? - correct answer. Differentiation
Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting
company with news, cable, and entertainment networks. Happy Inc. recently acquired
BCD in hopes of boosting its primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
distribution network? - correct answer. Vertical integration
A local business has provided services to its customers for 40 years. The business's
mission is "To give our customers the best service in town." The owner of the business
has had a long-standing dream to franchise the business and become the best provider
of its service in the United States.
What describes the owner's dream? - correct answer. Strategic vision
What is the first step of organizational strategic planning? - correct answer.
Developing a strategic mission
,A value chain is the sequence of activities that begins with raw materials.
What result does a value chain end with? - correct answer. Delivery of products or
services
What happens when an effective value chain is created? - correct answer. Profit
margins are increased.
The introduction of statistical tools to analyze the causes of product defects is
associated with which quality improvement approach? - correct answer. Six Sigma
What is the principal idea of reengineering? - correct answer. To revolutionize key
organizational systems and processes
How many defects per million are there at Six Sigma, assuming a product or process is
defect-free 99.99966% of the time? - correct answer. Less than 3.4
What is the last step to Deming's 14 points of quality management? - correct answer.
To take action to accomplish the transformation
Process checklists and project audits are components of which management process? -
correct answer. Quality Assurance
What is the main objective of an internal quality audit? - correct answer. To measure
effectiveness of an organization's quality management system
A company is trying to systematically improve processes by eliminating nonconformity
of their products to product specifications. The company believes their continuous effort
to reduce variation in their process outputs is key to their business success.
Which quality process is the company utilizing? - correct answer. Six Sigma
Which concept entails all aspects of interaction a company has with its customers in
both sales and service-related environments? - correct answer. Customer relationship
management
Dr. Ohmae indicates that customer, corporation, and competitors should be integrated
in a strategic triangle.
What does Dr. Ohmae indicate that an organization can obtain by doing this? - correct
answer. Sustained competitive advantage
What designates those who take hands-on responsibility for creating innovation such as
new ideas, products, or methods within an organization? - correct answer.
Intrapreneur
, Why is innovation an important element of entrepreneurship? - correct answer.
Creates unique and different products or services
Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs are
open-minded, able to learn quickly, and skilled at conceptualizing.
Which entrepreneurial personality trait is this? - correct answer. Creativity, self-
reliance, and ability to adapt
Which personality characteristics are believed to contribute to an entrepreneur's
success? - correct answer. Determination
Why would an entrepreneurial business choose to use its own resources versus
seeking outside resources in financing a business venture? - correct answer. To
Maintain Control
Which activity should management use to encourage intrapreneurship within an
organization? - correct answer. Encourage employees to work on informal job
assignments
What can managers do to encourage useful conflict during a meeting to lessen
inhibition about disagreeing and make the conflict less personal? - correct answer.
Provide a devils advocate
Why is consideration of intentions important in conflict situations? - correct answer.
People respond based on their interpretation of others' intentions.
What describes dimensions of conflict-handling intentions? - correct answer.
Cooperativeness and assertiveness
Two team members disagreed over how to proceed with a new project they were
working on together and both felt their positions were valid. Their manager brought
them together to discover ways to resolve their disagreement moving forward.
Which conflict-resolution technique did the manager use to help these team members? -
correct answer. Compromising
A corporation is experiencing dysfunction in their work teams. The team leader plans to
realign work groups based on employees' work locations, and also to alter rules and
regulations in the groups and make additional changes to "shake things up a bit."
Which conflict-stimulation technique is the team leader applying? - correct answer.
Restructuring the organization
