UHC iCERTIFICATION i2024/2025
iQUESTIONS iAND iANSWERS i100%
Cynthia iis iturning i65 ion iJuly i5. iHer iMedicare iPart iA iand iPart iB iwill ibe ieffective ion iJuly i1.
iUsing iher iInitial iElection iPeriod i(IEP), iwhen ican ishe isubmit ian iapplication ifor ia iMedicare
iAdvantage ior iPrescription iDrug iplan?
March i1 ithrough iJuly i31
April i1 ithrough iOctober i31
July i1 ithrough iDecember i30
June i1 ithrough iJuly i31 i- iCORRECT iANSWER-Not iJuly i1 i- iDec i30 i- iWRONG
April i1 ithrough iOctober i31 i- iCORRECT
Annual iElection iPeriod i(AEP) iis ia itime iwhen. i. i.
Consumers ican ionly idisenroll ifrom itheir iMedicare iAdvantage ior iPrescription iDrug iPlan iand
ireturn ito iOriginal iMedicare.
Consumers ican ionly ienroll iin ia iMedicare iAdvantage iPlan ior iswitch ito ia idifferent iMedicare
iAdvantage iplan.
Consumers ican ielect ito iswitch ito ia idifferent iplan ior ijoin ia iMedicare iAdvantage iplan ior
iPrescription iDrug iPlan.
Only icertain iMedicare-eligible iconsumers ican imake ichanges. i- iCORRECT iANSWER-Consumers ican
ielect ito iswitch ito ia idifferent iplan ior ijoin ia iMedicare iAdvantage iplan ior iPrescription iDrug iPlan.
Which istatement iregarding iStar iRatings iis itrue?
Medicare iuses ia i5-star irating isystem ito iillustrate ia iplan's iperformance iand iquality.
The iagent isaid ithat ithe iStar iRatings iare ibased ion ia iplan's iperformance ifrom itwo iyears iago
iand, itherefore, ido inot iaccurately ireflect ia iplan's icurrent ivalue.
Star iRatings iare ibased ion ia iplan's iperformance ifrom ithe iprior iyear iand, itherefore, imay inot
iaccurately ireflect ia iplan's icurrent ivalue.
Medicare iuses ia i5-star irating isystem ito iillustrate ithe iplan's irelative ipopularity iin ia imarket ias
imeasured iby imembership iand iretention irates. i- iCORRECT iANSWER-Medicare iuses ia i5-star irating
isystem ito iillustrate ia iplan's iperformance iand iquality.
, Which iof ithe ifollowing iis inot iconsidered iunsolicited icontact iwith ia iMedicare ieligible iconsumer
iaccording ito iCMS iregulations iand iUnitedHealthcare's irules, ipolicies, iand iprocedures?
Emailing ia imarketing ibrochure ito ia iconsumer iwhose iemail iaddress iwas iobtained ion ia ipurchased
ilead ilist.
Approaching ia iconsumer iin ia icommon iarea iof ia isenior iliving icomplex.
Placing ia imarketing ibrochure ion ithe idoor ihandle iof ithe iconsumer's iresidence.
Mailing ia imarketing ibrochure ito ithe iconsumer ivia ipostal imail. i- iCORRECT iANSWER-Mailing ia
imarketing ibrochure ito ithe iconsumer ivia ipostal imail
What iinformation ishould ibe iobtained ifrom ithe iconsumer iwhen iconducting ia ithorough ineeds
iassessment? i(Select i2)
The iproviders ithey isee iand imedications ithey itake ito idetermine inetwork iand iformulary istatus.
Their icurrent ihealth icare icoverage, iincluding iwhat ithey ilike iabout iit iand iwhat ithey idon't.
Their ifavorite ifoods iand ihygiene iproducts ito idetermine iif ithey iare icovered iby ia igrocery
iallowance i- iCORRECT iANSWER-The iproviders ithey isee iand imedications ithey itake ito idetermine
inetwork iand iformulary istatus.
Their icurrent ihealth icare icoverage, iincluding iwhat ithey ilike iabout iit iand iwhat ithey idon't.
When icompleting ian ienrollment iapplication iin iLEAN, iwhy iis ian iagent iprohibited ifrom ientering
ihis ior iher iown iemail iaddress iin ia ifield iavailable ifor ithe iconsumer's iemail iaddress?
The ienrollment iapplication imay ibe idenied.
The iconsumer/member iwould inot ireceive iplan irelated icorrespondence iintended ifor ihim/her.
The iagent imay iexperience icommission ipayment iprocessing iissues. i- iCORRECT iANSWER-The
iconsumer/member iwould inot ireceive iplan irelated icorrespondence iintended ifor ihim/her
What iis ithe ipurpose iof ithe iStatement iof iUnderstanding?
It iensures ithat iwhen iconsumers isign ithe iMedicare iAdvantage iand/or iPart iD iEnrollment
iApplication, ithey iare iacknowledging itheir iunderstanding iof imonthly ipremiums iand ideductibles.
It iensures ithat iwhen iconsumers isign ithe iMedicare iAdvantage iand/or iPart iD iEnrollment
iApplication, ithey iare iacknowledging itheir iunderstanding iof istandard ienrollment iand
idisenrollment iprocedures.
iQUESTIONS iAND iANSWERS i100%
Cynthia iis iturning i65 ion iJuly i5. iHer iMedicare iPart iA iand iPart iB iwill ibe ieffective ion iJuly i1.
iUsing iher iInitial iElection iPeriod i(IEP), iwhen ican ishe isubmit ian iapplication ifor ia iMedicare
iAdvantage ior iPrescription iDrug iplan?
March i1 ithrough iJuly i31
April i1 ithrough iOctober i31
July i1 ithrough iDecember i30
June i1 ithrough iJuly i31 i- iCORRECT iANSWER-Not iJuly i1 i- iDec i30 i- iWRONG
April i1 ithrough iOctober i31 i- iCORRECT
Annual iElection iPeriod i(AEP) iis ia itime iwhen. i. i.
Consumers ican ionly idisenroll ifrom itheir iMedicare iAdvantage ior iPrescription iDrug iPlan iand
ireturn ito iOriginal iMedicare.
Consumers ican ionly ienroll iin ia iMedicare iAdvantage iPlan ior iswitch ito ia idifferent iMedicare
iAdvantage iplan.
Consumers ican ielect ito iswitch ito ia idifferent iplan ior ijoin ia iMedicare iAdvantage iplan ior
iPrescription iDrug iPlan.
Only icertain iMedicare-eligible iconsumers ican imake ichanges. i- iCORRECT iANSWER-Consumers ican
ielect ito iswitch ito ia idifferent iplan ior ijoin ia iMedicare iAdvantage iplan ior iPrescription iDrug iPlan.
Which istatement iregarding iStar iRatings iis itrue?
Medicare iuses ia i5-star irating isystem ito iillustrate ia iplan's iperformance iand iquality.
The iagent isaid ithat ithe iStar iRatings iare ibased ion ia iplan's iperformance ifrom itwo iyears iago
iand, itherefore, ido inot iaccurately ireflect ia iplan's icurrent ivalue.
Star iRatings iare ibased ion ia iplan's iperformance ifrom ithe iprior iyear iand, itherefore, imay inot
iaccurately ireflect ia iplan's icurrent ivalue.
Medicare iuses ia i5-star irating isystem ito iillustrate ithe iplan's irelative ipopularity iin ia imarket ias
imeasured iby imembership iand iretention irates. i- iCORRECT iANSWER-Medicare iuses ia i5-star irating
isystem ito iillustrate ia iplan's iperformance iand iquality.
, Which iof ithe ifollowing iis inot iconsidered iunsolicited icontact iwith ia iMedicare ieligible iconsumer
iaccording ito iCMS iregulations iand iUnitedHealthcare's irules, ipolicies, iand iprocedures?
Emailing ia imarketing ibrochure ito ia iconsumer iwhose iemail iaddress iwas iobtained ion ia ipurchased
ilead ilist.
Approaching ia iconsumer iin ia icommon iarea iof ia isenior iliving icomplex.
Placing ia imarketing ibrochure ion ithe idoor ihandle iof ithe iconsumer's iresidence.
Mailing ia imarketing ibrochure ito ithe iconsumer ivia ipostal imail. i- iCORRECT iANSWER-Mailing ia
imarketing ibrochure ito ithe iconsumer ivia ipostal imail
What iinformation ishould ibe iobtained ifrom ithe iconsumer iwhen iconducting ia ithorough ineeds
iassessment? i(Select i2)
The iproviders ithey isee iand imedications ithey itake ito idetermine inetwork iand iformulary istatus.
Their icurrent ihealth icare icoverage, iincluding iwhat ithey ilike iabout iit iand iwhat ithey idon't.
Their ifavorite ifoods iand ihygiene iproducts ito idetermine iif ithey iare icovered iby ia igrocery
iallowance i- iCORRECT iANSWER-The iproviders ithey isee iand imedications ithey itake ito idetermine
inetwork iand iformulary istatus.
Their icurrent ihealth icare icoverage, iincluding iwhat ithey ilike iabout iit iand iwhat ithey idon't.
When icompleting ian ienrollment iapplication iin iLEAN, iwhy iis ian iagent iprohibited ifrom ientering
ihis ior iher iown iemail iaddress iin ia ifield iavailable ifor ithe iconsumer's iemail iaddress?
The ienrollment iapplication imay ibe idenied.
The iconsumer/member iwould inot ireceive iplan irelated icorrespondence iintended ifor ihim/her.
The iagent imay iexperience icommission ipayment iprocessing iissues. i- iCORRECT iANSWER-The
iconsumer/member iwould inot ireceive iplan irelated icorrespondence iintended ifor ihim/her
What iis ithe ipurpose iof ithe iStatement iof iUnderstanding?
It iensures ithat iwhen iconsumers isign ithe iMedicare iAdvantage iand/or iPart iD iEnrollment
iApplication, ithey iare iacknowledging itheir iunderstanding iof imonthly ipremiums iand ideductibles.
It iensures ithat iwhen iconsumers isign ithe iMedicare iAdvantage iand/or iPart iD iEnrollment
iApplication, ithey iare iacknowledging itheir iunderstanding iof istandard ienrollment iand
idisenrollment iprocedures.
