SCM 300 DAVILA ASU FINAL
Business Process - Answers --a documented series of activities
-effectively and efficiently take an input, add value to it, and provide an output to an
internal or external customer
-help create high quality outputs on a very consistent basis (like a recipe)
-a step-by-step explanation that considers and answers every questions before it is
asked
-mini supply chain within an organization, tiny cells in the bones
Benefits of Excellent Business Process - Answers --consistency of outputs
-allows facilities to be managed from afar
-ability to grow (easier to replicate new locations)
Characteristics of a Good Process - Answers --good intentions (goal oriented, effective,
efficient, stakeholder consideration)
-reproducible results (predictable, documented and understood, meets capacity and
expected demand)
-measurable and manageable (valuable metrics, use data to learn/improve)
Relationship between business processes and supply chain (importance) - Answers --
similar to a supply chain since it is a series of interconnected and interdependent
processes
-each process is a mini supply chain
-managing from a distance
-bigger requires better business processes
-top managers understand business processes
Common Reasons for Bad Processes - Answers --never was good
-used to be good
-has limitation
Designing Business Processes (8 Steps) - Answers --goals, value, stakeholders
-block diagram
-establish the scope
-define the service
-measurement and management considerations
-primary steps detailed
-develop a process map
-evaluation and testing
Block Diagrams - Answers --a simple flow chart that provides a business process
designer with a big picture view of the entire system
-details all the processes/activities that occur before and after a process
-can see how the steps before and after affect your process positively or negatively
,Process Map - Answers --a flow chart that is utilized to illustrate the sequence of
activities within a process
-identifies the different types of activities in a process through different symbols
Small arrows on flowcharts are used to - Answers -show the direction option of
customers
Terminator Symbol - Answers --depicts start/end entrances and exits to process
-long oval
Process Symbol - Answers --depicts an entire process
-depicted in another flow chart
-square inside a square
Rectangle Symbol - Answers --used for most basic tasks, operations
-also for simple data calculations
Decision symbol - Answers --diamond
-use when multiple flow paths are possible
Hollow Arrow Symbol - Answers --shows movement or transportation
-used when people or materials are in transit
Inspection Symbol - Answers --oval
-used when their is an inspection requirment
Bullet Looking Symbol - Answers -use when there is a delay in process
Connector Symbol - Answers --small circle with arrows
-output leads to/from another flowchart
Scope - Answers -
Scope Inflation - Answers --when scope gets bigger and out of control
-the smarter you are the more this can happen
-ex. stock room example (delivery people, store operation, IT and purchasing are
messing up the room)
-think about what you can do within your constraints
"Never was good" reason - Answers --ambiguity (process designers need to understand
the goals for the process and the customer)
-misalignment between goal of process and the process
-miscommunication (process might be designed well but doesn't align with goals)
, "Used to be good" reason - Answers --market evolution (new and better technology so
old process isn't as good)
-miscommunication
-ex. Tortas de Fuego experience (they are slipping in new location)
"Limitation" reason - Answers --development of poor or limited processes
-ex. lack of appropriate tools, technology, service rates, employees get tired, things
break
Cow Path Theory - Answers --effective does not always mean efficient
-tried to find the water and got lucky once
-should the cow try to find another way that's more effective or just do it the way that it
did before?
Designing Business Processes (Primary Stages) - Answers --define goals and
parameters
-define success
-build it, test it, improve it
Swimlane Flowcharts - Answers --same as a process map but provide more detail
-shows the individual or group that is responsible for each activity
-can adds lanes to show how much time a certain activity would take
-used to communicate specific and individual responsibilities to multiple stakeholders
impacted by a process
-shows how each is dependent on other stakeholders and who is dependent on them
Value of Flowcharts - Answers --quality control tool
-information technology
-required resources quality of those resources
-operational considerations-what can be learned?
-everyone sees the process differently- what is learned each department
Recipe for pizza example - Answers --recipe = business process
-manage from afar and guiding someone to success
Critical Paths - Answers -longest path out of all options
Crashing - Answers -when you lower the length of your critical path
Process Maps symbols - Answers -Rectangle: task or operation (what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or the
other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people making pizza,
and then have to wait until its done to be boxed up.)
Business Process - Answers --a documented series of activities
-effectively and efficiently take an input, add value to it, and provide an output to an
internal or external customer
-help create high quality outputs on a very consistent basis (like a recipe)
-a step-by-step explanation that considers and answers every questions before it is
asked
-mini supply chain within an organization, tiny cells in the bones
Benefits of Excellent Business Process - Answers --consistency of outputs
-allows facilities to be managed from afar
-ability to grow (easier to replicate new locations)
Characteristics of a Good Process - Answers --good intentions (goal oriented, effective,
efficient, stakeholder consideration)
-reproducible results (predictable, documented and understood, meets capacity and
expected demand)
-measurable and manageable (valuable metrics, use data to learn/improve)
Relationship between business processes and supply chain (importance) - Answers --
similar to a supply chain since it is a series of interconnected and interdependent
processes
-each process is a mini supply chain
-managing from a distance
-bigger requires better business processes
-top managers understand business processes
Common Reasons for Bad Processes - Answers --never was good
-used to be good
-has limitation
Designing Business Processes (8 Steps) - Answers --goals, value, stakeholders
-block diagram
-establish the scope
-define the service
-measurement and management considerations
-primary steps detailed
-develop a process map
-evaluation and testing
Block Diagrams - Answers --a simple flow chart that provides a business process
designer with a big picture view of the entire system
-details all the processes/activities that occur before and after a process
-can see how the steps before and after affect your process positively or negatively
,Process Map - Answers --a flow chart that is utilized to illustrate the sequence of
activities within a process
-identifies the different types of activities in a process through different symbols
Small arrows on flowcharts are used to - Answers -show the direction option of
customers
Terminator Symbol - Answers --depicts start/end entrances and exits to process
-long oval
Process Symbol - Answers --depicts an entire process
-depicted in another flow chart
-square inside a square
Rectangle Symbol - Answers --used for most basic tasks, operations
-also for simple data calculations
Decision symbol - Answers --diamond
-use when multiple flow paths are possible
Hollow Arrow Symbol - Answers --shows movement or transportation
-used when people or materials are in transit
Inspection Symbol - Answers --oval
-used when their is an inspection requirment
Bullet Looking Symbol - Answers -use when there is a delay in process
Connector Symbol - Answers --small circle with arrows
-output leads to/from another flowchart
Scope - Answers -
Scope Inflation - Answers --when scope gets bigger and out of control
-the smarter you are the more this can happen
-ex. stock room example (delivery people, store operation, IT and purchasing are
messing up the room)
-think about what you can do within your constraints
"Never was good" reason - Answers --ambiguity (process designers need to understand
the goals for the process and the customer)
-misalignment between goal of process and the process
-miscommunication (process might be designed well but doesn't align with goals)
, "Used to be good" reason - Answers --market evolution (new and better technology so
old process isn't as good)
-miscommunication
-ex. Tortas de Fuego experience (they are slipping in new location)
"Limitation" reason - Answers --development of poor or limited processes
-ex. lack of appropriate tools, technology, service rates, employees get tired, things
break
Cow Path Theory - Answers --effective does not always mean efficient
-tried to find the water and got lucky once
-should the cow try to find another way that's more effective or just do it the way that it
did before?
Designing Business Processes (Primary Stages) - Answers --define goals and
parameters
-define success
-build it, test it, improve it
Swimlane Flowcharts - Answers --same as a process map but provide more detail
-shows the individual or group that is responsible for each activity
-can adds lanes to show how much time a certain activity would take
-used to communicate specific and individual responsibilities to multiple stakeholders
impacted by a process
-shows how each is dependent on other stakeholders and who is dependent on them
Value of Flowcharts - Answers --quality control tool
-information technology
-required resources quality of those resources
-operational considerations-what can be learned?
-everyone sees the process differently- what is learned each department
Recipe for pizza example - Answers --recipe = business process
-manage from afar and guiding someone to success
Critical Paths - Answers -longest path out of all options
Crashing - Answers -when you lower the length of your critical path
Process Maps symbols - Answers -Rectangle: task or operation (what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or the
other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people making pizza,
and then have to wait until its done to be boxed up.)
