TEST BANK MGMT 12th Edition Principles of Management by Chuck Williams Chapters 1 - 18, Complete

TEST BANK
MGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete

,TABLE OF CONTENTS m m m




Part I: INTRODUCTION TO MANAGEMENT.
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1. Management.
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2. The History of Management.
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3. Organizational Environments and Cultures.
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4. Ethics and Social Responsibility.
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Part II: PLANNING.
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5. Planning and Decision Making.
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6. Organizational Strategy.
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7. Innovation and Change.
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8. Global Management.
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Part III: ORGANIZING.
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9. Designing Adaptive Organizations.
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10. Managing Teams.
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11. Managing Human Resource Systems.
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12. Managing Individuals and a Diverse Work Force.
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Part IV: LEADING.
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13. Motivation.
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14. Leadership.
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15. Managing Communication.
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Part V: CONTROLLING.
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16. Control.
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17. Managing Information.
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18. Managing Service and Manufacturing Operations.
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,Chapter 01_Management
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1.m_____mismdefinedmasmgettingmworkmdonemthroughmothers.
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a.m Orientation

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b.mMarketing

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c.m Management

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d.mAccounting

ANS:mmc



2.mWhenmRuthmwasmhiredmbymGrahammServicesmInc.mtomheadmitsmcustomermservicemoperations,msh
emwasmtoldmthatmhermroleminvolvedmsupervisingmthemworkmofmhermemployeesmandmensuringmthatmth
eymdidmtheirmjobsmwell.mRuth'smjobmismrelatedmto:
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a.m marketing.

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b.mrecruitment.

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c.m management.

m
d.mfinance.

ANS:mmc



3.mAtmTroystenmInc.,mamconstructionmcompany,mEdwin'smjobmresponsibilitiesmincludemmonitoringm
themworkmcarriedmoutmbymthemcompany'smsitemengineers.mHemismalsomresponsiblemformensuringmtha
tmallmthemengineersmaremprovidedmwithmamplemguidancemandmsupervisionmsomthatmtheymcanmperfor
mmallmthemassignedmtasksmtomthembestmofmtheirmability.mInmthemgivenmscenario,mEdwin'smjobmismrelat
edmtom_____.
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a.m accounting

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b.msales

m
c.m management

m
d.mproduction

ANS:mmc



4.mTrentmAutomobilesmInc.mwasmexpectingmamlargemshipmentmofmscrapmmetalmamweekmearlier.mAsmt
hemshipmentmdidmnotmarrivemonmtime,mthemsupplymmanagermatmTrentmAutomobilesmwasmforcedmtom
placemanothermordermformthemsamemquantitymofmscrapmmetalmfrommamlocalmmanufacturer.mAsmamresu
lt,mitsmcarmmanufacturingmprocessesmgotmdelayedmandmexpensesmincreased.mInmthismscenario,mTren
tmAutomobilesmismdemonstratingmamlackmofm_____.
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a.m synergy

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b.mdisintermediation

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c.m automation

m
d.mefficiency

ANS:mmd



6.mTomreducemmanualmerrors,mDebronthmInc.,mammachinerymmanufacturingmcompany,mautomatedm
mostmofmitsmproductionmprocessesmusingmComputermNumericmControlm(CNC)mmachines.mThismred
ucedmthemlabormcost,mwastagemofmrawmmaterials,mandmrejectionmofmfinishedmgoodsmduemtomqualitymi
ssues.mInmthemcontextmofmmanagement,mthemautomationmofmproductionmprocessesmatmDebronthmIn
c.mexemplifiesm_____.
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a.m synergy

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b.mefficiency

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c.m autonomy